Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
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Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
Responsible for providing professional-level customer service support and assist with coordinating all aspects employee benefits, retirement and leave programs for the University. This role ensures compliance with federal and state regulations, maintains accurate records, and provides exceptional service to employees regarding their benefits, retirement and leave needs.
Major Responsibilities/Duties/Critical Tasks
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Serve as a subject matter expert for all employee benefits programs, including health, welfare, and retirement plans.
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Respond and assist with benefit inquiries.
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Counsel employees on retirements benefits and eligibility, reviewing and validating documentation.
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Process death claims, assist beneficiaries with life insurance policies, and enroll surviving dependents in benefit coverage.
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Responsible for coordinating new employee orientation and activities such as ORP acknowledgement notifications, as needed.
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Research employee transfers and validate transfer reasons from outgoing university or state agencies.
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Assist with specific leave administration programs, such as the sick and family leave pools and emergency leave as well as the associated documentation and procedures.
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Manage the Benefit Administration System (BAS) Activity Table in PeopleSoft to ensure timely event processing while adhering to payroll deadline dates.
- Respond to escalated benefit inquiries and providing assistance.
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Responsible for coordinating new employee activities, such as ORP acknowledgement notifications as needed, research employee transfers and validate transfer reasons from outgoing university or state agency.
- Support the offboarding and clearance processes by preparing applicable benefits and retirement plan information.
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Counsel employees on retirement benefits and eligibility while scheduling and assisting with retirement preparation meetings and distributing retiree benefit materials.
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Facilitate benefit-related training on topics including health benefits and retirement planning.
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Assist with the administration of My UT Benefits (BenefitFocus) and the Affordable Care Act (Tango) platforms, ensuring that the monthly process runs successfully, review data anomalies, and update employee data.
- Manage Family Medical Leave (FML) and confirm compliance with state and federal regulations, address employee inquiries, track cases timely and oversee related PeopleSoft Absence Management processes.
- Conduct regular audits to make sure the information is correct and work with Payroll and other constituents to correct errors in the system, especially during semi and monthly payrolls.
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Assist Lead HR Generalist in running, reviewing, and auditing reports to ensure accuracy and resolve any discrepancies on a timely basis.
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Aid with the coordination and plans for annual enrollment activities.
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Provide support for system upgrades, enhancements, testing, validation, and overall performance.
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Identify and implement processes for ensuring and confirming data integrity and accuracy of system entries.
Decision Making Requirement:
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Position works under the Lead HR Generalist and uses independent judgment in completing numerous tasks.
Communication:
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Position will communicate with numerous individuals daily and must always display a professional and courteous demeanor.
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Communications are held with other members of the HR team regarding daily tasks and employees who may be calling with general inquiries.
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Perform other related duties as assigned.
Required Education/Experience
Bachelor’s degree in human resources, business administration, or a related field.
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Two (2) years of experience in benefits, retirement, leave administration or other related human resources experience.
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An equivalent combination of education and experience may be considered.
Preferred Education/Experience
Experience obtained in Health Services, Higher Education, or entity offering Teacher Retirement System benefits preferred.
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Experience with TRS/ORP preferred.
Accompanying Knowledge, Skills, Abilities, and Competencies
Excellent oral and written communication skills with the ability to communicate complex information to an audience in an understandable manner.
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Proficiency in managing and reviewing documentation.
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Effectively and professionally interact with the public and the university personnel at all levels.
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Exceptional attention to detail with a high degree of accuracy.
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Must be able to plan, organize, and prioritize work.
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Strong analytical and problem-solving skills to identify and resolve issues efficiently and timely.
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Respond flexibly and positively in all circumstances, working calmly under pressure.
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Detail-oriented with the ability to manage multiple responsibilities effectively with a high degree of accuracy.
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Ability to work independently and as part of a team.
About The University of Texas at Tyler and UT Tyler Health Science Center
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated as an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Providing exceptional patient care, comprehensive education and innovative research, The University of Texas at Tyler Health Science Center and UT Health East Texas combine to serve as the university medical center for Northeast Texas and beyond.
For more information, please visit https://www.uttyler.edu/about.
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
