Director of AI-Enabled Operations
About Solera
Solera Senior Living is building the AI-enabled operating platform for the next generation of senior living.
We believe the future of this industry will not be defined solely by real estate or care delivery—but by how effectively organizations connect data, workflows, technology, and human judgment into a unified operating system.
Our focus is simple: better decisions, faster execution, stronger resident outcomes, and improved financial performance.
This is a fully remote position supporting Solera Senior Living’s national portfolio, with occasional travel for leadership meetings, community visits, or strategic initiatives.
About the Role
We are seeking a Director of AI-Enabled Operations, to build and scale Solera's internal operating system. This is not a traditional product or IT role. You will work across operations, clinical care, sales, finance, data, and technology — turning fragmented tools, manual workflows, and disconnected data into practical, AI-enabled systems that help our teams run better communities every day.
You will take messy operational realities and turn them into clear, durable platform direction. You will define which workflows we transform, how our technology ecosystem needs to evolve, and how we embed AI into the daily rhythms of how our communities are managed. And you won't stop at strategy — you will own execution alongside it, partnering with our vendor ecosystem (including Inspiren, AllieHealth, WelcomeHome, TSOLife, and Yardi) and internal teams to drive validated initiatives through launch, learn from real-world signals, and iterate until they stick.
Your primary users are internal: Executive Directors, regional leaders, clinical managers, sales directors, and corporate operators. Success is not measured by features shipped — it is measured by adoption and measurable business impact.
This is one of the most consequential roles at Solera. You will report directly to the Chief Operating Officer and work closely with leaders across operations, clinical, sales, and finance to define how AI, data, and workflows come together to create a next-generation senior living operating platform.
What you'll do
- Own the platform roadmap. Define the long-term vision and sequencing for Solera's internal AI-enabled operating platform, translating business priorities — occupancy growth, care revenue, labor efficiency, and margin — into a clear, executable strategy with a disciplined build vs. buy vs. integrate framework.
- Transform operating workflows. Work directly with community and corporate teams to understand how work actually gets done, identify high-friction decision bottlenecks, and redesign core operating routines so that data and automation are embedded into daily, weekly, and monthly management cadences.
- Build tools operators actually use. Lead the design and delivery of AI-enabled decision tools — performance dashboards, sales and occupancy intervention tools, care revenue workflows, clinical risk insights, labor intelligence, and role-based AI assistants — with the focus on action and adoption, not reporting.
- Drive pilots and adoption. Launch targeted pilots tied to measurable outcomes, build rollout strategies that account for change management, and create feedback loops with operators to continuously improve tools and workflows.
- Tie everything to business impact. Measure and communicate progress against outcomes that matter: occupancy, lead conversion, care revenue capture, labor efficiency, margin, resident satisfaction, and clinical quality.
- Establish governance. Define a product and AI governance model that ensures responsible, reliable deployment across communities — balancing speed with data quality, privacy, and regulatory requirements.
Qualifications
- A track record of building and scaling platforms or tools in complex, multi-location environments where you were the one driving the decisions, not supporting them. Demonstrated ability to move between strategy and execution — equally comfortable defining a platform roadmap and rolling up your sleeves to drive a pilot through launch and iteration.
- Experience owning cross-functional transformation initiatives: you've mapped workflows, redesigned processes, managed integrations, and gotten operators to actually adopt new tools.
- Technical fluency: you understand APIs, data models, and system integrations; can evaluate AI/ML use cases pragmatically; and can manage vendor relationships without needing an engineer in every conversation.
- Demonstrated, systematic use of AI to change how you work: reusable frameworks and tools that have materially changed your speed or quality of output, not one-off prompts.
- Strong commercial instincts — you understand the business consequences of your decisions and can make a compelling case for investment tied to measurable outcomes.
- Excellent written and verbal communication; able to align technical and non-technical stakeholders and distill complex trade-offs into clear direction.
- Experience where your decisions had clear, visible business consequences — in revenue, retention, cost, or quality.
Bonus Points
- Background in health tech, senior living, post-acute care, or another regulated environment where data quality, privacy, and operational reliability are non-negotiable.
- Experience with hardware-enabled or sensor-based platforms — IoT, ambient sensing, or medical devices — where the product spans both the device and the software layer.
- Experience in a startup or growth-stage environment where you've had to build structure alongside shipping.
Solera Senior Living is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
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