Top 14 Software support Jobs in Tucson, Az

IT Support Agent - Tier 1
Precision Toyota of Tucson —Tucson, AZ
- $18.00 - $19.50 an hour
- Full-time
- Computer literacy
- Office
- Windows
- Paid parental leave
- Disability insurance
Quick Apply
Desktop Support Analyst II
Amerilife Group, LLC —Tucson, AZ
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
3d
IT Support Engineer I, OTS
Amazon.com Services LLC —Tucson, AZ
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
SITEC - PC Technician - Davis-Monthan AFB, AZ
Peraton —Davis-Monthan AFB, AZ
- $66,000 - $106,000 a year
- Bachelor of Science
- Mid-level
- Windows
- Health savings account
- Paid holidays
4d
IT Specialist
Primavera Foundation —Tucson, AZ
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Issue Resolution Specialist / Account Coordinator Hybrid
Sunitna River LLC —Tucson, AZ
- Full-time
- English
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
IT Support Elections Aide - Recorders Office
Pima County —Tucson, AZ
- $16.54 - $22.34 an hour
- Overtime
- Background check
- Office
- Driver's License
Customer Support Engineer
Immersive Technologies —Tucson, AZ
- Full-time
- Mid-level
- Residential
- 3 years
Quick Apply
Media/Library Support Professional
Tanque Verde Unified School District —Tucson, AZ
- From $16 an hour
- Full-time
- Classroom
- High school
- Mid-level
10h
W&T Mission Planning Support
Vector CSP LLC —Tucson, AZ
- $65,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply

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IT Support Analyst
Confidential —Tucson, AZ
Provide front-line technical support to end users, managing and resolving tickets through our IT support ticketing system in a timely, professional manner.
$62,000 - $68,000 a year
Quick Apply
5d
User Engagement Engineer SME
Leidos —Tucson, AZ
Present technical information to both technical, non-technical and executive audiences. The User Engagement Engineer SME is responsible for driving user-…
$116,350 - $210,325 a year
6d

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Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
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Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour
5d

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software support jobs near tucson, az

IT Support Agent - Tier 1

Precision Toyota of Tucson -
Tucson, AZ

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Job Details

Full-time
$18.00 - $19.50 an hour

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Equipment troubleshooting
High school diploma or GED
Hardware diagnostics
Technical Proficiency

Full Job Description

Why Join Our Team?

Recognized as one of the nations best Toyota dealerships, we've earned the coveted Presidents Award several consecutive years in a row and twice earned membership in Toyota's exclusive Board of Governors, a select group of the Top 5% of Toyota dealers in the nation. Whats more, were one of only a handful of dealerships nationwide to have received all seven possible Toyota Recognition Awards.

Job Summary:

Are you passionate about technology and helping others? Precision Toyota of Tucson is seeking a motivated and congenial Entry-Level IT Help Desk Agent to join our team. In this on-site role, you will be the first point of contact for our employees experiencing basic technical issues. You'll provide timely and friendly support for common IT tasks, primarily focusing on password resets, basic hardware troubleshooting, software assistance, and escalating more complex problems when necessary. This is a fantastic opportunity to start your IT career in a supportive environment!

Key Responsibilities:

This is an on-site role; it is not remote.
Serve as the initial point of contact for technical support requests received via phone, email, or ticketing system.
Provide prompt and courteous assistance for basic IT issues, including:
- Password resets and account unlocks.
- Troubleshooting common hardware problems (monitors, keyboards, cellphones, desk phones, mice, printers).
- Assisting with basic software questions and website access.
- Setting up new user accounts based on standard procedures.
- Troubleshooting connectivity issues for workstations and peripherals.
Accurately log all help desk interactions, troubleshooting steps, and resolutions in our IT ticketing system.
Identify and escalate more complex technical issues to Tier 2/3 support teams or appropriate personnel.
Follow established procedures and contribute to documentation for common issues and solutions.
Assist with organizing and maintaining inventory of IT equipment and supplies.
Assist with higher level IT tasks under the supervision/guidance of manager(s)
Maintain a high level of professionalism and service in all interactions.

Required Qualifications:

High School Diploma or GED equivalent.
You should be very comfortable with technology. You're the \"computer\" expert in your family or friend group - the one people turn to when they need technical help.
Firm understanding of computer hardware, software, and networking concepts.
Strong verbal and written communication skills.
Excellent service and interpersonal skills – patience, empathy, and a positive attitude are key!
Ability to diagnose and resolve basic technical problems efficiently.
Aptitude for learning new technologies and procedures quickly.
Reliable, punctual, and able to manage time effectively.
Ability to work effectively both independently and as part of a team.

Preferred Qualifications (Nice-to-Haves):

Familiarity with ChromeOS and Windows operating systems settings
Familiarity with Zoom Phone
Previous experience in a customer service role (retail, call center, etc.).
Some college coursework in Information Technology or a related field.
Entry-level IT certifications (e.g., CompTIA IT Fundamentals, CompTIA A+).
Familiarity with IT ticketing systems (we use Freshdesk).

Work Environment:

This position operates in a car dealership environment. In addition to basic IT tasks, you may be trained to assist with dealership-specific hardware, software, and machinery.
Routine use of standard office equipment such as computers, phones, and printers.
May require occasional lifting (e.g., moving monitors or computer towers) of items up to 30 lbs.

Company Benefits:

Vanguard 401(k) with company match
Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
Dental insurance
Vision insurance
Ample paid time off
Charitable giving match and charitable paid time off
Equal maternity/paternity leave for tenured team members
Team Member-only \"quiet lounge\" for peaceful work breaks and yoga/stretching
Short-term and long-term disability insurance
Life insurance
And more

Precision Toyota of Tucson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Refine Your Search

software support jobs in tucson, az

IT Support Agent - Tier 1

Desktop Support Analyst II

IT Support Engineer I, OTS

SITEC - PC Technician - Davis-Monthan AFB, AZ

IT Specialist

Issue Resolution Specialist / Account Coordinator Hybrid

IT Support Elections Aide - Recorders Office

Customer Support Engineer

Media/Library Support Professional

W&T Mission Planning Support

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