Omni Tucson National Resort & Spa
The Omni Tucson National Resort & Spa, our four-diamond luxury property, has it all -- from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship golf courses, including six signature dining outlets, our beautiful Mokara Spa, and 130 premier guest rooms.
The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, we invite you to bring your talent to join the team at the Omni Tucson National Resort & Spa.
Director - Sales & Marketing
Omni Tucson National Resort & Spa Hotel is seeking a dynamic Director of Sales and Marketing who brings strong leadership, revenue-focused upscale experience, and an interest in joining an industry leading company. Based in Tucson, Arizona, you will engage in leading a team of associates in the areas of group sales, catering, convention services, marketing and revenue management.
The purpose of this position is to develop and execute strategic sales and marketing plans to generate and optimize overall revenues, through marketing, sales, promotion, advertising and public relations that will impact positively on the hotel resulting in a profitable return on the investment.
This person will lead, motivate, and support the team while maintaining positive interdepartmental communications. This role contributes to the overall direction of the resort and effectively manages all sales and marketing expenses while exceeding overall budgeted revenues and RevPAR goals. Success is initially measured through sales, increased revenues, improved account revenue share and increased customer value, and ultimately RevPAR Index premiums.
Responsibilities:
Essential Functions
- Manage experienced and successful sales team
- Implement and maintain Omni brand standards
- Emphasis on exceeding established group rate guidelines
- Develop, maintain and implement strategies/action plans to generate revenues for the hotel
- Motivate productivity of all sales staff through leadership, development and support
- Develop, maintain and implement creative and successful packages to fill identified need periods in all segments
- Active solicitation of key accounts to generate direct sales
- If needed maintain Sales Team's focus on a Proactive solicitation environment
- Assist in the achievement of overall Food and Beverage revenue
- Design and leverage all advertising and public relations opportunities
- Develop, maintain and implement the budgeting and forecasting process
- Effectively control all sales & marketing expenses to insure optimum operating profit
- Ensure that all administrative procedures are in place and functioning effectively
- Ensure that all required reports are completed on a timely basis
- Promote high visibility of hotel through active involvement in city activities, industry associations and trade shows
- Provide proper collateral and information vehicles to keep customers informed an updated on the resort
- Ensure a challenging and exciting environment to encourage full career development and personal growth
- Support and promote all corporate programs to increase customer awareness of Omni Hotels & Resorts and ensure that the customer receives the appropriate benefits of each program
- Through the Convention Services Department, maintain product and assure the protection and cleanliness of the owner's physical assets
- Enjoy the Hospitality business, be able to effectively communicate expectations to the team while creating a challenging but fun work environment
- Always looking for ways to encourage, support and assist the team; setting up the team for success each day to drive the greatest possible results
- Understand and contribute to overall revenue management initiatives and strategies to ensure we are maximizing every revenue opportunity
Business Planning
- Uses resources and data to develop strategic plans to sell segments. These plans will incorporate both customer expectations and company’s goals relative to revenue
- Understands Omni Hotels & Resorts sales and business processes, supports corporate and hotel goals and contributes the enhancement of customer value
- Develops and executes tactical sales processes that support the hotel’s strategic plan
- Organizes activities and resources in a manner that maximizes productivity and efficiency
- Focuses on personal sales efforts to achieve maximum revenue return from key accounts
- Monitors achievement objectives and goals for the hotel and takes appropriate action to correct shortfalls versus the strategic plan
- Prepare and manage annual budgets for travel and other business expense
- Grow relationships at the appropriate levels, both internally and externally that enable the development and advancement of sales initiatives
Leadership
- The ability to successfully lead sales & marketing efforts to increase overall revenue
- Seek input and opinions from all relevant parties. Secures all facts prior to making decisions
- Can accurately recognize the strengths / limitations of others
- Accepts leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry and personal development
Communication
- Develops effective presentation (orally and written) where ideas, opinions, recommendations and conclusions are understood
- Maintains communication with key accounts. Understands hotel performance, customer issues and trends
- Clearly articulates vision, goals, initiatives and expectations for the hotel
- Promotes and provides leadership in fostering property sales / national sales synergies
Qualifications
Skills & Requirements
- Account Planning Skills. Identifying and understanding account potential and the ability to set mutual Omni / Customer expectations
- Management of the customer decision and relationship process
- Ability to communicate issues and concerns at all levels of the organization
- Ability to direct and lead activities through internal and external resources
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Business planning skills and budget management skills
- Ability to scan and assess the competitive arena as it relates to region and segment to refine / improve customer value proposition
- Creative and strategic skills
- Ability to manage multiple priorities and reprioritize when necessary
- Financial analysis skills. Ties strategies and planned actions and results
- Strong statistical analysis and business case development
- Communication skills including group presentations, written and oral
- Team management skills including participation, engages in difficult issues, and effectively influences non-direct reports
- Strong understanding and expertise in the sales & marketing process
Qualifications
- Must have Director of Sales & Marketing Experience in a luxury hotel/resort
- Must have a minimum of 5 years of senior sales and/or marketing leadership experience managing a minimum of 6 employees
- College degree or equivalent experience
- Proficient in use of Excel, Word and access database tools
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to:
[email protected].
