Top 20 It manager Jobs in Tulsa Ok

IT Helpdesk Manager
Sherwood Construction Co., Inc. —Tulsa, OK
- On call
- Computer science
- Computer Science
- Construction site
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6d
IT Administrator Supervisor
Community Health Connection —Tulsa, OK
- $28 - $35 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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IT Support Tech Supervisor
Tulsa Community College —Tulsa, OK
- $26.35 - $28.65 an hour
- Full-time
- Mid-level
- 3 years
- University
Manager - SCADA
ONEOK —Tulsa, OK
- $146,000 - $220,000 a year
- Full-time
- 6 years
- Computer Science
- Bachelor of Science
8d
IT Supervisor, Corporate Applications
One Gas —Tulsa, OK
- Full-time
- Hybrid work
- Computer Science
- English
- Office
- Profit sharing
- Paid parental leave
13h
Information Technology - Manager IT Service Delivery 130-5010
CommunityCare —Tulsa, OK
- Full-time
- Background check
- 5 years
- Bachelor's degree
Quick Apply
17h
Mgr Applications Sr
Williams Companies —Tulsa, OK
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
IT Asset Management & Endpoint Analyst, Principal
Helmerich & Payne, Inc. —Tulsa, OK
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Health savings account
- Disability insurance
7d
Senior Manager, IT Business Operations
Helmerich & Payne, Inc. —Tulsa, OK
- Full-time
- English
- Office
- Finance
- Health savings account
- Disability insurance
6d
Manager - Local Operations
Uniti —Coweta, OK
- Full-time
- Customer service
- Mid-level
- Office
- AD&D insurance
- Health insurance
IT Director, Cloud Enablement & Transformation
BOK Financial —Tulsa, OK
- Azure
- Computer Science
- System design
IT Vendor Financials & Contract Manager
Deloitte —Tulsa, OK
- $93,000 - $171,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Work from home
Infrastructure Operations Supervisor
Koch Engineered Solutions —Tulsa, OK
- Pass drug screening
- Office
- Supervising experience
- Paid parental leave
- Health savings account
14d
Assistant Manager of Clinical and Business Systems
OSU Medical Center —Tulsa, OK
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
Quick Apply
5d
IT Supervisor, Dev Ops
One Gas —Tulsa, OK
- Full-time
- Hybrid work
- Computer Science
- No experience needed
- English
- Profit sharing
- Paid parental leave
7d
IT Director - Salesforce and Commercial Lending Systems
BOK Financial —Tulsa, OK
- Full-time
- Computer Science
- Office
- 8 years
Director of IT PMO (m/f/d)
Kelvion Holding GmbH —Catoosa, OK
- Hybrid work
- Computer Science
- Master's degree
- Business Administration
Quick Apply

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it manager jobs near tulsa ok

IT Helpdesk Manager

Sherwood Construction Co., Inc. -
Tulsa, OK

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Job Details

6 days ago

Qualifications

Endpoint Security
Knowledge management
Customer communication
Mobile device support
IT user and group management
IT asset management
Technical documentation
Coaching
Configuration management
Workplace dispute resolution
Equipment troubleshooting
Inventory accuracy improvements
Metrics Reporting
Windows
Improving operational efficiency
Microsoft Office
Performance management
Team development
Software asset management
IT procurement
Incident management operations support
Remote access software
Customer support ticket management
Mentoring
Desktop applications
Computer networking
Collaborative technology platforms
Customer service knowledge base
Problem management
Identity and access management (IAM) solutions

Full Job Description

Great technology support should feel simple, responsive, and dependable. Sherwood Companies is seeking a Helpdesk Manager to lead frontline support and deliver a consistent technology experience across office and field operations.

This is a hands-on leadership role for someone who develops people, creates accountability, and builds a field-obsessed support culture. The Helpdesk Manager will ensure the team understands that IT exists to enable the business, keep employees productive, and remove barriers for jobsites and office teams. The role will set the standard for customer communication, ticket execution, ITSM, asset management, change control, knowledge management, and continuous improvement.

Duties/Responsibilities:

Under supervision, responsibilities will include but are not limited to the following essential functions:

Lead, coach, and develop the helpdesk team, setting clear expectations for customer service, ownership, communication, performance, accountability, and professional growth.
Build and reinforce a field-obsessed support culture, ensuring the team understands operational priorities, responds with urgency, and delivers practical solutions that keep jobsites and office teams productive.
Own daily service desk operations and standards, including workload distribution, staffing coverage, ticket intake, documentation, categorization, prioritization, aging-ticket reviews, customer communication, escalation, resolution, closure, and after-hours support.
Own Sherwood’s IT service management program, establishing practical and scalable processes, governance, roles, and platform standards across incident, request, problem, knowledge, change, asset, and configuration management for the entire IT organization.
Use service metrics, ticket trends, backlog, response and resolution times, customer surveys, and platform adoption data to identify gaps, communicate performance, and drive continuous improvement across IT.
Serve as the coordination point for complex, high-impact, and major incidents, engaging the appropriate technical teams and vendors, maintaining clear business communications, driving resolution, and facilitating root-cause reviews and corrective actions.
Develop, implement, and own Sherwood’s IT Asset Management program, including inventory accuracy, lifecycle standards, procurement records, assignment and recovery, warranties, licensing, audits, and responsible disposal.
Own and administer the IT change control process, including intake, risk and impact review, approval coordination, scheduling, communications, testing, validation, documentation, and post-change follow-through.
Oversee employee technology onboarding, offboarding, role changes, access fulfillment, equipment recovery, and related lifecycle processes in coordination with HR and IT peers.
Develop and own knowledge management, self-service, technician playbooks, standard operating procedures, and automation that reduce repeat work and enable faster, more consistent resolution.
Develop and coordinate a monthly IT Training series focused on user enablement, digital transformation, cybersecurity awareness, and practical ways employees can use technology to work more effectively.
Ensure support readiness for office openings, jobsite mobilizations, technology rollouts, application changes, and other initiatives by coordinating equipment, access, communications, training, documentation, and operational handoff.
Promote secure and supportable practices, including identity verification, least-privilege access, endpoint protection, appropriate escalation, auditability, and compliance with IT policies.

Required Skills/Abilities/Experience:

Five or more years of experience in helpdesk, service desk, desktop support, end-user computing, IT operations, or a related technology support role is preferred.
Two or more years of experience leading, supervising, mentoring, or coordinating technical support staff is preferred.
Experience supporting construction, field operations, industrial services, multi-location organizations, or other distributed environments is strongly preferred.
Bachelor's degree in Information Systems, Business, Computer Science, or a related field, or equivalent professional experience.
Strong people leadership skills, including coaching, delegation, performance management, conflict resolution, accountability, and team development.
Demonstrated ability to build a field-obsessed, customer-focused service culture and communicate effectively with technical and non-technical employees at all levels.
Working knowledge of IT service management practices, including incident, request, problem, knowledge, change, asset, and configuration management.
Experience developing service processes, managing ticket queues and escalations, analyzing metrics and surveys, and improving adoption of ITSM practices across teams.
Experience developing or managing IT Asset Management, endpoint lifecycle, onboarding, offboarding, inventory, procurement, warranty, licensing, and equipment recovery processes.
Strong troubleshooting and technical judgment across Microsoft 365, Windows endpoints, mobile devices, collaboration tools, identity and access, networking fundamentals, printers, and common business applications.
Familiarity with ITSM platforms, endpoint management tools, remote support technologies, knowledge bases, automation, reporting, and self-service capabilities.
Ability to manage competing priorities, make sound decisions during incidents, influence peers, and maintain composure in a fast-paced, service-oriented environment.
Organized, curious, approachable, and comfortable working in a lean IT environment where ownership, adaptability, collaboration, and follow-through are essential.

Physical Requirements and Work Environment:

Work is normally performed in a climate-controlled environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of a normal office environment. No environmental hazards are encountered in performance of normal job duties.

Monthly travel to Sherwood offices, jobsites, and field locations is required to support the team, strengthen business relationships, assess service needs, and ensure a consistent employee experience. Additional travel may be required based on operational or project needs. The position requires after-hours availability for escalations, major incidents, or other critical business needs. Participation in an on-call rotation may also be required.

Work normally requires finger dexterity and eye-hand coordination to operate a computer keyboard at moderate skill level. Work may require occasional pushing, pulling, or carrying 20-pound objects such as files, documents, boxes, computers, or related equipment. Work involves sitting most of the time but may involve standing and walking for brief periods.

Other duties, responsibilities, required skills/abilities, and physical requirements may be added, changed, or removed by immediate supervisor.

Experience

Preferred

5 year(s): IT Helpdesk Technician experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it manager jobs in tulsa ok

IT Helpdesk Manager

IT Administrator Supervisor

IT Support Tech Supervisor

Manager - SCADA

IT Supervisor, Corporate Applications

Information Technology - Manager IT Service Delivery 130-5010

Mgr Applications Sr

IT Asset Management & Endpoint Analyst, Principal

Senior Manager, IT Business Operations

Manager - Local Operations

IT Director, Cloud Enablement & Transformation

IT Vendor Financials & Contract Manager

Infrastructure Operations Supervisor

Assistant Manager of Clinical and Business Systems

IT Supervisor, Dev Ops

IT Director - Salesforce and Commercial Lending Systems

Director of IT PMO (m/f/d)

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