Schedule: Monday-Friday 8am-5pm.
Who we are:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
What you will be doing:
You will partner with DES Marketing and Communications to establish plans to maintain the Surplus Operations webpage as well as annual marketing promotions for online sales, printed promotional campaign materials, logos for Surplus Operations events while ensuring that designs and promotions adhere to applicable laws, rules and guidelines.
You will manage and support the customer service team in all financial transactions for all online sales, public store sales, and priority sales to include: cashiering, billing, banking transactions, etc. You will develop and implement training for the customer service and loadout team, by developing and modeling best practices while ensuring our customers receive excellent customer service. You will understand and support the online auction and public store sales, which directly promotes the program’s goal of sustainability and savings while maximizing the useful life of state assets and dollars returned to agencies. You set the overall objectives and resources available for the customer service and load-out teams and develop deadlines, projects, and ensure priorities and assignments are carried out.
Specific responsibilities include:
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Providing coverage for other supervisors as needed in the operation of warehouse work
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Assisting in development of departmental budget
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Selecting, training, and evaluating employees
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Enforcing safety rules and regulations
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Planning work, assigning tasks, maintaining efficiency of staff
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Overseeing team members that operate heavy equipment, sit down and stand up forklifts and has a general understanding of the functionalities, safety and operating procedures
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Representing the program with dignity, integrity, and a sprit of cooperation in all relationships with staff, customers, and the public
REQUIRED:
[OPTION 1]
Five years of experience providing assistance to customers regarding inquiries, complaints or problems.
[OPTION 2]
Or a combination of education and relevant experience totaling five years.
AND
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Must possess a valid driver’s license and maintain a driving record that is free of any serious traffic violations
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Ability to lift/move transfer 40lbs or more on a regular basis and 75lbs or more on occasion
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One year of supervisory experience
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One year of experience using a Point-of-Sale System (experience may be gained concurrently)
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Ability to obtain and maintain Notary Public license within 6 months of hire
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Proficient in Microsoft Office (Excel, Word and Outlook)
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Familiar with vehicles and heavy equipment
**Note: Forklift certification must be attained within the first 30 days (training and certification is available on-site)
Equity Competencies:
State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:
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Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
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Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.
Learn more about the two required statewide equity competencies on the Executive Order 24-04 Toolkit- Equity Competency Implementation FAQ.
PREFERRED:
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Experience in the retail sales market
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Excellent customer service skills and experience working and experience with people from various social and economic backgrounds
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Cashiering and balancing experience
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Experience operating a multi-line telephone
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Positive attitude and willingness to learn
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Able to work well with co-workers
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Aware of surroundings and contributes to a safe working environment
How to apply:
We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please attach the following documents to be considered for the position. Failure to do so may result in you not being considered for the position:
A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
A current resume detailing your experience and education.
A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
**Do not attach any documents that include photos or private information (social security number, year of birth, etc.)
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.
Washington Fair Chance Act
We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted.
Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.
Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide
Opportunity for All:
Washington state celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact us:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at
[email protected].
Applicants who are deaf or hard of hearing may call 7-1-1 or 1-800-833-6388 or access the Washington Relay Service.
