Top 53 help desk analyst Jobs in tucker ga

IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Production Trainer-Print Industry
Canon U.S.A., Inc. —Norcross, GA
- $54,460 - $81,550 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Technical support Analyst
Capgemini —Atlanta, GA
- $29,973 - $69,014 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance
14d
Help Desk / Service Desk Analyst
NovaLink Solutions LLC —Atlanta, GA
- $22 an hour
- Contract
- School experience
- Google Workspace
- Mid-level
Quick Apply
1d
Customer Care Representative (CCR)
FMLS —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Windows
- Continuous improvement
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
IT Help Desk
ATC —Conyers, GA
- Contract
- Microsoft Outlook
- Mid-level
- Windows
Help Desk
ATC —Conyers, GA
- Contract
- Microsoft Outlook
- Windows
- High school diploma or GED
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Technical Support Specialist
Grady Health System —Atlanta, GA
- Full-time
- Computer Science
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Help Desk Analyst- Onsite- Atlanta, GA
INFO ORIGIN INC —Atlanta, GA
- $20 - $25 an hour
- School experience
- Google Workspace
- Windows
Quick Apply
6d
Help Desk Analyst
ATC —Conyers, GA
- Contract
- Microsoft Outlook
- Mid-level
- Windows
Help Desk Analyst (Bilingual - Spanish)- Conyers,GA (Onsite)
INFO ORIGIN INC —Atlanta, GA
- $20 - $22 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
22h
IT Help Desk Analyst - Atlanta, GA
RCS Professional —Marietta, GA
- $40,000 - $50,000 a year
- Full-time
- Research
- Mid-level
- Office
- Dental insurance
- Paid time off
Quick Apply
Helpdesk System Analyst
Apollo Technology Solutions LLC —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Help Desk Analyst
Info Origin Inc —Conyers, GA
- $20 - $22 an hour
- Call employer
- Bilingual
- Spanish
- Microsoft Outlook
Quick Apply
1d
Senior Analyst - End User Support
Corpay —Peachtree Corners, GA
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- Paid time off
Quick Apply
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply

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help desk analyst jobs near tucker ga

IT Tech Support L2

High5 -
Atlanta, GA

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Job Details

Temporary | Contract
$28 - $32 an hour

Qualifications

iOS
Desktop applications
Mobile device management
macOS
Desktop administration

Full Job Description

Job Title: IT Tech Support L2

Location: Atlanta, GA - (Onsite from Day1)

Zip code - 30350

Pay Rate: $28/hr - $32/hr

Duration : 11 Months

The agent onsite here will be responsible for end user support. This requires impeccable written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.

The IT Tech Support L2 reports to the IT manager on site. This role is responsible for the troubleshooting and maintaining IT equipment on site. This equipment includes, desktops, laptops, smartphones, printers, fax machines etc. He/She is responsible for Monitoring, escalating and resolving support calls as per defined SLA & Quality definitions

Additionally, the IT Tech Support L2 is responsible for proactive maintenance of printers, fax machines & scanners. The IT Tech Support L2is responsible for ensuring all checks are completed as per the IT maintenance checklists. As needed, the IT Tech support L2 must contact vendor/manufacturer support to seek outside help to resolve issues.

Responsibilities

Troubleshooting and maintenance of End user, Mobile devices and basic telecom equipment.
Preemptive maintenance of End user, telecom & basic IT infrastructure equipment.
Ensure all end user and IT documentation is updated.
End user training for new / existing applications when needed.
Imaging new PCs & laptops and configuring them for end user use.
Escalation point of contact for help desk issues.
Represent local IT team for any local business critical IT issues.
Work with IT management teams to ensure ramp ups and new transitions requirements are handled promptly.
Manage the queue of the ticketing system.

Qualifications Minimum qualifications

BS/MS in information systems, computer applications or similar field preferred.
At least one Certification - A+, network +, CCNA, MCSE, MCP.
Minimum 5 years experience in IT service desk analyst role or user support functions

Preferred qualifications

Candidate should have experience in technical troubleshooting and resolving client desktop, 0365, MDM & network issues.
He or she must be proficient working knowledge of Windows 10, Windows7, 0365 apps and least one MDM solution.
Excellent oral and written communication skills
Set and meet expectations of end users
Assertive and able to work successfully in a fast-paced work environment
Ability to proactively work on problems of diverse scope

Ability to interact & follow up with offshore teams

Strong initiative, resourcefulness and follow-through
Exceptional organizational, prioritizing and multi-tasking skills
Ability to independently research problems and create solutions
Demonstrate High level of energy and flexibility
Willing to work extra hours when required
Understanding of basic scripting, application packaging and coding
Knowledge of the Microsoft Deployment Toolkit, Windows Deployment Services, Ghost Imaging
Office365 knowledge including Outlook/SharePoint/OneDrive/Teams
Must be proficient with MacOS / iOS
Ability to provide support to high level executives
Familiar with various video conferencing hardware/software

Physical Demands

Must be able to lift and maneuver heavy electronic equipment such as batteries for power systems, servers, printers and equipment that may exceed 50lbs.
Standing for long periods of time, crawling under desks, cubicles, equipment etc., or maneuvering in small spaces such as rack spaces, IT closets, server areas is required.

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Refine Your Search

help desk analyst jobs in tucker ga

IT Tech Support L2

Service Desk Analyst

Customer Production Trainer-Print Industry

Technical support Analyst

Help Desk / Service Desk Analyst

Customer Care Representative (CCR)

Help Desk / Service Desk Analyst I -4P/663

Help Desk Analyst 2

IT Help Desk

Help Desk

Support Analyst - Integrations & Analytics

Technical Support Specialist

Help Desk Analyst- Onsite- Atlanta, GA

Help Desk Analyst

Help Desk Analyst (Bilingual - Spanish)- Conyers,GA (Onsite)

IT Help Desk Analyst - Atlanta, GA

Helpdesk System Analyst

Help Desk Analyst

Senior Analyst - End User Support

Level 1 Help Desk Analyst

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