Summary: In relation to contributing to our college mission and goals, under direct supervision of the Campus Director, the Enrollment Services Director is to effectively manage the admissions team so that they meet the start goals of the campus. The work location for this position is on-site.
Essential Duties and Responsibilities:
- Conducts two daily meetings with each advisor; one to review plans for the day, one to review results of the day.
- Conducts a post-close interview with every student who enrolls and follows up with those who do not.
- Observes one phone call and one interview with each advisor each week.
- Conducts weekly follow-up phone calls to all enrolled students.
- Provides one-on-one training with advisors and makes recommendations for additional training.
- Works in conjunction with the campus leader to lead and/or supplement the new hire on-boarding process, up to and including becoming a licensed trainer.
- Prepares and conducts advisor performance evaluations.
- Oversees the Financial Aid staff in regard to customer service and workflow issues as they apply to new students and the completion of the enrollment process
- Ensures timely response to CAO requests and directives
- Performs other duties as assigned
Supervisory Responsibilities: Manages the admissions team and front desk staff. Is responsible for the coordination and evaluation of these units. Oversees the financial aid staff on customer service and workflow issues as they apply to new students and the completion of the enrollment process. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Core Competencies:
Integrity – Acts in a way that demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; leaves others with the clear impression that integrity is a core organization value.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Organization support – Follows policies and procedures; completes projects and tasks correctly and on time; supports organizations goals and values.
Communication - Communicates effectively and appropriately; uses good judgment as to what to communicate to whom as well as the best way to get that accomplished; speaks in clear and credible manner, selecting the right tone for the situation and audience; listens to others and allows them to make their point.
Job Competencies:
Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others; able to build morale and group commitment to goals and objectives.
Results Oriented – Achieves results within established timelines; understands and demonstrates that intentions, activities, and results are not the same; expects that obstacles will occur and refuses to accept favorable those who seek to justify poor results [by describing intentions or activities, who get derailed by obstacles and fail to take effective steps to avoid or overcome them, and/or who frequently miss deadlines without giving prior warning.
Manage Employee Performance – Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectations; provides ongoing feedback and support as employees strive to achieve expectations; engages in two-way conversations throughout the year that ensure an up-to-date understanding of expectations, performance gaps and actions required to close any gaps.
Training and Development - Ensures that staff members get a sufficient amount of orientation, training, and development opportunities to maximize their chances of being successful in their assignments; views training and development as an investment in employees and uses mentoring, cross-functional assignments, job rotation or other on-the-job learning opportunities to enhance the depth and breadth of skills and experience; encourages self-development opportunities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience: Bachelor’s degree (B.A.) from an accredited college. Required degree(s) must be from institutions accredited by recognized U.S. accrediting agencies. Degrees from non-U.S. institutions are recognized only if equivalence has been established and provided. Five or more years of experience in related sales and service professions (experience in a private-postsecondary institution preferred).
Language Skills – Ability to read, analyze and interpret analytical reports on inquiries, enrollments and drops; ability to respond to common inquiries or complaints from employees and students; ability to effectively present information to students and admissions team.
Mathematical Skills – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ration and percent.
Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills – To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, Access and Outlook; and master proprietary software used to maintain student records.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle, or feel and reach with hands and arms; talk; and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required
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Five or more years of experience in related sales and service professions (experience in a private-postsecondary institution preferred).
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
