Top 1 Desktop support technician ii Jobs in Tucson, Az

Desktop Support Analyst II
DYOPATH —Tucson, AZ
- $30 an hour
- Full-time
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
11d

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Desktop Support Analyst II

DYOPATH -
Tucson, AZ

Quick Apply

Job Details

Full-time
$30 an hour
11 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Driver's License

Full Job Description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving advanced technical issues and delivering exceptional end-user support?

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.

Why You'll Love Working Here

Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
Growth & Development – Opportunities for certifications, skill-building, and career progression
Team-Oriented Culture – Collaborate with supportive colleagues in a high-performing environment
Recognition & Impact – Your expertise directly improves user experience and operational efficiency

Benefits

Medical, Dental, and Vision coverage
Life insurance
401(k) with company match
Paid holidays, including "You Pick a Day"
FSA and HSA options
Pet insurance
Additional benefits available

Role Overview

Location: On-Site (Tucson, AZ)
Schedule: 1st Shift; Monday through Friday
Pay Rate: $30

Your Mission as a Desktop Support Analyst II

Provide advanced technical support for desktops, laptops, mobile devices, and peripherals
Analyze and resolve complex user incidents and service requests
Install, deploy, and maintain hardware and software systems
Troubleshoot issues via in-person, phone, or chat support
Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades
Support networking-related issues and endpoint connectivity
Order and manage hardware parts for maintenance and repairs
Create, update, and maintain knowledge base documentation
Act as a liaison with third-party vendors and technicians
Conduct root cause analysis (RCA) for recurring issues
Document processes and develop clear procedures for self-service capabilities
Mentor and support Level I and Associate Desktop Support Analysts
Participate in continuous improvement initiatives and operational enhancements

What You Bring to the Team

Education & Certifications

Required:

Bachelor's degree in Computer Science, IT, or related field
OR 4+ years of equivalent work experience
A+ Certification

Preferred:

Network+ Certification
Prior experience as a Desktop Support Analyst I

Experience & Skills

Strong experience supporting PC hardware and peripheral devices
Intermediate to advanced troubleshooting skills (hardware & software)
Experience with Microsoft O365 Suite and SharePoint
Familiarity with Active Directory and user support
Knowledge of ITIL or change management practices
Ability to perform root cause analysis (RCA)
Experience supporting mobile devices (preferred)
Proficiency with ticketing systems and incident tracking
Excellent written and verbal communication skills
Strong customer service mindset

Other Requirements

Valid driver's license with acceptable driving record
Ability to pass a background check prior to hire
Highly detail-oriented with strong organizational skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Collaborative team player with sound judgment

Why This Role Matters

As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

Tuition reimbursement

Work Location: In person

Quick Apply

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desktop support technician ii jobs in tucson, az

Desktop Support Analyst II

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Join DYOPATH as a Desktop Support Analyst II

Why You'll Love Working Here

Benefits

Role Overview

Your Mission as a Desktop Support Analyst II

What You Bring to the Team

Education & Certifications

Experience & Skills

Other Requirements

Why This Role Matters

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