Top 5 Customer service manager Jobs in Tuscaloosa Al

Commercial Lines Client Service Manager
Higginbotham —Tuscaloosa, AL
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
5d
Lead Customer Service Representative
Circle K —Northport, AL
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
14d

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Commercial Lines Client Service Manager
Higginbotham —Tuscaloosa, AL
Active Property and Casualty license required (company will help candidate obtain licensure if needed). Repeated use of hearing and speech to communicate on…
5d
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Commercial Lines Client Service Manager

Higginbotham -
Tuscaloosa, AL

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Job Details

5 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Prescription drug insurance

Qualifications

Property & Casualty License

Full Job Description

Position Summary: The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations.

Supervisory Responsibilities: None

Essential Tasks:

Prepare endorsement requests to send to insurance carriers
Follow-up on receipt of endorsements to existing policies
Processing endorsements, including invoicing and delivery to client
Processing of audits, including verification of rates, exposures, and prior premiums
Handling/processing of cancellations and billing issues
Communication with staff and clients as needed to gather needed information for changes to policies
Knowledge of and adherence to, agency procedures
Provide technical support to Marketing Executives and Producers as needed
Establish and maintain relationships with both internal and external clients

Core Competencies:

Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Location:

In office position located in our Tuscaloosa, AL office.
Hybrid work schedule for qualified candidates (must live a commutable distance from the office).

Experience and Education:

2 years of experience in property and casualty servicing preferred

Licensing and Credentials:

Active Property and Casualty license required (company will help candidate obtain licensure if needed)

Systems:

Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Physical Requirements:

Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation:

Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
Employee Wellness Program
Company paid holidays, plus PTO

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

Applications will be accepted until the position is filled

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer service manager jobs in tuscaloosa al

Commercial Lines Client Service Manager

Lead Customer Service Representative

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