Top 1 Computer network support specialists Jobs in Twin Falls, Id

IT SUPPORT SPECIALIST
True West Beef LLC —Jerome, ID
- On call
- Mid-level
- Windows
- Analysis skills
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IT SUPPORT SPECIALIST
True West Beef LLC —Jerome, ID
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware,…
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IT SUPPORT SPECIALIST

True West Beef LLC -
Jerome, ID

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Job Details

Qualifications

Desktop computer repair
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)

Full Job Description

This is an on-site position.

As an IT Support Specialist, you will be the face of True West Beef when it comes to supporting employees and the internal technologies they leverage daily. You will work with the plant IT team to ensure that employees have a seamless technology experience at work. If you enjoy helping people with technical issues, this is the career for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Log and track calls using CA service desk and maintain historical records and related problem documentation
Develop reports using standard reporting tools
Assist in testing and documenting new applications developed in-house
Assist IT staff in developing and delivering various end-user training programs
Provide assistance in maintaining accurate user and technical documentation for support systems
Setup and configure desktop PC’s, printers and RF scanners
Provide on-site maintenance for desktop PC’s printers, and RF scanners
Participate as a member of 24×7 on-call support staff
Maintain a positive attendance record by demonstrating consistent and punctual attendance on a regular basis
Perform other related duties as assigned

QUALIFICATIONS:

Ability to prioritize and work independently
Must possess basic hardware and software troubleshooting skills
Ability to read and interpret technical documents related to IT technology
Must possess the ability to respond effectively to non-technical users and communicate with technology staff members
Must possess strong organizational skills with attention to detail
Must possess the ability to handle multiple demands and priorities
Must be able to communicate clearly and effectively on all user levels
Must possess a positive attitude and have a desire for continued learning

EXPERIENCE & EDUCATION:

Minimum of four (4) years of relevant experience required
Associates Degree in an IT program preferred, or equivalent experience
Experience with physical, network and software security
Experience with maintaining routing networks, VLANs, and ACLs.
OLAN experience preferred
Administering diverse operating systems like Windows and Linux
Experience with workflow analysis and improvement

Come MEAT Us!

We grew up here. We are family-owned and call Idaho home. Join our team at our brand new, state-of-the-art beef processing plant in Jerome, ID. We produce world-renowned Snake River Farms and Double R Ranch beef, which are coveted by top chefs around the globe …. and which you will have discounted access to, becoming the hero of your backyard BBQ’s.

From ranch to table, we are involved in every step of the beef lifecycle and are committed to producing the finest beef available. We are more than just a place to work, we are a family! With ample growth opportunity, competitive benefits, and a strong family culture, we’re here to welcome you home!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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IT SUPPORT SPECIALIST

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