Distinguishing Characteristics:
Under minimal supervision, the Infrastructure Systems Engineer (ISE) performs professional and advanced technical work designing, developing, implementing, maintaining, and supporting Tucson Airport Authority’s (TAA) Information Technology (IT) systems and server infrastructure, ensuring the operational availability, performance, reliability, and effectiveness of all TAA server, network, and computing systems both on-premises and cloud instances using VMware. The ISE installs and configures new technology infrastructure including servers, storage, routers, switches, firewalls, access points, and other types of devices; performs server and systems security checks and security system installations/updates; and supports IT team members in the operation and use of TAA IT systems and server/storage/network equipment. The ISE may also support and maintain other specialized IT systems including but not limited to: Access Control System (ACS), Electronic Video Information Displays (EVIDS), Voice Paging Systems, Lightning Detection Systems, Parking Automated Revenue Control System (PARCS), Video Management System (VMS), and other types of airport technologies. The ISE monitors the overall performance of these systems over their lifecycle and plans for/recommends upgrades or replacement when needed; keeps current on airport technology developments, and applies the theories, principles, requirements and standards of IT and electronics to troubleshoot and maintain systems hardware and software; and collaborates with IT peers as needed/required to support systems and to deliver a positive user experience.
Essential Functions:
The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.
- Support and advocate for TAA’s Mission, Vision, Guiding Principles and act as a champion and role-model of TAA’s Cultural Fundamentals.
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Manage performance and capacity planning for server and network systems. Identify, analyze, and resolve network and related system problems. Install, configure, and troubleshoot equipment such as servers, storage, routers, switches, firewalls, cabling systems, and other network and systems hardware.
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Install and test software patches, upgrades, and other configuration changes.
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Monitor and optimize server, storage, and network systems.
- Monitor and test system performance and provide solutions for any problems identified while maintaining and patching systems for optimal performance and security.
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Implement, upgrade, and maintain servers (including virtual and hybrid cloud) and associated operating systems, storage systems and enterprise backup systems using latest versions of VMWare.
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In collaboration with the IT Cybersecurity Team, assess, recommend, implement, and maintain solutions for systems security, including vulnerabilities associated with all types of cyber risks and threats. Identify gaps in IT security for infrastructure and applications, including vulnerabilities and risks, using standard scanning tools, techniques and procedures.
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Ensure technology infrastructure and network equipment are secure from unauthorized access based on best practices and federal mandates.
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Ensure all designated data is routinely and properly backed up and recoverable.
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Research, recommend, and plan for expansion, replacement, or upgrade of technology infrastructure and network equipment and related software. Identify gaps or inefficiencies and resolve those issues effectively
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Collaborate with vendors, contractors, management, and other technical experts planning for modernization of current technology infrastructure and the design/installation of new systems. Serve as the subject matter expert on specific technology infrastructure and network equipment.
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Create and maintain configuration documentation, service records, and procedures for technology infrastructure and network equipment and network management.
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Document airport copper/fiber cable infrastructure for new and existing technology infrastructure using TAA established standards and methods.
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Operate, install, evaluate, test, configure, upgrade, maintain, troubleshoot, and repair a diverse mix of airport technology as assigned.
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Install, configure, troubleshoot, upgrade, and maintain various digital information display systems throughout the airport including flight, baggage, gate, and other passenger information displays (EVIDS).
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Keep current with emerging technologies and how advances may be leveraged to increase the efficiency/effectiveness of TAA’s business processes.
- Communicate and interact professionally and effectively with all types of internal and external contacts and customers to resolve technical problems with systems, answer questions, and assist with planning.
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Support TAA disaster recovery planning and business continuity initiatives.
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Act as the technical lead on assigned systems and provides advanced technical information about TAA systems/infrastructure, supporting other projects, analysis, and planning initiatives.
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Attend instructor-led technical education or completes online training to keep current on changing technology. Mentor others and ensure knowledge transfer between team members.
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Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Command System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.
The above listed functions are not necessarily all the essential functions. Job duties and functions may be expanded or reduced by management based on future changing needs and job requirements.
Position Requirements:
- A Bachelor's degree from an accredited four-year college or university with major coursework in Information Technology, Business, lnformation/Cybersecurity.
- Seven (7) years of experience in medium to large server/network infrastructure environments.
- TAA will consider any equivalent combination of experience and training that provides the necessary knowledge, skills, and abilities sufficient to demonstrate aptitude for the position.
Required Knowledge, Skills, and Abilities:
Knowledge of:
- Server Operating Systems (Windows, Linux, etc.), characteristics, protocols, commands and components applicable to TAA systems architecture, including server hardware and software, network attached storage (NAS), storage area networks (SAN), virtual/physical server infrastructure.
- Capacity planning and monitoring within VMWare or other virtual infrastructures.
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Technology infrastructure security standards and protocols including Software Defined Networks (SDN).
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Advanced methods, principles, practices and techniques for troubleshooting and determining the causes of system, computer and other airport systems errors and failures.
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MS Office 365 and MS Teams.
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Federal, state and local laws/codes and regulations pertaining to use of hardware and software.
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Project management tools and techniques.
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Hybrid cloud datacenter design and function.
Skill in:
- Installing, configuring, and maintaining various airport technology systems.
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Critical thinking, analyzing complex problems, evaluating alternatives, and making sound recommendations or taking prudent actions.
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Troubleshooting complex system hardware, software, and connectivity problems, and making repairs or recommending modifications.
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Preparing clear, concise, and accurate documentation, policies, work reports, and other written materials.
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Communicating to establish and maintain professional and effective customer-focused working relationships with managers, vendors, consultants, employees, and others.
Ability to:
Environmental Requirements
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Work primarily in a typical, temperature controlled administrative office setting in a semi-enclosed workspace.
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At times, work in a high-noise environment and periodically in outdoor conditions.
Mental Requirements
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Learn and understand complex technology principles and techniques.
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Understand and apply technology principles to evaluate, operate, troubleshoot complex systems hardware, software, or other problems and make repairs or recommend actions to solve or prevent problems.
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Work independently or collaboratively in a team environment with limited instruction/supervision.
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Research information and organize data in a meaningful way to facilitate problem solving and decision making.
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Obtain accurate and complete information from customers (in person, by phone) to identify their needs or problems, and develop solutions.
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Remain focused and decisive in stressful situations using sound judgment and perform tasks with a high degree of accuracy, attention to detail, and function in a fast-paced work environment with deadlines and multiple projects.
- Prepare clear, concise, and comprehensive reports and other written materials.
Physical Requirements
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Perform tasks with a full range of bodily movements, including lifting (up to 50 pounds), pushing, standing (for periods of two to three hours at a time), walking, reaching bending, kneeling, twisting, and crawling.
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Perform work in a confined space that may require regular and prolonged bending, working on irregular surfaces, and pulling/pushing job related material or equipment.
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Climb and work while on a ladder or work from a bucket truck up to 40’ high.
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Hear and communicate using the telephone, cell phone, or radio with sufficient clarity to be understood by others.
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Read, write, and speak the English language in an articulate and fluent manner.
General
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Represent TAA effectively in meetings on a variety of technology issues.
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Maintain a discreet and professional sense of confidentiality. Understand that dissemination of information outside of the job requirements is based on “need-to-know”.
- Prepare clear, concise, and comprehensive technical reports and other written materials.
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Use Microsoft Office software, computers, and other office equipment.
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Establish and maintain professional, effective working relationships with department personnel, other TAA personnel, representatives of other agencies, the local business community, and the public and airport users.
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Adheres to cybersecurity best practices including government requirements.
Licenses; Certificates; Special Requirements:
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A valid Arizona Driver’s license.
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Meet and maintain the ability to drive personal or airport vehicles and obtain authorization to access the Non-Movement Area on the Air Operations Area.
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Must obtain and maintain access to the Secure Identification Display Area (SIDA).
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Must successfully complete the NIMS/ICS training (ICS 100, 200, 700, and 800) within the first year of assuming the position.
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As an employee, you are deemed to be essential personnel as part of TAA’s emergency response, and must respond to airport incidents as requested/required.
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Will serve at the pleasure of the President/CEO and is not covered under the appeals process.
