Top 27 Call center manager Jobs in Tustin, Ca

Business Intelligence Manager 1 - Radiology Call Center - FT - Day
University of California, Irvine —Orange, CA
- $119,400 - $230,800 a year
- Full-time
- Background check
- Microsoft Excel
- English
- Health insurance
- Retirement plan
10d
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Call Center Manager (Healthcare)
Infusion4Health Inc —Brea, CA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Manager, Patient Service Center
AltaMed Health Services Corporation —Commerce, CA
- $83,478.29 - $104,347.86 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- 403(b) matching
- Paid holidays
4d
Supervisor Contact Center
Southland Credit Union —Downey, CA
- $34 - $43 an hour
- Mid-level
- 3 years
- High school diploma or GED
Contact Center Manager, Pharmacy - Hybrid - You must live in Orange County
Alignment Healthcare USA, LLC —Orange, CA
- $58,531 - $87,797 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- High school diploma or GED
Quick Apply
1d
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
Quick Apply
11d
Customer Care Workforce Manager
Super Care, LLC —City of Industry, CA
- $68,680 - $113,568 a year
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
5d
Manager, Client Services
OPTIMA FINANCIAL GROUP LLC —Santa Ana, CA
- $70,000 - $80,000 a year
- Full-time
- Analysis skills
- Senior level
- Leadership
Quick Apply
Operations - Call Center Manager
Unicare Community Health Center —Ontario, CA
- $28 - $30 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
2d
Sales Manager / Trainer / Call Center - Inside Sales
Republic Tax —Laguna Hills, CA
- $60,000 - $100,000 a year
- Full-time
- English
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
AVP, HOA Relationship Manager - Call Center
Banc of California —Brea, CA
- Computer literacy
- Mid-level
- Microsoft Office
- Paid parental leave
- Health savings account
Customer Care Training Manager
Super Care, LLC —City of Industry, CA
- $69,680 - $113,568 a year
- Full-time
- Background check
- Google Workspace
- 3 years
- Paid training
- Dental insurance
Quick Apply
5d
Call Center Supervisor
Family Health Care Centers of Greater Los Angeles, Inc. —Bell Gardens, CA
- $59,384 - $65,177 a year
- Full-time
- Spanish
- Microsoft Excel
- HIPAA
- AD&D insurance
- Disability insurance
MANAGER - GAS SERVICES
City of Long Beach, CA —Long Beach, CA
- $128,534.60 - $178,517.50 a year
- Online Application
- Background check
- Residential
- Driver's License
- Paid parental leave
- Disability insurance
10d
Contact Center Operations and Transformation Functional Manager
Deloitte —Costa Mesa, CA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Experience & Service Transformation Advisory Manager
Accenture —Irvine, CA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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Fire Project Manager
Confidential —Huntington Beach, CA
Valid driver's license with a clean driving record. Our Fire Project Managers spend most of their time in the field leading projects, solving problems,…
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Business Intelligence Manager 1 - Radiology Call Center - FT - Day

University of California, Irvine -
Orange, CA

Apply Now

Job Details

Full-time
$119,400 - $230,800 a year
10 days ago

Benefits

Health insurance
Retirement plan

Qualifications

Stakeholder engagement
Microsoft Excel
Business intelligence
Team supervision
Radiology
Performance Reporting
Employee relationship building
English
Data summary reports
Change management
Cost analysis
Task prioritization
Cost accounting
Financial data management
Healthcare team management
Budget management in healthcare
Productivity software
Data visualization
Medical imaging
Microsoft Project
Data visualization projects
Data analysis software

Full Job Description

Overview:

UCI Health is one of California’s largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health — Orange, UCI Health — Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Responsibilities: Position Summary:

The incumbent is responsible for oversight of Radiology systems (PACS, STAT RAD, EPIC, MYCHART Scheduling), the radiology call center and all front office functions for imaging, reading clerks, patient navigation, and clinical software operations. Responsible for all aspects of planning, organization, and coordinating all Radiology Department activities to meet needs of effective quality access and scheduling of radiology exams through the collection, organization, and presentation of departmental metrics. Assists Sr. Director in strategic and financial planning to ensure state of the art technology; create and develop a robust data reporting system for all Imaging as well as mentor analysts in the department, develops standards and testing procedures that meet the needs of patients and physicians; oversees quality services including data collection and data distribution to leadership team and performance improvement in all areas of responsibility; and evaluates and implements processes to maximize utilization of resources with attention to controlling costs and maintaining compliance with regulatory agencies. Partners with the Biomedical Department and Procurement Department; and is responsible for capital planning for imaging equipment management, with Sr. Director oversight. Continuously collaborates with the various modalities within Radiology to ensure overall operations exceed expectations. Identifies and sets unit performance goals and intervenes as necessary to ensure performance targets are met at optimum efficiency levels. Responsible for reporting and data analytics for all medical imagining in the Health System. The Manager will plan and manage unit budgets and will implement strategies for improvement of resource utilization. The Manager is responsible for ensuring the staff on the unit are well-trained and motivated, and is accountable for recruitment and retention efforts, hiring, coaching, training, counseling, performance evaluations, competency assessments, work standards, discipline to include separations.

Qualifications: Required Qualifications:

Strong interpersonal, verbal and written communication skills to clearly and effectively interact with a diverse group of individuals to secure and/or provide information to clarify situations, resolve problems, and negotiate services and/or agreements

Must possess working knowledge of budget, billing, and basic cost accounting function, and Human Resource issues, principles, and concepts

Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties

Must demonstrate customer service skills appropriate to the job

Must be familiar with all technical aspects of Radiological Sciences (Diagnostic, CT, Nuclear Med., Ultrasound, Mammography, MRI, Vascular and Interventional Procedures)

Must be excellent in Excel

Minimum 1 year's experience in supervision/management

Extensive analytical / problem-solving skills

Experience developing and generating management or summary reports using relevant data, analysis, and data visualization techniques

Experience composing analysis/reports, correspondence and summaries in a comprehensive organized format

Experience analyzing complex information in an objective manner and derives logical conclusions to provide a sound basis for establishing priorities and selecting appropriate courses of action

Excellent written and verbal communication skills in English

Comprehensive project management skills

Bachelor’s degree or equivalent combination of education and management experience

Advanced knowledge of computer applications. Advanced knowledge of Word, Excel, Project, PowerPoint, and other tools in the Microsoft Office

Ability to establish and maintain effective working relationships with patients, families, as well as internal and external stakeholders at all level across the health system

Ability to develop a work pace appropriate to the workload

Ability to apply sound judgment in ambiguous situations and effectively manage change

Preferred Qualifications:

MBA, MHA, or MHSA or equivalent combination of education and management experience

Lean Six Sigma Training

Lean Six Sigma Black Belt or other process improvement certification

Experience working in a UC and/or union environment

Certification as a Project Management Professional (PMP)

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

Background Check and Live Scan
Employment Misconduct*
Legal Right to Work in the United States
Vaccination Policies
Smoking and Tobacco Policy
Drug Free Environment

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

Apply Now

Refine Your Search

call center manager jobs in tustin, ca

Business Intelligence Manager 1 - Radiology Call Center - FT - Day

Hybrid Customer Service Supervisor, CMS

Call Center Manager (Healthcare)

Call Center Manager

Manager, Patient Service Center

Supervisor Contact Center

Contact Center Manager, Pharmacy - Hybrid - You must live in Orange County

Call Center Manager

Call Center Director

Customer Care Workforce Manager

Manager, Client Services

Operations - Call Center Manager

Sales Manager / Trainer / Call Center - Inside Sales

AVP, HOA Relationship Manager - Call Center

Customer Care Training Manager

Call Center Supervisor

MANAGER - GAS SERVICES

Contact Center Operations and Transformation Functional Manager

Customer Experience & Service Transformation Advisory Manager

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