Top 92 Guest service agent Jobs in Tustin Ca

Front Desk Agent
JW Marriott Anaheim —Anaheim, CA
- $28.15 an hour
- Full-time
- Math
- Fair chance
- Ability to stand for extended periods
- Free parking
- Disability insurance
Quick Apply
9d
Front Desk Supervisor
Lodging Dynamics —Anaheim, CA
- From $23 an hour
- Full-time
- Microsoft Outlook
- Basic math
- English
Quick Apply
9d
Night Auditor
Hampton Inn & Suites Mission Viejo, CA —Mission Viejo, CA
- $19 - $21 an hour
- Part-time
- Hospitality
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Irvine, CA
- $22.75 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
9d
Front Desk Agent
Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel —Costa Mesa, CA
- $20.50 - $21.30 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
11d
Part-Time Front Desk Agent at Hyatt Place
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $20 - $21 an hour
- Part-time
- 18 years or older
- Hotel
- Ability to lift 50 pounds
Quick Apply
7d
Part Time Front Desk Agent
Marriott Costa Mesa —Costa Mesa, CA
- $26.25 an hour
- Part-time
- Math
- Fair chance
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Task Force Front Desk Agent/Night Auditor
Ayres Hotels of Southern California —Orange, CA
- From $23 an hour
- Overnight shift
- Background check
- Hotel
- Travel
- Travel reimbursement
- Mileage reimbursement
Quick Apply
1d
Front Desk Agent at Hampton Inn & Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $20 an hour
- Part-time
- 18 years or older
- Microsoft Outlook
- Hotel
Quick Apply
2d
Front Desk Agent - Full Time
S3 Hotel Group —Irvine, CA
- $20 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn Irvine —Irvine, CA
- $19 - $20 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $26.78 an hour
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Front Desk Agent 20.75
Lodging Dynamics —Anaheim, CA
- From $20.75 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Wellness program
- Health insurance
Quick Apply
Fairfield Inn & Suites Anaheim Hills - Front Desk Agent
Aimbridge Hospitality —Anaheim, CA
- $18.00 - $19.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
7d
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites Orange County Airport
J&P Hospitality Management, LLC —Santa Ana, CA
- $18 - $21 an hour
- Part-time
- 18 years or older
- Spanish
- Ability to walk for extended periods
Quick Apply
Front Desk Supervisor
Marriott Costa Mesa —Costa Mesa, CA
- $28.25 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Marriott Fullerton at California State University - Front Desk Agent
Aimbridge Hospitality —Fullerton, CA
- $19 - $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
Marriott's Newport Coast Villas —Newport Coast, CA
- $27.10 an hour
- Part-time
- Ability to walk for extended periods
- Pass drug screening
- Driver's License
- Free parking
- Commuter assistance
Guest Service Agent
Stonebridge —Garden Grove, CA
- $18 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
2d
Guest Service Agent
Homewood Suites Long Beach Airport —Long Beach, CA
- From $26.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
7d

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guest service agent jobs near tustin ca

Front Desk Agent

JW Marriott Anaheim -
Anaheim, CA

Quick Apply

Job Details

Full-time
$28.15 an hour
9 days ago

Benefits

Free parking
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Employee relationship building

Full Job Description

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland® Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $28.15 - $28.15 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

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Refine Your Search

guest service agent jobs in tustin ca

Front Desk Agent

Front Desk Supervisor

Night Auditor

Front Desk Agent

Front Desk Agent

Part-Time Front Desk Agent at Hyatt Place

Part Time Front Desk Agent

Task Force Front Desk Agent/Night Auditor

Front Desk Agent at Hampton Inn & Suites

Front Desk Agent - Full Time

Front Desk Agent

Front Desk Agent

Front Desk Agent 20.75

Fairfield Inn & Suites Anaheim Hills - Front Desk Agent

Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites Orange County Airport

Front Desk Supervisor

Marriott Fullerton at California State University - Front Desk Agent

Front Desk Agent

Guest Service Agent

Guest Service Agent

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