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Full Time
Days
This position will have an emphasis on developing Workday training materials utilizing Word, PowerPoint and Camtasia, including screen recordings, voice-over demonstrations, instructional videos, quick reference guides, and in-person training sessions to support end-user adoption. The individual will partner with cross-functional teams to translate business processes into clear, user-friendly learning materials that promote system adoption, improve user proficiency, and reduce support requests.
Job Summary: Responsible for design, configuration, testing, validation, training and support of Workday application and/or other assigned applications.
Minimum Education: Bachelor's degree or equivalent experience.
Licensure, Registration and/or Certification: None.
Work Experience: Workday experience or training preferred.
Knowledge, Skills and Abilities: Ability to work effectively in a fast-paced environment and handle both planned and unplanned responsibilities. Ability to complete required application training. Ability to learn and effectively use new technologies. Ability to work in a team-oriented, collaborative environment. Strong attention to detail. Analytical ability to solve both business and technical problems. Excellent verbal and written communication skills to effectively interact with team members and leadership. Strong problem solving, troubleshooting and analytical skills. Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
Essential Functions and Responsibilities: Design and maintain system configuration by evaluating feasibility of modifications and enhancements and completing build necessary to support process workflows and changes to these workflows. Responsible for acquiring and maintaining in-depth knowledge of functional workflows and the application's versatility to support them. Drive the deployment of feature releases and system maintenance, ensuring functional requirements are met. Identify system optimization and enhancements and collaborate with vendors and other technology, project team, and end-user resources in order to design and implement effective solutions. Investigate issues using independent analysis and judgment to generate solution options to complex matters, including solutions that can respond to system limitations. Coordinate, prepare and execute effective communications and training to support Workday and/or other applications using appropriate methodologies, strategies, and content for end users in assigned areas. Assist in the development of educational tools relating to new applications, system updates, other organizational goals, and changes. Work collaboratively in workgroups and across interdisciplinary teams. Participate in scheduled and ad hoc training in order to improve policy and process acumen. Support health system applications and deadline driven projects providing after-hours and/or weekend coverage and support, when required. Other projects and duties as may be required by business needs. Promote the Mission, Vision, and Values of the Health System and practice a high level of customer service in all aspects of job duties.
Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.
Working Relationships: Coordinates activities of others (does not supervise). Leads others in same work performed (does not supervise). Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Information Technology Business Systems - Yale Campus
Location:
Tulsa, Oklahoma 74136
EOE Protected Veterans/Disability
