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telephone representative jobs near tupelo, ms

Admission and Discharge Specialist, Surgery Center

North Mississippi Medical Center -
Tupelo, MS

Apply Now

Job Details

Full-time
11 days ago

Benefits

403(b) matching
License reimbursement
Disability insurance
Relocation assistance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
403(b)
Referral program

Qualifications

In-person patient registration
Record keeping
Microsoft Outlook
Medical software
Phone communication
Working with pediatric populations
Patient demographics
Patient advocacy
High school diploma or GED
Math
Desktop applications
Adolescents
Customer information system software
Managing patient records
Office phone management
Customer data entry

Full Job Description

Admission and Discharge Specialist, Surgery Center

Job ID: 000GFI

Tupelo

Administrative Support - SURGERY CENTER JOINT VENTURE

Full Time - Day

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

JOB SUMMARY
The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience.
JOB FUNCTIONS
Customer Service:

Greets patients in a positive, helpful, and courteous manner.
Answers and directs calls to appropriate personnel; takes messages as needed.
Directs visitors and physician office patients to correct locations.
Assists patients with questions about Patient Portal.
Ensures waiting area and front desk are organized and presentable.
Obtains demographic and insurance information in a timely and professional manner.
Admission:
Verifies/updates personal information, demographic information, assists with appointment information upon request.
Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
Obtains and scans insurance card(s) into applicable database.
Verifies insurance eligibility/benefits information and updates in Registration systems.
Collects and witnesses required signatures on patient paperwork.
Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments.
Prints and applies armbands to patients (if applicable).
Escorts patients or arranges for transport to assigned room or service area.
Discharge:
Assists patient with scheduling/rescheduling appointments and procedures as needed/requested.
Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
Collects/posts payment on account (if necessary) and provides receipt for payments.
Reporting/Recordkeeping:
Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal).
Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner.
Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information).
Prepares and documents deposits.
Bill Edit Review:
Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.).
Resolves all billing edits.
Supplies:
Properly maintains up-to-date office supplies and stock.
Referrals:
May be asked to manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers to ensure seamless transitions in patient care.
Responsibilities may include reviewing medical records obtaining necessary medical records and scans and facilitating communications between referring and healthcare professionals.
Travel between locations may be necessary based on operational needs
Regulation:
Adheres to NMHS Policies/Procedures/Guidelines.

QUALIFICATIONS

Education
High School Diploma or GED Equivalent or equivalent. Required
Associate's Degree in Business or related field. Preferred

Licenses and Certifications

Work Experience
1-3 years

Knowledge Skills and Abilities
Strong organizational, customer service and communication (written and verbal) skills; required
Strong mathematical skills and problem solving abilities; required
Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
Strong interpersonal skills; required
Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required
Must be detail oriented
Must be able to work well within a team-oriented structure
Must serve as a patient advocate
Must efficiently and accurately register, admit, transfer patients and maintain discharges
Must maintain registration data for all patient encounters in multiple systems, charges reconciled, billing and registration edits resolved, and tasks completed in an effective and efficient manner
Must have daily interaction with patients, families, clinical staff, physicians, other support staff, visitors, and insurance companies/representatives
Must have strong written and verbal communication skills/telephone etiquette
Must be courteous and professional
Must reflect a positive, caring attitude toward clinical staff, patients, co-workers – All encounters

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing. Constantly
Walking. Frequently
Sitting. Rarely
Lifting/Carrying. Frequently 50 lbs
Pushing/Pulling. Frequently
Climbing. Occassionally
Balancing. Occassionally
Stooping/Kneeling/Bending. Frequently
Reaching/Over Head Work. Frequently
Grasping. Frequently
Speaking. Occassionally
Hearing. Constantly
Repetitive Motions. Constantly
Eye/Hand/Foot Coordinations. Frequently

Benefits A****vailable
Continuing Education
403B Retirement Plan with Employer Match Contributions
Pet, Identity Theft and Legal Services Insurance
Wellness Programs and Incentives
Referral Bonuses
Employee Assistance Program
Medical Benefits
Dental Benefits
Vision Benefits
License + Certification Reimbursement
Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
Employee Discount Program
Other:
Early Access to Earned Wages
Tuition Assistance
Relocation Assistance
Paid Time Away
Special Employee Rates at NMMC Wellness Centers

Requirements

No additional requirements from any stated in the above description.

Education

You must have the following education to apply:

You must have a High School Diploma or GED or higher

Apply Now

Refine Your Search

telephone representative jobs in tupelo, ms

Admission and Discharge Specialist, Surgery Center

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