Essential Functions (Responsibilities):
Receives and responds to emergency and non-emergency situations including calls from the public, University offices, Security Officers, and other emergency service agencies via the telephone, radio systems, and computer.
Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/ or other emergency service agencies.
Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems.
Maintains status and location of all on-duty Security Officers and other Security personnel.
Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/ panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment.
Send emergency message notifications when needed.
Creates and maintains automated or manual logs of public safety communications activity.
Accesses and enters sensitive information in University databases as necessary for investigative purposes, or University related business.
Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties.
Stays informed of all Department regulations, memorandums, policies and procedures.
Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds.
Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community, to facilitate the continuity of the Department’s operations.
Provides general campus information to the public via telephone inquiries.
Complies with all rules and regulations of the Federal Communication Commission.
Any other duties as assigned by the Communications Lead, Assistant Director or Director of TU Security.
Required Qualifications:
Equivalent Education/Experience
- Excellent written, verbal communication and interpersonal skills;
- Ability to speak clearly and concisely;
Proficiency utilizing a computer with Microsoft Word, Excel, PowerPoint, Outlook, and Teams software;
Skill in multi-tasking-coordinating simultaneous mental, manual and visual activities;
Skill in observing situations analytically and objectively and relaying details accurately;
Skill in communicating using two-way radio and telephone equipment;
Skill in operating a variety of communication equipment effectively;
Skill in reading and interpreting maps to determine campus locations and jurisdictional boundaries;
Ability to think clearly and act quickly in emergencies;
Ability to establish and maintain effective working relationships with department personnel, university students, staff, faculty, outside emergency service agencies and the public;
Ability to meet attendance schedule with dependability and consistency;
- Ability to exercise total discretion in managing sensitive and confidential information;
- Ability to work with minimal supervision;
Strong commitment to customer service.
High School Diploma or GED
Valid OK State Driver’s License
Previous Radio Communication Experience within a Law Enforcement or Emergency Services organization
(preferred)
Successfully complete a 10-panel drug screening;
Documented work experience within a service-oriented organization (preferred)
Special Job Dimensions:
The Dispatcher position requires the physical stamina to sit for extended periods of time and be able to focus on information coming in from multiple sources including phone calls, officer’s radio calls, emails, and direct information from officers or department leaders. Ability to multitask and prioritize actions based on information received.
This position requires a considerable degree of initiative and independent judgment, within procedural boundaries, and at times may be required to respond and deal with emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or with other Security Dispatchers under the direction of the Communications Lead, Shift Lieutenant, or Armed Security Officer-Lead.
This position requires shift work. While the position will have a primary shift assigned, they may be required to work holidays, weekend, and/or after hours for special events hosted on university properties. May be subject to call back in the event of an emergency or because of special events.
Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in the areas of responsibility may occur, as directed by the Security Director.
