Top 123 Member experience specialist Jobs in Tyler, Tx

Bilingual Member Contact Specialist, Tyler West Office, Tyler TX
Altra Federal Credit Union —Tyler, TX
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Health insurance
Quick Apply
7d
Delivery Specialist
Classic Toyota —Tyler, TX
- Dealership
- High school diploma or GED
- Data entry
- Health insurance
- Dental insurance
Quick Apply
3d
Team Member
East Liquidation Co. —Tyler, TX
- $13 - $15 an hour
- Part-time
- No experience needed
- Travel
- Warehouse
- Employee discount
- Opportunities for advancement
Quick Apply
Delivery Specialist - Hub
O'Reilly Automotive Stores —Tyler, TX
- Full-time
- Driver's License
- Communication skills
- Entry level
- Employee stock purchase plan
- Health insurance
Quick Apply
IT Tech Support Specialist I - ON SITE
Southside Bank —Tyler, TX
- Overtime
- Word processing
- Office
- Trade school
- Paid holidays
- Relocation assistance
Quick Apply
2d
(USA) Member Specialist
Sam's Club —Tyler, TX
- $17 - $25 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
CPI Investigation Worker Trainee
Dept of Family & Protectve Svc —Tyler, TX
- $3,816.65 - $5,372.41 a month
- Extended hours
- Background check
- Clean driving record
- Hospital
- Paid holidays
- Dental insurance
Quick Apply
2d
Delivery Specialist
O'Reilly Automotive Stores —Tyler, TX
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
DMAC Specialist I (Secondary Math or Science)
ESC Region 7 —Kilgore, TX
- $83,615 - $114,365 a year
- Full-time
- Mid-level
- Math
- Continuous improvement
Administrative Specialist
Lamar Advertising Company —Tyler, TX
- $16 - $18 an hour
- Monday to Friday
- Microsoft Excel
- Marketing
- English
- Wellness program
- Paid parental leave
Quick Apply
14d
Lead, Intake Specialist
AdaptHealth, LLC —Tyler, TX
- Background check
- HIPAA
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
14d
PEIMS Specialist
Whitehouse ISD —Whitehouse, TX
- $22.15 - $27.02 an hour
- Full-time
- School experience
- Customer service
- Word processing
- Health savings account
- Disability insurance
Quick Apply
Mental Health Therapist - Texas
NOCD —Texas
- Weekends as needed
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Paid parental leave
- Health insurance
Quick Apply
Medical Laboratory Technician / Clinical Laboratory Scientist - Laboratory MFH-Tyler
Christus Health —Tyler, TX
- PRN
- Military
- No experience needed
- Mid-level
Consulting Actuary
Martin and Company —Texas
- $120,000 - $150,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
7d
Medical Lab Technician II - Outpatient Lab
Christus Health —Tyler, TX
- Full-time
- Military
- No experience needed
- Mid-level
5d
Physician Billing Coding Integrity Specialist - Coding
Christus Health —Tyler, TX
- 8 hour shift
- Medical office experience
- HIPAA
- 3 years
10d
Call Center Representative
Eye Care Partners Career Opportunities —Tyler, TX
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
Clinical Specialist, Joint Replacement - Tyler, TX
Stryker —Tyler, TX
- $65,900 - $91,600 a year
- Full-time
- Surgery
- Inventory management
- English
- Health savings account
- AD&D insurance
Receptionist
SPECIAL HEALTH RESOURCES FOR TEXAS INCORPORATED —Tyler, TX
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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Bilingual Member Contact Specialist, Tyler West Office, Tyler TX

Altra Federal Credit Union -
Tyler, TX

Quick Apply

Job Details

Full-time
$18 - $20 an hour
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching
Sabbatical
Volunteer time off
Life insurance

Qualifications

Foreign language proficiency
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Microsoft Teams

Full Job Description

Altra Federal Credit Union is committed to providing exceptional service and meaningful support to our members. We offer a positive, people-centered workplace where team members can grow, contribute, and make a difference. We are currently hiring a Full-Time Bilingual Member Contact Specialist for our Member Contact Center, based at our Tyler West office in Tyler, TX.

The Bilingual Member Contact Specialist helps members by responding to inquiries, resolving issues, and providing prompt, professional support. Fluency in English and Spanish is required to deliver high-quality service to Altra’s diverse member community. In this fast-paced role, you will help create a positive member experience while upholding Altra’s values and service standards.

Key Responsibilities

Respond to member inquiries promptly via telephone ensuring a positive member experience.
Engage and coordinate the assistance of employees from other departments to provide prompt resolution to members’ inquiries.
Proactively identify and address members’ needs, escalating issues when necessary.
Accurately document member interactions in the CRM system.
Meet or exceed performance metrics, including response time, quality, and member satisfaction.
Model Altra’s service standards for being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
Ability to manage a fast-paced environment with diverse situations requiring resolution, and handle stressful situations, should they arise.

Qualifications

Required to fluently communicate in Spanish and English languages, both verbally and in written form to members and staff.
High school diploma (or equivalent) required.
1+ year of customer service or member support experience is required.
Previous call center experience would be a plus but not required.

Skills & Abilities

Ability to learn and retain knowledge.
Excellent phone skills, computer/keyboard skills.
Good math skills.
Effective oral and written communication skills and excellent organization skills.
Ability to multi-task utilizing multiple sources of software to make thorough decisions.
Must be proficient with Microsoft Office products (Word, Excel, Teams, and Outlook).
A positive attitude and commitment to providing excellent service, in a fast-paced environment.
Ability to handle a variety of member inquiries with patience and resilience.

Availability

This position is full-time, 40- hours a week, Monday through Friday.
Hours are based on shifts between the operating hours of 7:30 a.m. to 5:30 p.m. CST.
Shifts are based on department seniority and preferences.

Work Environment

Work from home / remote opportunities can be considered for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
Bilingual Member Contact Specialists require the ability to sit or stand at a desk for long periods of time, while having the ability speak, hear, and communicate with others, while taking inbound and outbound calls (on average 60-80 calls per day).

Pay & Benefits

Hourly pay starting at $20.00 per hour ($18.00 base, plus $1 MCC premium, plus $1 bilingual premium).
Eligible to participate in the monthly incentive plan, with payouts earned based on plan guidelines; anywhere between $5 and $400 per month.
Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
Employee-only perks and discounts.

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Quick Apply

Refine Your Search

member experience specialist jobs in tyler, tx

Bilingual Member Contact Specialist, Tyler West Office, Tyler TX

Delivery Specialist

Team Member

Delivery Specialist - Hub

IT Tech Support Specialist I - ON SITE

(USA) Member Specialist

CPI Investigation Worker Trainee

Delivery Specialist

DMAC Specialist I (Secondary Math or Science)

Administrative Specialist

Lead, Intake Specialist

PEIMS Specialist

Mental Health Therapist - Texas

Medical Laboratory Technician / Clinical Laboratory Scientist - Laboratory MFH-Tyler

Consulting Actuary

Medical Lab Technician II - Outpatient Lab

Physician Billing Coding Integrity Specialist - Coding

Call Center Representative

Clinical Specialist, Joint Replacement - Tyler, TX

Receptionist

I want to receive the latest job alert for member experience specialist in tyler, tx

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