The Senior Vice President of Transformation, Data, and Performance is a forward-thinking, outcomes-oriented leader responsible for driving enterprise-wide performance improvement through the application of Lean healthcare principles. This role strengthens measurable impact across quality, operational effectiveness, client experience, and financial stewardship by embedding a culture of continuous improvement, waste reduction, and data-driven decision-making.
The Senior Vice President of Transformation, Data, and Performance serves as the enterprise owner of organizational data, analytics, and performance intelligence, ensuring that accurate, timely, and actionable data is translated into meaningful dashboards, insights, and decision support for executive leadership, operations, and the Board. This role is accountable for defining how data is used to drive improvement, accountability, and strategic execution across GRAND, while working directly for the Chief Operations Officer on the technology platforms and infrastructure that enable data access and reliability.
The SVP of Transformation, Data, and Performance will lead a high-performing team, oversee shared services functions, and fosters cross-divisional alignment to ensure consistent execution of GRAND’s mission-driven performance improvement strategy grounded in Lean methodology and operational excellence.
EDUCATION, QUALIFICATIONS, AND EXPERIENCE:
- Bachelor’s degree in a related field of study, required; Master’s degree preferred
- 5+ years of related work experience, required
- 5+ years of related leadership experience, required
- Demonstrated expertise in applying Lean principles and methodologies (e.g., value stream mapping, A3 problem-solving, Kaizen, root cause analysis) within a healthcare environment to drive measurable improvements in quality, throughput, patient/client experience, and cost performance, required
- Knowledge of Oklahoma’s behavioral health systems is preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
The Senior Vice President must demonstrate:
Operational Knowledge
- Deep knowledge of performance improvement and Lean principles within a healthcare or behavioral health setting, including process optimization, waste reduction, and sustainable workflow design.
- Strong understanding of quality, compliance, and operational excellence standards, with the ability to align improvement efforts to client outcomes, access to care, and organizational stewardship.
- Demonstrated ability to translate strategic priorities into scalable operational initiatives that strengthen service delivery, efficiency, and long-term organizational impact.
- Knowledge of evidence-informed change management frameworks and enterprise transformation practices in complex, multi-service environments.
- Deep expertise in healthcare data strategy, performance measurement, and executive dashboard design, including clinical, operational, access, workforce, quality, and financial domains.
- Demonstrated ability to define enterprise KPIs, standard metric definitions, benchmarks, targets, and scoring methodologies aligned with regulatory, accreditation, and strategic priorities.
- Advanced skill in translating complex data into clear, visually intuitive dashboards and scorecards that support rapid executive and Board-level decision-making.
- Strong understanding of data governance, data quality, metric integrity, and single-source-of-truth principles.
- Ability to partner effectively with IT and analytics teams while retaining business ownership of data meaning, use, and interpretation.
Leadership & Supervisory Skills
- Strategic mindset with the ability to articulate a clear future direction, model GRAND’s values, and thoughtfully challenge legacy practices to advance organizational growth and innovation.
- Proven leadership in guiding high-performing teams, fostering accountability, and developing leaders who are engaged in continuous improvement and mission alignment.
- Ability to lead large-scale transformation initiatives, ensuring alignment across divisions while maintaining focus on measurable outcomes and staff engagement.
- Strong commitment to cultivating a culture of ownership, accountability, and continuous learning across all levels of the organization.
Communication & Relationships
- Exceptional communication skills with the ability to clearly convey complex concepts, performance insights, and strategic priorities to executive leadership, clinical teams, and operational stakeholders.
- Highly effective at influencing and collaborating across diverse teams, building trust, gaining alignment, and driving results in a mission-driven environment.
- Skilled in fostering strong cross-functional partnerships that support integrated care, operational alignment, and organizational effectiveness.
- Ability to present timely, accurate, and actionable performance updates that support informed decision-making at the senior leadership and executive levels.
Analytical & Problem-Solving Skills
- Advanced ability to analyze, interpret, and synthesize data to identify trends, risks, and opportunities that inform strategic and operational decision-making.
- Demonstrated expertise in applying structured problem-solving methodologies (e.g., root cause analysis, A3 thinking, and value stream analysis) to improve quality, experience, and financial performance.
- Continuous improvement mindset with a proactive approach to identifying process enhancements that strengthen client outcomes, workforce engagement, and operational sustainability.
- Strong focus on results, with the ability to monitor progress, evaluate impact, and adjust strategies to ensure achievement of targeted improvement initiatives within defined timelines.
This role should have an expectation of core competencies in relation to individuals with co-occurring disorders.
JOB DUTIES AND RESPONSIBILITIES:
This position is responsible and held accountable for the following duties:
Leadership & Staff Supervision
- Provide leadership for GRAND’s Transformation Management function, establishing a clear vision and roadmap for enterprise-wide performance improvement.
- Foster and sustain a culture of continuous improvement grounded in accountability, innovation, and disciplined problem-solving.
- Lead, develop, and mentor directors and transformation staff to build internal capability in performance improvement, project management, and change leadership.
- Champion organizational change efforts by engaging leaders and frontline teams in shared ownership of improvement initiatives.
- Provide training, coaching, and technical guidance to leaders and staff to strengthen adoption of performance improvement tools, Lean principles, and evidence-informed transformation practices.
- Promote a culture of teamwork, professionalism, and adherence to GRAND’s mission and values.
Strategy, Management & Workflow Oversight
- Translate GRAND’s strategic priorities into actionable transformation initiatives that enhance client care, operational effectiveness, and long-term sustainability.
- Lead enterprise-wide process reengineering efforts, including assessment of existing workflows, identification of inefficiencies or constraints, and development of operational and technology-enabled solutions.
- Deploy embedded transformation resources to operational units as needed to support redesign, implementation, and sustainability of improvements.
- Establish and oversee standardized project management methodologies, tools, and reporting structures to ensure consistent documentation, tracking, risk assessment, and transparency across initiatives.
- Drive the integration and spread of best practices across programs and service lines, ensuring successful pilots are embedded into standard operating procedures.
- Ensure compliance with agency policies, procedures, and regulatory standards at all times.
Enterprise Data, Dashboards & Performance Reporting
- Serve as the executive owner of GRAND’s enterprise data and performance reporting strategy, ensuring alignment with organizational goals, CCBHC requirements, accreditation standards, and Board oversight needs.
- Define, standardize, and govern enterprise KPIs, dashboards, and scorecards, including metric definitions, benchmarks, thresholds, and escalation criteria.
- Ensure delivery of accurate, timely, and actionable dashboards for:
o Executive Leadership Team
o Program and operational leaders
o Board of Directors
- Lead the development of performance narratives, translating data into insight, risk identification, and recommended actions rather than passive reporting.
- Establish expectations for data reliability, consistency, and accountability, including routine validation of metrics and resolution of data discrepancies.
- Drive adoption of data-driven decision-making across all levels of the organization, embedding dashboards into operating rhythms, performance reviews, and improvement work.
- Partner with CQI, Operations, Finance, Medical, and Compliance leaders to ensure that data supports measurable improvement, not just compliance reporting.
Financial & Resource Stewardship
- Identify and evaluate opportunities to strengthen organizational value through operational optimization, strategic partnerships, and enhanced collaboration with external entities.
- Lead ongoing evaluation of initiatives to ensure improvements generate measurable clinical, operational, and financial impact.
- Align transformation initiatives with responsible resources utilization, cost efficiency, and sustainable financial performance.
- Partner with leadership teams to ensure performance improvement strategies support growth, access to care, and effective allocation of organizational resources.
Quality, Compliance & Performance Improvement
- Establish and maintain a systematic approach to identifying, prioritizing, and advancing improvement opportunities across clinical, operational, and administrative functions.
- Develop, standardize, and monitor key performance indicators (KPIs) and benchmarks to measure initiative success and overall transformation impact.
- Ensure consistent, timely reporting through executive dashboards and performance metrics to support informed decision-making and oversight.
- Conduct environmental and market scans to identify leading practices and innovative approaches that strengthen performance and client outcomes.
- Monitor and evaluate improvement outcomes to ensure sustainability and continuous refinement of processes.
- Ensure all transformation efforts align with regulatory standards, accreditation requirements, and compliance expectations within behavioral health and healthcare environments.
Other Duties
- Perform job-related travel within the county and region.
- Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.
- Regular and predictable attendance is an essential job duty.
- Perform additional duties as assigned by the COO or other members of Executive Leadership.
- Must meet “satisfactory” expectations at all job performance evaluations.
Performance Metrics
Performance will be evaluated based on:
- Successful execution of prioritized transformation and improvement initiatives within established timelines and organizational priorities.
- Demonstrated improvements in quality outcomes, including safety, compliance, client satisfaction, and access to care.
- Measurable reduction in process inefficiencies and improved operational and financial stewardship.
- Delivery of consistent, timely, and actionable performance reporting that supports executive leadership oversight and strategic decision-making.
- Increased staff engagement and sustained adoption of continuous improvement practices across programs and departments.
- Establishment and sustained use of enterprise-standard dashboards and KPIs adopted across executive leadership and operational teams.
- Demonstrated improvement in data accuracy, consistency, and timeliness across clinical, operational, quality, and financial reporting.
- Executive and Board confidence in data as a single source of truth for decision-making and oversight.
- Evidence that data and dashboards are directly driving measurable operational, clinical, access, and financial improvements.
Must perform the specific job duties as listed above to meet position expectations.
In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.
