Top 33 Retention specialist Jobs in Tulsa, Ok

Retention Specialist
The University of Tulsa —Tulsa, OK
- Weekends as needed
- 5 years
- Mid-level
- University
Employment & Education Specialist - Women's Justice Program
Family & Childrens Services, Inc. —Tulsa, OK
- Customer service
- Mid-level
- Driver's License
Quick Apply
Academic Success Learning Specialist
Oklahoma State University —Tulsa, OK
- 8 hour shift
- Mid-level
- Master's degree
- University
Customer Service Specialist/Call Center
Avis Budget Group —Tulsa, OK
- $16.50 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Dental insurance
Quick Apply
Payment Services Specialist
Oklahoma Central Credit Union —Tulsa, OK
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Document Control Specialist
Webco Industries —Kellyville, OK
- Extended hours
- Microsoft Excel
- ERP systems
- Mid-level
23h
Talent Acquisition Specialist
Parkside Hospital —Tulsa, OK
- Urgently hiring
- Mid-level
- Residential
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
16h
Adult Education Guidance Specialist
Family & Childrens Services, Inc. —Tulsa, OK
- $55,000 a year
- Teaching Certification
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
11d
Sr Admin Support Specialist
University of Oklahoma —Tulsa, OK
- Monday to Friday
- Background check
- Mid-level
- Office
Medicare & Individual Marketing - Medicare Retention Specialist 176-1031
CommunityCare —Tulsa, OK
- Full-time
- Bilingual
- Background check
- High school diploma or GED
Quick Apply
11d
Technical Programs Specialist
Webco Industries —Sand Springs, OK
- Full-time
- Microsoft Excel
- 5 years
- Engineering
4d
Loyalty Specialist
Jim Norton Toyota - Tulsa —Tulsa, OK
- Full-time
- Background check
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Medicare & Individual Marketing - Medicare Retention Specialist 176-1032
CommunityCare —Tulsa, OK
- Full-time
- Bilingual
- Background check
- High school diploma or GED
Quick Apply
11d
Talent Acquisition Specialist
Gatesway Foundation —Tulsa, OK
- $48,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
1d
Office Specialist (Data Entry)
Counseling & Recovery Services of Oklahoma —Tulsa, OK
- From $18 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
The Specialist Lead, Records & Contracts
Deloitte —Tulsa, OK
- $72,900 - $134,000 a year
- Full-time
- Writing skills
- Research
- 3 years
2d
Document Control Specialist
Hayden Industrial —Claremore, OK
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
HVAC Mechanical Technical Support Specialist I
AAON —Tulsa, OK
- Full-time
- Mid-level
- Mechanical knowledge
- Commercial
Sales Operations Specialist
InterWorks —Tulsa, OK
- $50,000 - $65,000 a year
- Mid-level
- Communication skills
Quick Apply
4d
Customer Retention Specialist - State Farm Agent Team Member
Michael Nelson - State Farm Agent —Tulsa, OK
- $15 - $25 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply

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Retention Specialist

The University of Tulsa -
Tulsa, OK

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Confidential information handling
Customer relationship building
Student caseload management
Employee relationship building
Working with students from diverse cultural backgrounds
Individual case management in social services
Risk assessment
Productivity software
Stakeholder relationship building

Full Job Description

Job Summary :

The Retention Specialist performs intervention strategies to improve overall student success with the goal of improving The University of Tulsa undergraduate retention and degree completion rates. Special focus is placed on stabilizing first-year retention, which significantly impacts institutional ROI. The position requires a disciplined, creative thinker who can use various information systems and all available campus resources to resolve complex issues that impede a student’s ability to remain at TU. This position reports to the Director of Student Success Initiatives, Retention, & Persistence.

Essential Functions (Responsibilities):

Proactive Student Support & Case Management

Employ a structured case management approach that supports student success while ensuring alignment with institutional policies and procedures.
Build and maintain professional relationships with students through regular, documented interactions that promote engagement, accountability, and self-sufficiency.
Assess complex student concerns, coordinate appropriate interventions and referrals, and monitor progress through ongoing support.
Partner with students to develop action plans, strengthen decision-making skills, and connect them with relevant campus and community resources.

Outreach & Retention Initiatives

Respond to referrals from faculty, staff, and campus partners and proactively engage students exhibiting risk factors associated with attrition.
Utilize student success technologies, data, and analytics to identify risks, prioritize outreach efforts, and inform intervention strategies.
Develop and implement evidence-based retention initiatives, including targeted outreach and academic support programs, to advance institutional goals.
Coordinate early alert and academic intervention efforts to promote student persistence and achievement.

Collaboration & Student Advocacy

Collaborate with faculty, academic advisors, and Student Affairs partners to develop coordinated strategies that address student needs and enhance success outcomes.
Apply inclusive, student-centered practices that recognize the impact of diverse backgrounds, experiences, and systemic barriers on student development and success.
Serve as a student advocate and campus resource while fostering collaborative partnerships across the university community.

Summer Bridge

Coordinates and co-leads the implementation of the Hurricane Prep Summer Bridge Program that promotes student success, including initiatives serving high-risk student populations.
Assists with the implementation of other existing summer bridge programs, as needed.

Student Experience

Supervise and oversee operations of the Holmes Student Center first-floor reception desk, which is one of the primary points of contact for existing and prospective students.
- Supervise 5-10 student employees, including their recruitment, training, scheduling, and performance management to ensure consistent and high-quality customer service.

Assessment & Continuous Improvement

Monitor student records, maintain accurate case documentation, and track outcomes related to student retention and success.
Identify trends affecting student retention and persistence and communicate findings to Student Success leadership.
Assist with the collection, analysis, and dissemination of retention, persistence, and assessment data.
Participate in ongoing professional development and remain informed on emerging best practices in student success and case management.

Required Qualifications, Knowledge, Skills, & Abilities:

Bachelor’s degree in Higher Education, Student Affairs, Counseling, Education, Social Work, Psychology, or a related field; or five years’ experience working with college-aged students.
Demonstrated commitment to supporting student success, retention, and holistic student development.
Knowledge of student support services, resources, and best practices in higher education.
Ability to work independently, exercise sound judgment, manage a caseload, and take initiative in addressing student needs with minimal supervision.
Proven ability to prioritize competing responsibilities, manage multiple projects, and consistently follow through on assignments in a fast-paced environment.
Strong relationship-building skills with experience in advising, coaching, mentoring, case management, or student support services.
Strong customer service orientation with a proactive, solution-focused approach.
Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.
Collaborative team member with the ability to build effective partnerships across departments while maintaining ownership of individual responsibilities.
Commitment to fostering an inclusive and supportive environment for students from diverse backgrounds and experiences.
Excellent verbal and written communication skills, including active listening, empathy, and professionalism.
Proficiency in Microsoft Office Suite and student information, case management, or database systems.
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

Special Job Dimensions:

Work requires working with highly sensitive or confidential information and must be able to work occasional evenings or weekends.

Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.

Apply Now

Refine Your Search

retention specialist jobs in tulsa, ok

Retention Specialist

Employment & Education Specialist - Women's Justice Program

Academic Success Learning Specialist

Customer Service Specialist/Call Center

Payment Services Specialist

Document Control Specialist

Talent Acquisition Specialist

Adult Education Guidance Specialist

Sr Admin Support Specialist

Medicare & Individual Marketing - Medicare Retention Specialist 176-1031

Technical Programs Specialist

Loyalty Specialist

Medicare & Individual Marketing - Medicare Retention Specialist 176-1032

Talent Acquisition Specialist

Office Specialist (Data Entry)

The Specialist Lead, Records & Contracts

Document Control Specialist

HVAC Mechanical Technical Support Specialist I

Sales Operations Specialist

Customer Retention Specialist - State Farm Agent Team Member

I want to receive the latest job alert for retention specialist in tulsa, ok

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