Primary City/State:
Tucson, Arizona
Department Name:
C/P-Diagnostic Cardiol-Clin-NC
Work Shift:
Day
Job Category:
Administrative Services
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
As a Diagnostics Scheduler, you'll play a vital role in ensuring seamless patient experiences by coordinating treatments and diagnostic procedures from start to finish. Your responsibilities will span the entire scheduling process—from pre-registration and insurance verification to obtaining pre-authorizations and managing physician orders with precision. You'll be the welcoming face at our front desk, greeting patients and ensuring their check-in process is smooth and efficient. Using advanced computerized scheduling systems, you'll expertly manage appointments, resolve conflicts, and maintain accurate records while producing essential statistical reports. If you're passionate about healthcare operations and excel at multitasking in a dynamic setting, this position offers the perfect opportunity to make a meaningful impact on patient care every day!
Location:
3838 N Campbell Ave,
Tucson AZ 85724
Schedule:
Monday - Friday
Hours between 7:00am - 5:00pm
University Medical Center Tucson PBCs Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting ground breaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.
POSITION SUMMARY
This position is responsible for scheduling patient treatments or diagnostic procedures for assigned area. Activities include pre-registration; receiving physician orders, insurance verification, gathering pre-authorizations and pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.
CORE FUNCTIONS
1. Receives physician orders and seeks clarification, if necessary. Verifies insurance, obtains pre-authorizations and per-certifications. Answers all telephone inquiries related to scheduling.
2. Schedules patients for treatments or diagnostic procedures using computerized scheduling systems. Resolves scheduling conflicts, as needed. Documents all information regarding patient re-schedules.
3. Enters patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database. Prepares charts and manages files within regulatory requirements. Compiles and reports statistical data, if needed by the assigned department.
4. Distributes educational materials to patients and families, when necessary. Responds to diverse questions or refers to appropriate clinical staff.
5. Provides administrative support to the assigned unit when required.
6. Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
The position also requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Medical terminology is required. Must possess excellent organizational skills, as well as effective human relations and communication skills.
Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems. Must be able to maintain accurate statistical records, gather data, and produce reports.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
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