Job Title: Ticket Checker
Department: Lift Operations
Reports To: Lift Operations Supervisor
Prepared By: Sierra-at-Tahoe
Prepared Date: 7/2023
FLSA Status: Non-Exempt
Pay Status: Hourly
YR Status: Seasonal (Full-time or Part-time)
Benefit Status: None
Pay Rate: Staring at $18/hr
Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you’ll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you’re looking for a full career switch or an exciting weekend roll centrally stationed in the beautiful Sierra Nevada, you just found it.
NOTE: This job description shall not be construed as a contract for employment. Sierra-at-Tahoe is an at-will employer.
Summary
Greet and assist guests at ski lift access points, outdoors on snow. Check legitimacy of guest’s tickets through RFID access gates, assist guests through the line/queue pre-boarding of lift, and assist lift operators with lift access maintenance. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Greets guests at lift access points and initiates the conversation, answering questions that guests may have pertaining to the services of the mountain and local area.
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Check legitimacy of guest’s ticket by means of RFID access gates.
- Understand and recognize the many types of products that can be scanned at the RFID lift access points.
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Maintain and control a convenient flow of movement for our guest in line/queue.
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Assemble/Disassemble lift mazes, RFID access gates, trash reciprocals and appropriate signage at the top/bottom of each lift terminal.
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Resolve face-to-face guest discrepancies.
- Directs guests to the appropriate areas including, but not limited to, ticket windows, restaurants, rentals, restrooms, phone, water fountain, etc.
- Provides awareness to guests about the responsibility code.
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Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees;
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Participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
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Meet guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor.
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Flexible working hours.
Responsibilities to Safety
- Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times.
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Report any potentially harmful equipment or situations to the immediate supervisor without delay.
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Report safety-related accidents and incidents at once to immediate supervisor.
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Follow all company and department safety policies and procedures.
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Operate equipment in a safe manner that will not lead to injury of yourself or others.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (G.E.D.) not required but desired; Experience with guest/customer/public interaction not required but desired. Experience and comfortableness with electronic devices. Experience with skiing or snowboarding not required but desired.
Language Skills
Confident verbal skills. Ability to converse comfortably and clearly with many different types of people, and deal with guests in a courteous and efficient manner. Ability to read and comprehend simple instructions. Ability to effectively present information in one-on-one and also large group situations to customers, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions, which can mean exposure to extreme cold. And working inside, while performing job duties, conditions can be wet or humid and carry the risk of electrical shock. The noise level in the work place is usually moderate.
