FITZGERALDS GROUP
JOB DESCRIPTION
DEPARTMENT: Player Development
JOB TITLE: Senior Casino Host
Guest Service
1. Providing consistently prompt, courteous service to the guest in a professional manner at all times...
2. Maintaining a safe, clean and comfortable environment at all times...
3. Presenting a neat, clean, well-groomed appearance at all times...
4. Consistently welcoming guests, thanking them for their patronage, and expressing your desire to have them return...
5. Showing special recognition of frequent guests...
6. Maintaining constant awareness of services, promotions, and events offered by Fitzgeralds Group and informs guests...
7. Informing supervisor of guest needs which may require special accommodations...
Team Work
1. Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...
2. Projecting a positive, helpful image/attitude...
3. Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...
4. Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...
5. Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...
Productivity/Profitability
1. Ensuring your work place is hazard-free...
2. Informing your supervisor of all pertinent information and reporting any irregularities to the Company...
3. Cooperating with surveillance if required...
4. Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...
5. Knowing, understanding and complying with established Company and departmental policies and procedures...
6. Relating ideas for improvements...
7. Adhering to the established work schedule...
8. Maintaining an orderly, clean, and attractive working area...
9. Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...
10. Performing other duties as requested or assigned.
B. JOB FUNCTIONS
Essential Functions
1. Ensure the confidentially of guests lists for telemarketing.
2. Ensure motivation, discipline and training are on going.
3. Work with hotel desk on casino-block rooms.
4. Handle guest requests and complaints as received. Inform manager when request or complaint is above their approval.
5. Attends all tournaments and functions to interface with VIP guests and offer assistance as needed.
6. Keeps manager informed of all activity within the department to ensure their assigned shift runs smoothly and is performing within the department and company guidelines.
7. Ensure communications are maintained at the highest level.
8. Monitor customer trends of assigned guests, as assigned to host in tracking system.
9. Increase profitability of casino revenues through established customer base, as assigned to host in ACSC system.
10. Increase casino rated play and Club Fitz membership through on-casino-floor selling of card membership.
1. Cleans/keeps office and public areas neat.
Mandatory Requirements
1. Have excellent communication and customer relations’ skills.
2. Have excellent communication with all team members.
3. Have knowledge of organizational skills to assist with events and scheduling knowledge to assist manager at peak periods.
5. Works closely with department manager on all issues.
6. Past experience in Casino Host position.
LIST THE TYPE OF EQUIPMENT OR TOOLS USED FOR THIS POSITION, AND CHECK THE FREQUENCY OF USE:
Occasionally: Occupation requires using this Equipment up to 33% of the time (0-
2.5+hrs/day)
Frequently: Occupation requires using this Equipment from 34% to 66% of the time (2.5-5.5+ hrs/day)
Constantly: Occupation requires using this Equipment from 67% to 100% of the time (5.5+ hrs/day)
Tools/Equipment
Occasionally
Frequently
Continuously
PHYSICAL ABILITIES (check appropriate boxes):
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (frequently) Occupation requires this activity from 33% -66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Reaching above shoulder level
X
Defined motions (explain): The normal daily job functions encompass a varied
combination of, but not limited to the above listed range of motions.
LIFTING / CARRYING
N
O
F
C
Defined motions (explain): The routine movement of documents, supplies and or
materials. Lifts normally from waist height down and distance of travel is less
PUSHING / PULLING
N
O
F
C
Defined motions (explain): The routine movement of documents, supplies and or
materials. Lifts normally from waist height down and distance of travel is less
REPETITIVE USE OF HANDS ( % of normal work day ):
Simple grasping
X
Frequency %
60%
Estimated weight lbs.
1 lb.
Pushing/Pulling
X
Frequency %
5%
Estimated weight lbs.
20 lbs.
equipment listed above in addition to the work processes associated with the
REPETITIVE USE OF FOOT OR FEET IN OPERATING MACHINE CONTROLS
If required describe and estimate the frequency and pressure necessary.
SENSORY REQUIREMENTS:
YES
NO
Indoor Work; Controlled Atmosphere Building or Office, hours per week
40
Outdoor Work; Seasonal Weather Conditions, hours per week
0
High Humidity
Extreme Heat
Extreme Cold
Rain
Dry Atmosphere
Airborne Dust
Ice/Snow
Wind
Mechanical
Electrical
Chemical
Explosive
Tobacco Smoke
X
Air Quality
Fumes
Smog
Loud Noise
X
Dust
Odors
X
Pollen
PROTECTIVE CLOTHING AND/OR PERSONAL PROTECTIVE EQUIPMENT REQUIRED:
