Top 19 Front desk manager Jobs in Tuscaloosa, Al

Guest Service Supervisor
Holiday Inn Express & Suites Tuscaloosa East —Tuscaloosa, AL
- $16.00 - $18.50 an hour
- Weekends as needed
- Inventory management
- Computer literacy
- English
- Paid time off
- Employee assistance program
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Front Desk/Guest Services Manager
Hair Etc. Salon and Spa —Tuscaloosa, AL
- $13 - $17 an hour
- Full-time
- In person
- Team management
- In-person
- Entry level
- Employee discount
- Professional development assistance
Quick Apply
1d
Front Desk Marriott
CUSA, LLC —Tuscaloosa, AL
- $15 - $17 an hour
- Full-time
- Mid-level
- Hotel
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Guest Service Representative
VISTA HOST INC —Tuscaloosa, AL
- From $14 an hour
- Part-time
- English
- Hotel
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
14d
Front Desk Agent
Baymont Inn & Suites —Tuscaloosa, AL
- $11 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
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Hotel General Manager - Marriott
CUSA, LLC —Tuscaloosa, AL
- $55,000 - $65,000 a year
- Full-time
- Sales
- Hotel
- Front desk
- Cell phone reimbursement
Quick Apply
Guest Service Supervisor
CAMBRIDGE HOSPITALITY LLC —Cottondale, AL
- Weekends as needed
- Inventory management
- Computer literacy
- English
Quick Apply
Hotel General Manager
Mansa Hospitality —Northport, AL
- $57,000 - $65,000 a year
- Full-time
- Supervising experience
- In-person
- Senior level
- Dental insurance
- Paid time off
Quick Apply
9d
Member Services Representative Afternoon
Planet Fitness - South Alabama Group —Tuscaloosa, AL
- $10 an hour
- Full-time
- Computer literacy
- Sanitation
- High school diploma or GED
- Employee discount
- Opportunities for advancement
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Member Services Representative Morning
Planet Fitness - South Alabama Group —Tuscaloosa, AL
- $10 an hour
- Full-time
- Sanitation
- High school diploma or GED
- Ability to lift 50 pounds
- Employee discount
- Opportunities for advancement
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Guest Service Representative
Holiday Inn Express & Suites Tuscaloosa East —Tuscaloosa, AL
- $12.00 - $14.50 an hour
- Part-time
- Background check
- Sanitation
- No high school diploma
- COVID-19 protective measures
- Paid time off
Quick Apply
13d
Night Auditor
VISTA HOST INC —Tuscaloosa, AL
- From $14 an hour
- Part-time
- English
- Hotel
- Ability to stand for extended periods
- Paid holidays
- Disability insurance
Quick Apply
14d
Sales Associate
Orangetheory - Franchise #0301 —Tuscaloosa, AL
- $10 an hour
- Full-time
- Communication skills
- Marketing
- Entry level
Quick Apply
Reservations Group Coordinator
The Christie Lodge —United States
- $25.00 - $30.63 an hour
- Full-time
- Inventory management
- Writing skills
- Mid-level
- Free parking
- Health savings account
2d

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Guest Service Supervisor

Holiday Inn Express & Suites Tuscaloosa East
Tuscaloosa, AL

Quick Apply

Job Details

Full-time
$16.00 - $18.50 an hour

Benefits

Paid time off
Employee assistance program
Employee discount
Flexible schedule
Referral program

Qualifications

Computer operation
Managing teams in a customer support role
Copy machines
English
Managing hospitality teams
High school diploma or GED
Property management systems (PMS)
Leading team collaboration initiatives
Computer skills
Task assignment
Delegation

Full Job Description

Job Title: Guest Services Supervisor

Non-Exempt / Full Time

Department: Guest Services

Scope of Responsibility: Supervise Guest Services team members to ensure all necessary tasks are completed in an efficient and authentic manner.
Employee Manual: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time or without notice.

Our Way

All Wilson Hospitality representatives are responsible for taking care of people – first. People come before processes. We have the highest professional standards during all communications with our guests.
Our mission is clear and elegant and serves as the focal point for all we do – providing for comprehensive excellence in all facets of professional property management. As a service organization, we take care of people.
Our Core Values define “what we stand for” and “what we won’t stand for.” They include Kindness, Excellent Attitude, Focus, Clean-Clean, and Efficiency.

Essential Tasks:

Be responsible for team member call outs/no shows, and cover shifts as needed.
Be available for phone calls and other means of communication at all times.
Be proficient in and available to work all three shifts.
Help in the training process of new hires.
Supervise all Guest Services activities. Offer continual coaching and training to Guest Services team members and be able to lend support during busy times.
Greet guests with an excellent attitude upon their entering and exiting the hotel.
Answer telephone calls pleasantly and with the correct phrasing. When possible, answer each call within three rings.
Be proficient checking in and checking out guests by following all established policies and procedures.
Review arriving reservations for the day, at the start of the shift, checking for third party reservations, special requests, VIP names, etc., making corrections as needed.
Audit all in house guest folios for receipt balances. Take the necessary steps to collect payment from guests for the balance on their account.
Be proficient at using the Quore database for communication among all departments. Encourage continual usage of the platform and coach team members on using the system on a daily basis.
Audit all cash counts in the Log Book within Quore. Make note of any inconsistencies. Follow up when need be.
Handle guest complaints efficiently and courteously, taking immediate action to correct the problem. If the problem cannot be corrected with the resources at hand, notify the Guest Services Manager for additional support. Always be sure to log the complaint into Quore, closing out the complaint immediately.
Be knowledgeable of, and prepared for, scheduled groups and meetings. Take the time to read over their information and assure that everything is in place for their arrival.
E-mail a daily report to the Guest Services Manager recapping the shift including any issues, compliments, needs, etc.
Set up and prepare any game day activities subject to the hotel.
Keep inventory of service recovery items, office supplies, As If By Magic and treat shop amenities informing the Guest Services Manager when items are low in stock.
Work in housekeeping one day a month to maintain the ability to aid in guest’s housekeeping needs during the later shifts.

Reports to: Guest Services Manager

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties

Job Specifications:

Employees must meet these minimum requirements:

Educational Skills: Type of Education: H.S. Diploma

Level of Education: 12

Job Experience: Apprenticeship Program: None

Level of Experience: Some customer service

Communication Skills: Speak English

Read English

Write English

Business Mechanical Skills: Calculator

Computer Literate

Copier

Licenses/Certifications: None

Physical Activities and Requirements:

Normal Work Position: Standing and walking 100% of the time

Bending Lifting

Minimum Weight Employees must be able to lift: 50 lbs

Working Conditions: Work alone and with others

Responsibilities: Care of Equipment: Occasionally

Safety of Others: Occasionally

Guest Contact: Frequent

Confidential Data: Frequent

Decision Making: Occasionally

Acts in Supervisory Capacity: Always

Sensory Requirements: Sight: Partial

Hearing: Full

Qualifications for Guest Service Supervisor:

Education & Experience

High school diploma or equivalent (Associate or Bachelor's degree in Hospitality Management is a plus)
2–4 years of experience in front desk or guest services roles
1+ years of supervisory or team leadership experience in a hospitality setting

Skills & Competencies

Strong communication and interpersonal skills
Proficiency with hotel property management systems (PMS) such as Opera, OnQ, or Cloudbeds
Ability to handle guest complaints and resolve issues diplomatically

Leadership & Teamwork

Proven ability to train, coach, and motivate team members
Experience in delegating tasks and managing shift operations
Ability to foster a positive and professional work environment

Availability & Flexibility

Willingness to work evenings, weekends, and holidays
Ability to stand for extended periods and perform light physical tasks
Organizational and multitasking skills, especially during high occupancy
Basic financial and reporting skills (e.g., shift audits, cash handling)

Job Type: Full-time

Pay: $16.00 - $18.50 per hour

Benefits:

Employee assistance program
Employee discount
Flexible schedule
Paid time off
Referral program

Work Location: In person

Quick Apply

Refine Your Search

front desk manager jobs in tuscaloosa, al

Guest Service Supervisor

Front Desk/Guest Services Manager

Front Desk Marriott

Guest Service Representative

Front Desk Agent

Hotel General Manager - Marriott

Guest Service Supervisor

Hotel General Manager

Member Services Representative Afternoon

Member Services Representative Morning

Guest Service Representative

Night Auditor

Sales Associate

Reservations Group Coordinator

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