Top 2 Call center supervisor Jobs in Tucson, Az

Customer Service Supervisor, Insurance Agency
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- Full-time
- Mid-level
- 3 years
- Human resources
- Commuter assistance
- Health savings account
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- $60,200 - $107,400 a year
- Full-time
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Customer Service Supervisor, Insurance Agency

Tesla -
Tucson, AZ

Apply Now

Job Details

Full-time

Benefits

Commuter assistance
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Flextime
Adoption assistance
Employee assistance program
401(k) matching
Employee discount
Benefits from day one
Pet insurance

Qualifications

Insurance products customer support
Managing teams in a customer support role
Phone communication
Team leadership
De-escalation techniques
Conflict de-escalation
Escalation handling
Call center management

Full Job Description

What to Expect

The Insurance Agency Supervisor plays a critical leadership role in driving team performance and operational excellence within Tesla Insurance. Primary responsibilities include managing and developing a high-performing team of licensed insurance agents, prioritizing key business objectives, and serving as a strong advocate for both agents and customers alike.

The core purpose of the Insurance Agency Supervisor is to ensure your team consistently delivers outstanding performance aligned with their role expectations. By doing so, you directly support Tesla’s mission—accelerating the growth of Tesla Insurance while helping more customers get behind the wheel of a Tesla vehicle.

What You'll Do

Manage daily team operations, including adherence to schedules (breaks, lunches, and phone availability)
Conduct regular 1:1 meetings to review performance, provide feedback, and support development
Document coaching, performance feedback, and corrective actions through internal systems
Partner with HR on hiring and performance management
Support agents in real-time with complex customer situations
Handle escalated customer interactions, including safety score disputes, billing concerns, and pricing inquiries
Collaborate with agency leadership to improve policies, procedures, and performance expectations

What You'll Bring

Minimum of 3 years leadership experience within an insurance call center or agency environment
Active Property and Casualty (P&C) or Personal Lines license in the state of domicile, plus non-resident licenses in all other states where required
Strong knowledge of insurance policies, processes, and industry practices
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and manage competing priorities
Strong critical thinking and problem-solving skills
Experience de-escalating customer concerns effectively

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

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call center supervisor jobs in tucson, az

Customer Service Supervisor, Insurance Agency

Case Manager RN

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