Front Desk Receptionist
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Front Desk Receptionist

Diversion Hub -
Oklahoma City, OK

Quick Apply

Job Details

Full-time
$44,000 - $46,000 a year

Qualifications

Computer operation
Writing skills
Trauma-sensitive environment
Employee relationship building
English
Windows
High school diploma or GED
Driver's License
Desktop applications
Productivity software
Grammar Experience

Full Job Description

POSITION OVERVIEW

Applications submitted without a cover letter will not be considered.

Under the direct supervision of the Operations Supervisor, the Front Desk Receptionist serves as the first point of contact for clients and visitors at Diversion Hub, a fast-paced, high-traffic agency serving more than 1,000 individuals each week who are involved in the Oklahoma County justice system. This position plays a vital role in ensuring a welcoming, organized, and trauma-informed environment amid a busy setting.

The Front Desk Receptionist is responsible for coordinating client check-ins, managing a high volume of phone calls and walk-ins, and supporting both Operations and Program staff to keep daily activities running smoothly. This role requires exceptional communication skills, professionalism under pressure, and the ability to multitask while maintaining empathy and respect for every individual served.

PRIMARY RESPONSIBILITIES

In this vital role, the Front Desk Receptionist will be the first point of contact for clients and guests. They will be responsible for:

Escorting visitors to the designated meeting location as required.
Assist client sign-in process and other client needs, such as providing coffee and/or clothing items as requested.
Assist front desk staff with clerical tasks, including data entry, scheduling, and document management.
Answering the main telephone line and directing the call to the appropriate staff member.
Entering data into Salesforce and working closely with the Justice Navigation & Case Management team during the intake process, answering questions and addressing concerns, as appropriate.
Cultivating a hospitality-based culture in the organization.
Monitoring security cameras, as needed.
Maintaining the interior offices and exterior building and adjacent spaces, removing trash, debris, clutter, etc.
Assist program staff with various operational needs, such as setting up for events, organizing materials, and handling logistics.
Inventory of office supplies and other needed items.
Always adhering to the agency code of ethics and professional standards including maintaining strict client confidentiality.
Any other duties within the scope, spirit, and purpose of the job.

SKILLS

Individual must possess the knowledge and the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Proficiency in Microsoft Windows and Microsoft Office applications.
Proven ability to effectively manage multiple priorities and meet deadlines.
Ability to work with difficult clients.
Ability to adapt to varied roles and job responsibilities and problem-solving skills.
Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment.
Excellent written and verbal communications skills with a demonstrated ability to make difficult concepts easy to understand.
Friendliness and flexibility to adapt to changing needs and priorities are essential.
Positive attitude, excellent interpersonal skills and the ability to cultivate and maintain effective working relationships with staff, external constituents, volunteers, community partners and general public.
Thrive in a fast-paced and dynamic work environment.

EDUCATION AND EXPERIENCE

At a minimum, the Front Desk Receptionist must possess high school equivalency. Prior experience with office/general administration is preferred.

ADDITIONAL JOB REQUIREMENTS

Clearance of background check.
Must have own transportation. Valid driver’s license and insurable motor-vehicle record in accordance with state law and agency requirements.

QUALIFICATIONS OF THE IDEAL CANDIDATE

Be able to interact with individuals of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
Possess maturity and judgment consistent with the high level of responsibility.
Demonstrate flexibility in position requirements.
A proven track record for building and maintaining effective collaborations.
Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
A hard working, positive, mission-driven and extroverted work style.
A welcome attitude to constructive feedback of their work.
Analytical skills, quantitative and qualitative.
Fluency in Spanish is preferred but not required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have excellent command of English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations.

WORK ENVIRONMENT

Diversion Hub serves individuals who may be experiencing mental health challenges, substance use disorders, or other complex barriers. All staff must be comfortable working in a trauma-informed environment and demonstrate empathy, professionalism, and sound judgment when interacting with this population. The safety of our staff and clients is our top priority, and we maintain comprehensive safety protocols, staff training, and facility procedures to prevent and respond to any potential altercations.

EQUAL OPPORTUNITY PROVIDER

The Diversion Hub has a policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.

Quick Apply

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