Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
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Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
Work involves providing customer support for university information technology systems and operating automated office equipment in network environment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
Major Responsibilities/Duties/Critical Tasks
Performs entry level troubleshooting, maintenance, testing and resolution of basic computer related problems.
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Provides customer service and answers user inquiries regarding basic computer software, hardware operation, and the use of software applications.
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Performs the setup of equipment for employee use and proper installation of cables, operating systems, or appropriate software.
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Document all work in ServiceNow, communicate with customers through support tickets in ServiceNow and create KB articles.
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Ensures that appropriate security controls over software are maintained.
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Assists in the update of computers and application programs.
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Other related duties as required
Required Education/Experience
Associate’s degree in computer science, information technology or related field.
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One (1) year experience relating to network communication, computer system hardware and software.
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May accept a combination of education and experience.
Preferred Education/Experience
Bachelor's degree in computer science, information technology or related field.
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Certification from one of the following: Microsoft, Apple, CompTIA, ITIL.
About The University of Texas at Tyler
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Our beautiful Tyler campus features more than 200 acres nestled along a lake and surrounded by thick pine and oak forests, providing a picturesque location for study and recreation. We also offer instructional sites at The University of Texas Health Science Center at Tyler and in Palestine, Longview, and Houston.
With more than 80 bachelor's, master's and doctoral degree programs offered, UT Tyler provides a wealth of learning opportunities and dynamic programs.
For more information, please visit https://www.uttyler.edu/about/.
Why work for UT Tyler? Find out more: Why Work for UT Tyler?
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
