Top 15 Call center representative Jobs in Twin Falls Id

Inbound Call Center Agent
AnswerNet —Twin Falls, ID
- $16 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- Criminal background check
- Paid training
Quick Apply
Call Center Agent
Kickback Points, L.L.C. dba Ignite Retail Technology —Twin Falls, ID
- From $16.50 an hour
- 8 hour shift
- High school diploma or GED
- 21 years or older
- In-person
- Wellness program
- Health savings account
Customer Service and Scheduling Coordinator
Terry's Heating & A/C, Inc. —Twin Falls, ID
- $15 - $20 an hour
- Overtime
- Computer literacy
- Office
- Organizational skills
- Paid training
- Paid holidays
Quick Apply
Customer Service Center Specialist - Bilingual Preferred
First Federal Savings Bank of Twin Falls —Twin Falls, ID
- Bilingual
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
4d
Bilingual Call-Center Agent
Kickback Points, L.L.C. dba Ignite Retail Technology —Twin Falls, ID
- From $17 an hour
- Full-time
- Spanish
- High school diploma or GED
- In-person
- Wellness program
- Health savings account

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Inbound Call Center Agent
AnswerNet —Twin Falls, ID
Primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries. English as a primary language.
$16 an hour
Quick Apply
Customer Service Specialist – Men’s fit-optimized underwear
Real Men Apparel Company LLC —United States
Share your own experience with fit, comfort, and feel guiding customers toward the right choice. Chat with customers through email, chat, some phone and social…
$15 - $25 an hour
Quick Apply
3d

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Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
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Customer Service Representative
IQventures —Dublin, OH
Minimum 6 months of customer service experience (call center preferred). *Pay: Starting $17.50/hour + Sign-On Bonus for applicants with 12+ months of call…
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Inbound Call Center Agent

AnswerNet -
Twin Falls, ID

Quick Apply

Job Details

Full-time
$16 an hour

Benefits

Paid training

Qualifications

Customer relationship building
Phone communication
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Customer engagement
Emotional safety support
Telecommunications headsets
Typing
Grammar Experience
Quality data entry
Customer data entry

Full Job Description

Inbound Call Center Agent
Hours: Vary Monday – Friday: 12:00 PM – 10:00 PM and Saturday - Sunday: 10:00 AM – 07:00 PM
Salary: $16.00 an hour
Benefits available after 60 Days for Full-Time Employees

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members to support a leading provider of low-cost wireless services operating on the nation’s largest and most reliable network. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor!

Position Overview:
Customer Service Representatives (CSRs) will assist our customers by owning the customer’s journey, handling inquiries and concerns, and seeing them through to resolution. The primary responsibilities include handling inbound and outbound customer calls and providing effective solutions that meet their current and future needs. Additionally, the representative will collaborate with other CSRs and leadership to enhance customer service delivery. CSRs will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators. Our most effective CSRs are technically savvy, eager to continually learn and improve their skills. A paid training program will equip you with the knowledge necessary to effectively assist customers.

Job Duties / Responsibilities / Essential Functions include, but are not limited to:

Primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
De-escalate situations involving dissatisfied customers, offering assistance and support.
Guide callers through basic troubleshooting, website navigation, and product or service use.
Review customer accounts and provide updates and information on billing, shipping, warranties, and other account-related matters.
Collaborate with other CSRs and leadership to improve customer service.
Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements.
Document all call activity accurately in systems with complete and thorough notes.
Attend all training sessions.
Requirement to diligently log into the UKG system, Contact Center tools, and websites as required.

Required Knowledge /Skills / Abilities / Qualifications:

Must possess excellent written and verbal communication skills.
Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers.
Must have strong interpersonal skills to enable smooth conversation flow with customers, using active listening.
Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free.
Flexibility in role/job function changes and shifts to meet customer needs and requests.
Skilled at typing, data capture, and entry using proper grammar and correct spelling.
Must be able to multitask, manage time properly and effectively, and work independently.
Must be able to adapt to different situations and individuals.
Willing and able to work 8-hour shifts using a computer with a keyboard, using two monitors, and a USB-Connected headset with a microphone.
Must be comfortable handling back-to-back calls in a fast-paced atmosphere.
Be dedicated to working the schedule provided. Absences are not tolerable.
Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs.
Must be capable of reading from scripts.
Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test.

Experience/Job Requirements:

At least 1 year of work experience in a call center/customer service environment is required.
Knowledge of customer service practices and principles.
Passion for delivering great customer service.
Solid problem-solving and troubleshooting skills.
Ability to multitask with attention to detail and accuracy.
High School Diploma or equivalent is required.
Applicants must type a minimum of twenty-five (25) words per minute.
Applicants must have a quiet place to work with no interruptions.
Applicants must successfully pass a 7-year background/criminal check.
Applicants must agree to and sign compliance documents.
Other requirements may vary as determined by management.

Technical Requirements:

A Windows PC is required, running Windows 10 or 11 (no MacBooks, Chromebooks or virtual machines)
8 GB of RAM, minimum DDR4 or DDR5
Quad-core processor, minimum
USB wired headset
Wired internet connection with a minimum internet speed of 80/15
Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
Dual monitors

Hours of Operations / Schedules:

8:00 AM – 10:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays and Sundays 10:00 AM – 7:00 PM Eastern Prevailing Time
40 hours per week are required. Schedules are subject to change based on the client’s needs.
Paid 15-minute breaks are provided for 4-hour shifts
30-minute unpaid lunches

Language:

English as a primary language

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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call center representative jobs in twin falls id

Inbound Call Center Agent

Call Center Agent

Customer Service and Scheduling Coordinator

Customer Service Center Specialist - Bilingual Preferred

Bilingual Call-Center Agent

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