Top 1356 Retention manager Jobs in Tucker, Ga

Regional Service Operations Manager (Hybrid)
Aggregate Trades —Milton, GA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Sales
- 5 years
- Health savings account
- Paid holidays
Quick Apply
4d
Founding Branch Manager – Sr. Freight Broker
Vista Trans Logistics Inc —Atlanta, GA
- $75,000 - $150,000 a year
- Full-time
- Office
- Mentoring
- Recruiting
- Paid time off
- Professional development assistance
Quick Apply
Field Service Manager
Confidential —Atlanta, GA
- $80,000 - $85,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
Quick Apply
1d
Sales & Marketing Manager
Hard Rock International —Atlanta, GA
- Full-time
- Customer service
- Writing skills
- Office
Quick Apply
Growth Customer Success Manager
Yoodli AI Roleplays —Atlanta, GA
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
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Senior Customer Success Manager (Remote - GA)
Nodes & Links —Atlanta, GA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Success Manager
3E —Atlanta, GA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
14d
Strategic Customer Success Manager
Dolby —Atlanta, GA
- $122,300 - $168,300 a year
- Full-time
- Hybrid work
- APIs
- Fair chance
- Senior level
Customer Success Retention Manager
Infor —Atlanta, GA
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Bachelor's degree
Senior Operations Manager Home Care
Azalea Homecare —Lawrenceville, GA
- $75,000 - $85,000 a year
- Full-time
- Home Health
- In-person
- Senior level
- Health insurance
- Dental insurance
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Customer Success Manager (SMB)
Pearly —Atlanta, GA
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
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Senior Manager, Retention Program Execution
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Continuous improvement
- Senior level
Branch Manager
US Electrical Services —Tucker, GA
- $80,000 - $150,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
COMMUNITY MANAGER - Domain at Cedar Creek
ARLINGTON PROPERTIES LLC —Decatur, GA
- Weekends as needed
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Property Manager
Avenue5 Residential, LLC —Suwanee, GA
- $78,000 - $87,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Atlanta, GA
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Operations Manager
Metropolis Technologies —Atlanta, GA
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Service Delivery Manager
Coretelligent —Atlanta, GA
- $90,000 - $120,000 a year
- Email
- Remote
- 3 years
- Contracts
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
Customer Success Manager
Avolution —Atlanta, GA
- Full-time
- Remote
- Mid-level
- US work authorization
- Negotiation
- Paid parental leave
- Disability insurance
Quick Apply
Sr. Manager, Customer Success
Samsara —Atlanta, GA
- $142,800 - $229,500 a year
- Analysis skills
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave

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retention manager jobs near tucker, ga

Regional Service Operations Manager (Hybrid)

Aggregate Trades -
Milton, GA

Quick Apply

Job Details

Full-time
$80,000 - $110,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance

Qualifications

Driver's License

Full Job Description

Build Something Bigger Than a Service Department

Aggregate Trades is seeking a high-performing Regional HVAC/R Service Operations Manager to lead, scale, and optimize commercial HVAC and Refrigeration service operations throughout the Southeast region.

This is not a dispatcher role. This is not a maintenance manager position.

This is an operational leadership opportunity for a proven professional who can manage technicians, drive profitability, develop customer relationships, improve service delivery, and build a scalable service organization supporting major retail, grocery, and commercial customers.

The successful candidate will be responsible for technician leadership, customer satisfaction, service growth, operational excellence, and departmental financial performance. This position reports directly to executive leadership and will play a key role in the continued expansion of Aggregate Trades' national HVAC/R and refrigeration service platform.

ABOUT AGGREGATE TRADES

Aggregate Trades is a national construction, refrigeration, electrical, facilities maintenance, and energy management solutions provider serving customers throughout the United States.

· Commercial Refrigeration

· HVAC Service & Installation

· Energy Management Systems (EMS)

· Electrical Contracting

· General Contracting

· Facilities Maintenance

· National Retail Programs

· Capital Improvement Projects

Our customers include major retail, grocery, convenience store, commercial, and industrial clients with thousands of locations nationwide.

Why Aggregate Trades?

We are building one of the nation's most capable self-performing service organizations across HVAC, refrigeration, EMS, electrical, and facilities maintenance.

If you are a service leader who wants authority, accountability, growth opportunity, and the ability to help shape the future of a rapidly expanding national platform, we want to hear from you.

Join Aggregate Trades and help build the next generation of commercial service operations.

POSITION SUMMARY

The Regional HVAC/R Service Operations Manager is responsible for overseeing all service operations within the assigned territory, including HVAC service, commercial refrigeration service, emergency response, preventive maintenance programs, technician development, customer account management, fleet and inventory oversight, operational performance, service sales growth, and department profitability.

This position will manage a growing team of technicians, subcontractors, coordinators, and vendor partners while ensuring service excellence across multiple states.

KEY RESPONSIBILITIES

Service Operations Leadership

· Lead daily HVAC/R and refrigeration service operations.

· Manage service coordinators, dispatchers, technicians, and subcontractors.

· Ensure timely response to service requests and emergency calls.

· Monitor workload balancing and technician scheduling.

· Develop scalable service delivery processes.

· Support national account programs and regional customers.

Financial & P&L Accountability

· Manage departmental revenue and profitability.

· Drive service gross margin improvement.

· Monitor labor utilization and technician efficiency.

· Review and approve service proposals and repair quotes.

· Participate in annual budgeting and forecasting.

· Track departmental KPIs and performance metrics.

Customer Relationship Management

· Serve as senior escalation point for key customer accounts.

· Conduct customer reviews and performance meetings.

· Support contract renewals and maintenance agreement growth.

· Identify capital replacement opportunities.

· Develop long-term customer relationships.

Refrigeration & Technical Leadership

· Provide technical support for complex refrigeration and HVAC issues.

· Support commissioning and startup activities.

· Assist with troubleshooting advanced refrigeration systems.

· Ensure compliance with OEM specifications and industry standards.

· Support EMS and controls integration projects.

Team Development

· Recruit, hire, train, and retain technicians.

· Conduct performance evaluations.

· Develop career progression plans.

· Mentor emerging field leaders.

· Build a culture of accountability and continuous improvement.

Safety & Compliance

· Enforce company safety policies.

· Maintain OSHA compliance.

· Ensure EPA refrigerant compliance.

· Conduct safety meetings and audits.

· Support incident investigations and corrective actions.

Fleet, Equipment & Inventory Management

· Manage company vehicles and fleet performance.

· Oversee tool inventories and equipment assignments.

· Monitor refrigerant inventory and recovery procedures.

· Ensure proper asset utilization and accountability.

PERFORMANCE METRICS (KPIs)

First-Time Fix Rate
Call Back Percentage
SLA Compliance
PM Completion Rates
Technician Utilization
Service Gross Margin
Revenue Per Technician
Average Ticket Value
Quoted Repair Conversion Rate
Department EBITDA
Customer Retention
Escalation Resolution Time
Customer Satisfaction Scores

QUALIFICATIONS

· 10+ years commercial HVAC/R experience.

· 5+ years service management experience.

· Experience managing multi-state service operations.

· Strong understanding of commercial HVAC systems.

· Strong understanding of commercial refrigeration systems.

· Experience managing technicians and subcontractors.

· Valid driver's license.

· Ability to travel as required.

Preferred

· Supermarket refrigeration experience.

· Retail refrigeration experience.

· National account experience.

· EMS/BMS controls experience.

· EPA Universal Certification.

· OSHA 30 Certification.

· Monday.com, NetSuite, OfficeTrax, or similar platform experience.

Technical Experience Desired

· Rack refrigeration systems

· Parallel rack systems

· Walk-in coolers and freezers

· Reach-in refrigeration equipment

· Heat pumps

· RTUs

· VRF systems

· EMS/BMS controls

· Danfoss controls

· Emerson E2 systems

· Refrigerant leak detection and compliance programs

COMPENSATION & BENEFITS

Compensation

· Base Salary: $80,000 - $110,000

· Service Department Profitability Incentives

Benefits

· Company Vehicle or Vehicle Allowance

· Medical, Dental & Vision Insurance

· Paid Time Off

· Paid Holidays

· Professional Development Programs

Career Advancement Opportunities

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

People with a criminal record are encouraged to apply

Experience:

HVAC/R: 8 years (Required)
Service Management: 4 years (Required)

Ability to Commute:

Milton, GA 30004 (Required)

Work Location: Hybrid remote in Milton, GA 30004

Quick Apply

Refine Your Search

retention manager jobs in tucker, ga

Regional Service Operations Manager (Hybrid)

Founding Branch Manager – Sr. Freight Broker

Field Service Manager

Sales & Marketing Manager

Growth Customer Success Manager

Senior Customer Success Manager (Remote - GA)

Customer Success Manager

Strategic Customer Success Manager

Customer Success Retention Manager

Senior Operations Manager Home Care

Customer Success Manager (SMB)

Senior Manager, Retention Program Execution

Branch Manager

COMMUNITY MANAGER - Domain at Cedar Creek

Property Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Operations Manager

Service Delivery Manager

Customer Success Manager

Sr. Manager, Customer Success

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