Top 1 Senior technical support Jobs in Tucson, Az

Senior Customer Service Representative
Rain Bird Corporation —Tucson, AZ
- Spanish
- Inventory management
- 5 years

Check out these similar jobs

Based on your search for senior technical support jobs.

Client Experience Team Leader In Home Senior Care Green Valley
Right at Home Southern Arizona —Green Valley, AZ
Own client and family relationships — assess needs, develop custom care plans, and ensure extraordinary ongoing care. Medical, Dental, Vision, Life Insurance.
$55,000 - $75,000 a year
Quick Apply
Senior Customer Service Representative
Rain Bird Corporation —Tucson, AZ
Coordinate and drive dispatched field service to support timely completion, customer satisfaction, and proper resolution of service issues.

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Desktop Support Analyst
Advanced Drainage Systems —Hilliard, OH
Provide advanced onsite, remote, telephone, email, and desk-side technical support for users and guests. As a senior technical resource and mentor within the…
3d
Sr Manager, Technology Operations Support
McKesson —Columbus, OH
This role is responsible for establishing operational standards, developing technical capabilities, ensuring incident readiness, and driving continuous…
$99,000 - $165,000 a year
2d

Show more jobs in cities nearby

I want to receive the latest job alert for senior technical support in tucson, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support jobs near tucson, az

Customer Success Manager jobs in Ashburn, VA

Senior Customer Service Representative jobs in Richmond, VA

Senior Customer Service Representative jobs in Miami, FL

Senior Customer Service Representative jobs in Las Vegas, NV

Work From Home Customer Service jobs in Pittsburgh, PA

Senior Customer Service Representative jobs in New York, NY

Senior Customer Service Representative

Rain Bird Corporation -
Tucson, AZ

Apply Now

Job Details

Qualifications

Communication with suppliers
Spreadsheets
Administrative experience
Team training
Mentoring

Full Job Description

Overview:

The Senior Customer Service Representative – Pump Service (Senior CSR) works as part of a close-knit technical service team to provide high-quality customer service and administrative support throughout the service lifecycle. This position is responsible for service estimates, order entry, invoicing, purchase orders, parts and product purchasing, vendor coordination, customer communication, inventory management and organized recordkeeping.

Responsibilities:

Investigate and resolve complex billing, order, vendor, purchasing, documentation, and service coordination issues, using sound judgment in ambiguous or time-sensitive situations where established processes may not exist and escalate appropriately when needed.
Work cross-functionally with internal departments such as Compliance, Finance, Materials, etc. to resolve service-related issues, including situations where requirements, ownership, or processes are
Identify, document, and implement practical process improvements, taking ownership of continuous improvement projects that improve accuracy, efficiency, communication, and long-term
Serve as a knowledgeable resource to other customer service team members by providing process guidance, sharing best practices, and supporting training on service procedures, documentation standards, customer communication, and internal systems.
Coordinate and drive dispatched field service to support timely completion, customer satisfaction, and proper resolution of service issues.
Manage customer communications through assigned phone queues, email systems, and written correspondence, responding within required timelines to resolve administrative concerns, support service coordination, and route technical issues appropriately.
Create estimates and process orders for parts and services with strong attention to detail and working knowledge of common Pump System components, identifying and resolving apparent administrative or technical errors before they cause shipment or service delays.
Coordinate invoicing, vendor payment, and customer billing activities to support accurate financial processing and account standing.

Qualifications:

5+ years of experience in customer service, administration, service coordination, order processing.
Strong attention to detail, organization, follow-through, and accuracy.
Strong written and verbal communication skills with customers, vendors, subcontractors.
Strong working knowledge of Microsoft Excel and database or workflow tools.
Sound judgment and problem-solving skills in ambiguous or complex situations.
Ability to manage multiple priorities and work well under time-sensitive conditions.
Ability to support others through knowledge sharing, process guidance, and informal training.

DESIRED QUALIFICATIONS:

Bachelor’s degree
Bilingual in English/Spanish.
QuickBooks, bookkeeping, accounting, or customer billing experience.
Experience in buying, planning, procurement, or vendor coordination.

Rain Bird is an equal opportunity employer.

Apply Now

Refine Your Search

senior technical support jobs in tucson, az

Senior Customer Service Representative

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior technical support in tucson, az

Explore jobs in more locations

DESIRED QUALIFICATIONS:

Job Seeker Tools

Employer Tools

Browse

Stay Connected