Job Description - Customer Service/Room Attendant
Job Title: Room Attendant
Department: Housekeeping
Reports To: Property General Manager
FLSA Status: Non-Exempt
Position Summary:
We are looking to hire a Room Attendant to join our cleaning team. You will be
responsible for cleaning rooms and common areas, disposing of trash, changing beds,
vacuuming, and notifying maintenance of any issues. You should be able to lift 25
pounds and have an eye for cleanliness. Our ideal candidate is someone who enjoys a
high-speed environment, making it possible to finish cleaning a room within 30 minutes,
is a self-starter and excellent at managing their time effectively.
Essential Duties and Responsibilities:
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators,
stairways, locker rooms, and other work areas so that health standards are
met.
- Empty wastebaskets, empty and clean outdoor ashtrays, and transport other
trash and waste to disposal areas.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and
bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Dust and polish furniture and equipment.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered
scrubbing and waxing machines.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum
cleaners and shampooers.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as
necessary.
- Wear uniform at all times while on duty.
Competencies: To perform the job successfully, an individual should demonstrate the
following.
- Adaptability- Adapts to change in the work environment. Manages
competing demands, Accepts criticism and feedback. Changes approach or
method to best fit the situation.
- Communications - Exhibits good listening and comprehension. Expresses
ideas and thoughts in written form. Expresses ideas and thoughts verbally.
Keeps others adequately informed. Selects and uses appropriate
communication methods.
- Cooperation – Establishes and Maintains effective relationships. Exhibits tact
and consideration. Displays positive outlook and pleasant manner. Helps and
support to co-workers. Works cooperatively in group situations. Works
actively to resolve conflict.
- Customer Service - Displays courtesy and sensitivity. Manages difficult or
emotional customer situations. Meets commitments. Responds promptly to
customer needs. Solicits customer feedback to improve service.
- Dependability - Commits to doing the best job possible. Follows instruction.
Keeps commitments. Meets attendance and punctuality guidelines.
Responds to requests for service and assistance. Takes responsibility for own
actions.
- Problem Solving – Identifies problems in a timely manner. Gathers and
analyses information skillfully. Develops alternative solutions. Resolves
problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education/Experience: No prior experience or training.
Language Ability: Read a limited number of two- and three-syllable words and recognize
similarities and differences between words and between series of numbers. Write and
speak simple sentences.
Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's
and 100's. Perform these operations using units of American money and weight
measurement, volume and distance.
Reasoning Ability: Apply common sense understanding to carry out simple one- or two-step
instructions. Deal with standardized situations with only occasional or no variables.
Hotel Job Description Room Attendant
Certificates and Licenses: None
Supervisory Responsibilities: None
Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
- This job operates in a hotel environment. The role routinely uses
standard cleaning equipment such as vacuum cleaner.
- Shifts may include days, evenings, weekends and holidays.
- Will work around chemicals and must be able to read labels as
well as to measure proper amount of chemicals to be used in
washing procedures.
Physical Demands: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
- Requires ordinary conversation, hearing, and visual acuity.
- Bend, squat, kneel, twist and reach repetitively.
- Sit, stand, walk for prolonged periods (2 – 8 hours per day), and
move about the office and customer facilities as necessary.
- Performing this job regularly requires use of hands to finger,
handle, or feel objects, tools or controls.
- Employee must occasionally lift and/or move up to 50 pounds.
- Employee must be able climb several flights of stairs in case of
emergency or if property is not equipped with elevator.
The above job description is not intended to be an all-inclusive list of duties and standards
of the position. Incumbents will follow any other instructions, and perform other
related duties, as assigned by their supervisor.
