Summary: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, or part-time regular employees whose primary responsibility is ensuring our guests receive exceptional service and memorable experiences. Floor staff team members may be scheduled to work in either the concession stand or at the usher stand. Floor Staff may be scheduled to work in either the concession stand or at the usher stand. Floor staff team member employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including
- Regular and consistent attendance
- Handling of emergency situations when called upon to do so
- General cleaning duties
- Compliance with our company dress code.
Essential Duties and Responsibilities for each position include, but are not limited to, the following:
Concession Stand
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, gift cards and redeemed coupons as well as concession stock inventory.
- Promoting the Regal Crown Club program
- Operating, preparing, and cleaning of all concession related equipment
- Up selling/Suggestive selling
- Complying with all local, state and federal food safety laws.
- Abide by all federal and state laws with regards to breaks and/or meal periods.
- Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
Usher Stand
- Tearing tickets and directing patrons to their auditoriums.
- Inspecting backpacks and packages when applicable.
- Managing crowd control and assisting guests in finding seats in auditoriums when necessary
- Enforcement of MPAA rating system
- Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
- Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
- Perform in-auditorium concession auxiliary sales as directed by management
- Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
- Monitoring the cleanliness and operation of theatre vending equipment
- Assisting with all opening and closing duties as assigned by management
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Completion of cast certification program as a cast member and as cashier or progress towards completion required.
Language Ability:
Possess good public speaking, listen effectively and respond clearly and directly.
Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability:
Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Personal Skills:
Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Required
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Light Customer Service Skills
Preferred
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Desire to take pride in tasks assigned and have an open mind when it comes to training or approaching tasks differently
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Keeping areas worked in clean and disinfected
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Merchandising candy or other items to be eye catching to customers
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Able to communicate efficiently with customers and staff members
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Cash Handling or familiarity of a POS system
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Working in fast paced atmospheres quickly and efficiently
Required
Required
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Innovative: Consistently introduces new ideas and demonstrates original thinking
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Team Player: Works well as a member of a group
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Enthusiastic: Shows intense and eager enjoyment and interest
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Loyal: Shows firm and constant support to a cause
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Functional Expert: Considered a thought leader on a subject
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Required
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Self-Starter: Inspired to perform without outside help
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Goal Completion: Inspired to perform well by the completion of tasks
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Peer Recognition: Inspired to perform well by the praise of coworkers
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
