Top 18 Service desk support Jobs in Tulsa Ok

Desktop Support
Parkside Hospital —Tulsa, OK
- Urgently hiring
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Operations Coordinator
ASSA ABLOY —Tulsa, OK
- Research
- Mid-level
- Windows
Tier 1, IT Help Desk Support
Centre Technologies —Tulsa, OK
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Technician
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Google Workspace
- Mid-level
- Windows
Epic Training Analyst - I.T. - Tulsa/Okmulgee
Muscogee Creek Nation —Tulsa, OK
- RN License
- Writing skills
- Mid-level
Epic Principal Training Analyst - I.T. - Tulsa
Muscogee Creek Nation —Tulsa, OK
- Customer service
- Mid-level
- Office
13d
Helpdesk Support Specialist II
Senior Star —Tulsa, OK
- Full-time
- Microsoft Outlook
- HIPAA
- Windows
Quick Apply
IT Support Specialist
BattleCreek Church —Broken Arrow, OK
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Generalist
BattleCreek Church —Broken Arrow, OK
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
11d
Child Nutrition Tech Repair / Support Specialist
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Mid-level
- Windows
- 3 years
Core Night Processor
RCB Bank —Claremore, OK
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- AD&D insurance
- Paid holidays
Quick Apply
13d

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Desktop Support

Parkside Hospital -
Tulsa, OK

Quick Apply

Job Details

3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Authentication
Endpoint Security
Customer communication
Computer science
Network troubleshooting
Mobile device support
ITIL Certification
Computer Science
IT user and group management
Associate's degree in computer science
Labeling
Vendor coordination
HIPAA
Employee relationship building
Operating system updates
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Corrective maintenance
Patch management
Associate's degree in information technology
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management

Full Job Description

Parkside provides professional purpose, hope, and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time.

Parkside Psychiatric Hospital & Clinic is a comprehensive mental healthcare system providing acute in-patient care, residential treatment, and outpatient therapy. With a focus on society’s most vulnerable population, Parkside provides world-class mental health services focused on youth, ages 5 to 26. For over 65 years, Parkside’s physicians, therapists, and staff have provided state of the art, patient-centered care that propel families from hopeful to hope-filled. As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time.

The Desktop Support Specialist is responsible for providing day-to-day technical support to Parkside employees and maintaining end-user technology equipment. This position installs, configures, troubleshoots, and supports desktop computers, laptops, mobile devices, printers, telephones, software applications, and related peripherals. The Desktop Support Specialist serves as a primary point of contact for Information Technology Help Desk requests and escalates issues requiring advanced technical support.

****THIS POSITION IS LOCATED ONSITE IN TULSA, OK!!****

Duties and Responsibilities:
Desktop and End User Support

Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals.
Responds to and resolves Information Technology Help Desk requests and support tickets in a timely manner.
Diagnoses and resolves hardware, software, printing, connectivity, and other end-user technology issues.
Installs, configures, upgrades, replaces, and maintains computers, operating systems, software applications, and peripherals.
Assists users with password resets, account access, multifactor authentication, email, Microsoft 365, and other technology-related issues.
Provides basic user support for Parkside's clinical, financial, administrative, payroll, and other business applications.
Troubleshoots basic wired, wireless, VPN, and remote-access connectivity issues.
Escalates complex network, server, cybersecurity, application, and infrastructure issues to appropriate IT resources or service providers.

Employee Onboarding and Offboarding

Sets up computers, telephones, monitors, peripherals, and other technology for new employees.
Assists with user account setup, password resets, and approved system access.
Provides basic technology orientation to new employees.
Collects and processes technology equipment from separating employees.
Reconfigures and prepares returned equipment for reassignment or disposal.

Equipment and Inventory

Maintains accurate inventory records for computers, monitors, mobile devices, printers, telephones, and other end-user technology equipment.
Configures and deploys new and replacement computers and equipment.
Coordinates equipment repairs, replacements, and warranty service.
Assists with receiving and tracking technology equipment.
Ensures equipment is appropriately labeled, documented, stored, and assigned.

Security and Compliance

Follows Parkside cybersecurity, privacy, and information technology policies and procedures.
Assists with endpoint security, software updates, patching, antivirus/endpoint protection, and related desktop security activities.
Assists employees with multifactor authentication, suspicious emails, password issues, and other basic security concerns.
Promptly escalates suspected cybersecurity incidents or unauthorized access.
Maintains the confidentiality and security of protected health information (PHI), employee information, and organizational data.
Complies with HIPAA requirements and Parkside privacy and information security policies.

General Responsibilities

Maintains accurate Help Desk tickets and documentation of technical issues and resolutions.
Provides professional and customer-focused technical support to employees and providers.
Communicates technical information clearly to users with varying levels of technology experience.
Assists with desktop equipment deployments, replacements, software installations, and upgrades.
Coordinates with vendors or other IT resources when necessary to resolve end-user issues.
Maintains effective working relationships with employees, providers, vendors, and leadership.
Maintains fit for duty and complies with all Parkside policies, procedures, and standards of conduct.
Participates in ongoing professional development and technology training.
Performs other duties as assigned.

Qualifications:
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Associate's degree in Information Technology, Computer Science, or related field preferred.
Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}
1-3 years of desktop support, help desk, or technical support experience.
Experience supporting Windows operating systems, Microsoft 365, and basic networking.
Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.

Benefits include:
Medical, Dental, and Vision

Generous Paid Time Off and Holidays

401K and match start immediately, and includes a generous match

Company Paid Life Insurance and Disability and more!

We are an Equal Opportunity Employer!

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Refine Your Search

service desk support jobs in tulsa ok

Desktop Support

IT Operations Coordinator

Tier 1, IT Help Desk Support

IT Technician

Epic Training Analyst - I.T. - Tulsa/Okmulgee

Epic Principal Training Analyst - I.T. - Tulsa

Helpdesk Support Specialist II

IT Support Specialist

IT Generalist

Child Nutrition Tech Repair / Support Specialist

Core Night Processor

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