Top 25 Entry level customer service representative Jobs in Tyler, Tx

Bilingual Member Contact Specialist, Tyler West Office, Tyler TX
Altra Federal Credit Union —Tyler, TX
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Health insurance
Quick Apply
6d
Call Center Representative
Eye Care Partners Career Opportunities —Tyler, TX
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Representative
EyeCare Associates of East Texas —Tyler, TX
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
Member Services Associate I
Patriot Mobile —Tyler, TX
- From $20 an hour
- Overtime
- Sales
- Office
- Administrative experience
Quick Apply
Customer Service Specialist
TEXAS BANK —Tyler, TX
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
9d
Customer Service Representative
American State Bank —Tyler, TX
- $13 - $17 an hour
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Customer Service Warehouse Associate - Seasonal Part Time
Ewing Outdoor Supply —Tyler, TX
- $37,440 - $41,600 a year
- Full-time
- Spanish
- Clean driving record
- Basic math
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Customer Service Advisor - Tyler, TX
Stonebriar Auto Services LLC —Tyler, TX
- Part-time
- Customer service
- Driver's License
- Entry level
- Disability insurance
- Dental insurance
Quick Apply
Customer Service Representative
Door Controls USA —Ben Wheeler, TX
- Full-time
- Spanish
- Sales
- Office
- Disability insurance
- Health insurance
Quick Apply
1d
Customer Service Associate
Raising Cane's —Tyler, TX
- $12.50 an hour
- Urgently hiring
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
7d
Host - Customer Service Representative
Pizza Hut —Mineola, TX
- 8 hour shift
- High school diploma or GED
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply

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Bilingual Member Contact Specialist, Tyler West Office, Tyler TX
Altra Federal Credit Union —Tyler, TX
Bilingual Member Contact Specialists require the ability to sit or stand at a desk for long periods of time, while having the ability speak, hear, and…
$18 - $20 an hour
Quick Apply
6d
Front Office Receptionist
Internal Medicine Associates of Palestine —Palestine, TX
This position will be responsible for scheduling patients, answering and routing patient calls, working closely with clinical staff to obtain prior…
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Bilingual Member Contact Specialist, Tyler West Office, Tyler TX

Altra Federal Credit Union -
Tyler, TX

Quick Apply

Job Details

Full-time
$18 - $20 an hour
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching
Sabbatical
Volunteer time off
Life insurance

Qualifications

Foreign language proficiency
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Microsoft Teams

Full Job Description

Altra Federal Credit Union is committed to providing exceptional service and meaningful support to our members. We offer a positive, people-centered workplace where team members can grow, contribute, and make a difference. We are currently hiring a Full-Time Bilingual Member Contact Specialist for our Member Contact Center, based at our Tyler West office in Tyler, TX.

The Bilingual Member Contact Specialist helps members by responding to inquiries, resolving issues, and providing prompt, professional support. Fluency in English and Spanish is required to deliver high-quality service to Altra’s diverse member community. In this fast-paced role, you will help create a positive member experience while upholding Altra’s values and service standards.

Key Responsibilities

Respond to member inquiries promptly via telephone ensuring a positive member experience.
Engage and coordinate the assistance of employees from other departments to provide prompt resolution to members’ inquiries.
Proactively identify and address members’ needs, escalating issues when necessary.
Accurately document member interactions in the CRM system.
Meet or exceed performance metrics, including response time, quality, and member satisfaction.
Model Altra’s service standards for being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
Ability to manage a fast-paced environment with diverse situations requiring resolution, and handle stressful situations, should they arise.

Qualifications

Required to fluently communicate in Spanish and English languages, both verbally and in written form to members and staff.
High school diploma (or equivalent) required.
1+ year of customer service or member support experience is required.
Previous call center experience would be a plus but not required.

Skills & Abilities

Ability to learn and retain knowledge.
Excellent phone skills, computer/keyboard skills.
Good math skills.
Effective oral and written communication skills and excellent organization skills.
Ability to multi-task utilizing multiple sources of software to make thorough decisions.
Must be proficient with Microsoft Office products (Word, Excel, Teams, and Outlook).
A positive attitude and commitment to providing excellent service, in a fast-paced environment.
Ability to handle a variety of member inquiries with patience and resilience.

Availability

This position is full-time, 40- hours a week, Monday through Friday.
Hours are based on shifts between the operating hours of 7:30 a.m. to 5:30 p.m. CST.
Shifts are based on department seniority and preferences.

Work Environment

Work from home / remote opportunities can be considered for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
Bilingual Member Contact Specialists require the ability to sit or stand at a desk for long periods of time, while having the ability speak, hear, and communicate with others, while taking inbound and outbound calls (on average 60-80 calls per day).

Pay & Benefits

Hourly pay starting at $20.00 per hour ($18.00 base, plus $1 MCC premium, plus $1 bilingual premium).
Eligible to participate in the monthly incentive plan, with payouts earned based on plan guidelines; anywhere between $5 and $400 per month.
Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
Employee-only perks and discounts.

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Quick Apply

Refine Your Search

entry level customer service representative jobs in tyler, tx

Bilingual Member Contact Specialist, Tyler West Office, Tyler TX

Call Center Representative

Call Center Representative

Member Services Associate I

Customer Service Specialist

Customer Service Representative

Customer Service Warehouse Associate - Seasonal Part Time

Customer Service Advisor - Tyler, TX

Customer Service Representative

Customer Service Associate

Host - Customer Service Representative

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