Top 51 Computer network support Jobs in Tuscaloosa, Al

Help Desk Specialist
Federal Working Group —Tuscaloosa, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
IT TECHNICIAN
Peco Foods —Tuscaloosa, AL
- Office
- Windows
- Ability to climb stairs
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IT Support Specialist I
Alabama Credit Union —Tuscaloosa, AL
- Full-time
- Mid-level
- Windows
- 3 years
Systems Analyst I
The University of Alabama —Tuscaloosa, AL
- $53,500 - $66,900 a year
- Weekends as needed
- HIPAA
- Mid-level
- Windows
14d
Network Technician- Central Office
Alabama State Department of Education —Tuscaloosa, AL
- Mid-level
- Office
- Windows
1d
Desktop Support Technician II
DCH Health System —Tuscaloosa, AL
- Full-time
- Computer science
- Computer Science
- Construction site
High Performance Computing Network Engineer II
The University of Alabama —Tuscaloosa, AL
- $83,500 - $112,700 a year
- Full-time
- Mid-level
- Master's degree
- High school diploma or GED
Deskside Support Technician (Level 2) – Automotive Manufacturing
Focus —Vance, AL
- $23 - $28 a week
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Security Specialist
Federal Working Group —Tuscaloosa, AL
- Full-time
- Mid-level
Network Engineer
Federal Working Group —Tuscaloosa, AL
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
IT Server Administrator - Onsite
DCH Health System —Tuscaloosa, AL
- Full-time
- Office
- Windows
- High school diploma or GED
Systems Engineer
Alabama Credit Union —Tuscaloosa, AL
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Windows
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Tuscaloosa, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Tuscaloosa, AL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Senior Network Engineer - CONUS
Computer World Services —United States
- Full-time
- Hybrid work
- Windows
- Bachelor's degree
- Mentoring
VP / Lead Network Security Infrastructure
Holt Executive —United States
- Computer science
- Computer Science
- System design
Quick Apply

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Associate degree, technical diploma, certification, or coursework in information technology or a related field. Some assignments may require overnight travel.
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Provides technical evaluation and analysis in a specific Security area. In lieu of a degree, a comparable combination of education, job specific certification(s…
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Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
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computer network support jobs near tuscaloosa, al

Help Desk Specialist

Federal Working Group -
Tuscaloosa, AL

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Job Details

Full-time

Qualifications

ITIL Foundation
Computer science
Network troubleshooting
ITIL Certification
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Linux support
Phone communication
Technical documentation
In-person customer service
Mid-level
Windows
Incident Escalation
Bachelor's degree
Continuous improvement
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Desktop applications
macOS
Productivity software
Technical support via email
Bachelor's degree in computer science
Escalation handling
Communication skills
Technical Proficiency
CompTIA A+
Ticketing system technical support

Full Job Description

We are looking for a dedicated and skilled Help Desk Specialist to join our IT support team. The ideal candidate will be responsible for providing first-level technical support to end-users across various communication channels, including in-person, phone, email, and remote assistance. The role requires proficiency in troubleshooting hardware, software, and network issues, along with excellent communication and customer service skills. If you have a passion for technology and helping others, we encourage you to apply.

Key Responsibilities:

Technical Support:
- Provide first-level technical support to end-users in person, via phone, email, or remote assistance.
- Assist with issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve common operating system issues on Windows, Linux, and MacOS.
Communication and Customer Service:
- Maintain effective communication with end-users, ensuring they are informed of ticket statuses and resolutions.
- Deliver exceptional customer service, addressing user concerns and providing solutions in a professional manner.
- Provide regular updates on ticket statuses and escalate complex issues to higher-level IT teams when necessary.
Documentation:
- Ensure clear and concise documentation of troubleshooting steps, issue resolutions, and user interactions.
- Maintain detailed records of support requests and resolutions in the ticketing system.
Collaboration:
- Collaborate with other IT teams to resolve complex issues and implement solutions.
- Participate in team meetings and contribute to continuous improvement initiatives.
Software and Systems Familiarity:
- Stay up-to-date with common productivity software and operating systems (Windows, Linux, MacOS).
- Provide guidance and support on the use of standard office applications and software tools.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Familiarity with common operating systems (Windows, Linux, MacOS) and productivity software.
Proficiency in troubleshooting hardware, software, and network issues.
Excellent communication and customer service skills.
Experience with ticketing systems and support tools.
Preferred relevant IT certifications such as CompTIA A+ or ITIL Foundation.

Preferred Skills:

Experience with remote support tools and techniques.
Knowledge of network fundamentals and common network issues.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

About:

Federal Working Group is a Northern Virginia-based small business committed to delivering value through trust and loyalty of our customers, retaining highly skilled and experienced professionals, practical application of structured management frameworks, and implementing current best practices.

Federal Working Group’s core competencies are Agile IT Programs, Project Management Services, Enterprise Portfolio Management & Governance Services, Infrastructure Strategy & Data Center Supports, and IT Security, Strategy & Operations.

Federal Working Group was established in 2004 as a competitive and high-performing company. The organization over the year has successfully grown from 4 employees to over 100. In addition, to being recognized as an outstanding solutions provider, Federal Working Group also has a proven track record to exceed customers’ expectations.

Federal Working Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Requirements

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Refine Your Search

computer network support jobs in tuscaloosa, al

Help Desk Specialist

IT TECHNICIAN

IT Support Specialist I

Systems Analyst I

Network Technician- Central Office

Desktop Support Technician II

High Performance Computing Network Engineer II

Deskside Support Technician (Level 2) – Automotive Manufacturing

IT Security Specialist

Network Engineer

IT Server Administrator - Onsite

Systems Engineer

Now Hiring IT and Telecom Field Technicians

Seasonal, Operations Technical Specialist (Part Time)

Senior Network Engineer - CONUS

VP / Lead Network Security Infrastructure

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