Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Facilities Manager (age 18+) is responsible for managing the daily directives in areas of maintenance, IT, and landscaping to maintain compliance with Company standards. This is a full-time position that manages subordinate staff and reports to the General Manager.
DUTIES & RESPONSIBILITIES
Grounds / Landscaping
Our Landscape Team audits, preserves, and revitalizes the Camp-Resort’s property, landscaping, and landscape equipment. These team members require ‘perseverance’ to see that the job gets done through all elements.
- Supervises and trains grounds team
- Oversees landscaping activities, including maintenance of parking areas, roads, and trash removal
Maintenance
Our Maintenance Team is the backbone of a functional property and is committed to chasing perfection with each wrench they turn. These team members are responsible for the day-to-day functionality of the park’s equipment and facilities.
- Knowledge in:
- Electrical, Plumbing, HVAC, Carpentry, Work Orders, etc
- Responsible for completing preventive maintenance and repairs through-out the resort including park-model cabins and campsites, public spaces, equipment, golf carts, and buildings
- Supervises and trains the Maintenance team
- Maintains the operation of utility systems such as heating, air conditioning, and ventilation
- Manages operations of wastewater treatment to ensure compliance with regulatory procedures and reporting practices, where applicable
- Leading on-site project management, and ordering/working with vendors
IT
- Serve as point of contact for basic IT needs such as the location of internet access points, and security cameras
Other General Duties
- Makes day-to-day decisions within or for a group or department
- Responsible for establishing standards and setting expectations
- Hires, trains, and schedules team and coordinates workflows to maintain compliance with budget guidelines
- Responsible for maintaining inventory levels of supplies and equipment for specified departments
- Responsible for managing the operating budget for their departments;
- Respond to guest inquiries using the company’s service recovery guidelines
- Learn and utilize the reservation system for daily planning (Campspot)
- Present professional appearance and attitude at all times, and maintains a high standard of customer service
- Serves as the location’s Manager-on-Duty on an as needed basis
- Collaborate with park and home office departments
- Required to perform the same tasks as the individuals they supervise
EDUCATION/TRAINING/EXPERIENCE
- High School diploma
- 3-5 years’ experience in maintenance and facilities management as an individual contributor required (Experience with filtration systems preferred)
- Certified Pool & Spa Operator (CPO) License or Aquatic Facility Operator (AFO) certification is a plus
- Experience in customer service, hospitality, and management preferred
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and prioritize in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Be available “on-call” for emergencies
- Work with minimal supervision
- Maintain composure under pressure
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
- Able to move up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the location
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Use arms and hands to reach, and lift
- Constant exposure to outside weather conditions
- Able to communicate verbally, including projecting your voice across distance in normal and loud situations
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.
