Top 14 Retention specialist Jobs in Tyler, Tx

Customer Service Account Management Specialist
Klüber Lubrication NA LP —Tyler, TX
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- 401(k) matching
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Customer Service Account Management Specialist
Klüber Lubrication NA LP —Tyler, TX
- 5 years
- Analysis skills
- Bachelor's degree
- Tuition reimbursement
- 401(k) matching
3d
Case Manager/Outreach Intake Specialist
FAMILY ENDEAVORS INC —Tyler, TX
- $52,000 - $55,000 a year
- Weekends as needed
- LMFT
- Up to 50% travel
- Mid-level
Operations Specialist (CIV)
Civitas Senior Living —Tyler, TX
- Online Application
- Mid-level
- Driver's License
- Travel
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Field Specialist V
Weatherford —Kilgore, TX
- Full-time
- 6 years
- Customer service
- Writing skills
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Field Specialist IV
Weatherford —Kilgore, TX
- Full-time
- Customer service
- Computer literacy
- Writing skills
4d
Tax Professional - Franchise Location
H&R Block —Lindale, TX
- Full-time
- CPA
- Sales
- 5 years
10d

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Customer Service Account Management Specialist
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Customer Service Account Management Specialist

Klüber Lubrication NA LP -
Tyler, TX

Apply Now

Job Details

2 days ago

Benefits

Health insurance
401(k) matching
Employee discount

Qualifications

Optimizing workflow processes
Data integrity assurance
Data quality checks
Customer records maintenance
Managing customer accounts
Sales support
Stakeholder engagement
Customer relationship building
Client onboarding
Customer retention strategy
Bachelor's degree in communications
5 years
Customer satisfaction tracking
Bachelor's degree in business
Incident Escalation
Managing clients in a customer support role
Data quality management
Key Performance Indicators
Analysis skills
Bachelor's degree
Issue tracking
Customer engagement
Quality improvement
Data interpretation
Organizational skills
Communications
Management reporting
Order issue resolution
Process improvement planning
Senior level

Full Job Description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.

You support our team as

Customer Service Account Management Specialist

Responsibilities

Deliver Customer Experience Support: Serve as a primary contact for customer inquiries, requests, and issue resolution. Provide accurate, timely, and professional support while ensuring customer needs are addressed in alignment with company standards and service expectations.
Support Proactive Customer Engagement: Assist with customer onboarding, follow-up activities, service check-ins, and adoption support. Identify opportunities to improve responsiveness, reduce customer friction, and strengthen long-term customer relationships.
Resolve and Escalate Customer Issues: Investigate service concerns, recurring order issues, delivery questions, documentation needs, and other customer-related matters. Coordinate with internal teams to resolve issues and escalate risks or unresolved concerns to the Customer Experience Manager as appropriate.
Contribute to Customer Retention and Account Health: Monitor customer feedback, service trends, CRM activity, order behavior, and issue patterns to help identify retention risks or opportunities to improve the customer experience. Support corrective actions and service recovery efforts that protect customer relationships.
Support Process Improvement: Identify recurring service gaps, inefficiencies, and customer pain points. Recommend practical improvements, assist with implementation of approved changes, and help maintain consistent local practices aligned with company standards.
Maintain Data Quality and Performance Visibility: Accurately document customer interactions, follow-up actions, issue status, and relevant account information in CRM and customer service systems. Support reporting on key performance indicators and use data to inform daily priorities and service improvements.

Qualifications

Bachelor's degree in Business, Communications, Customer Service, or a related field preferred; equivalent experience may be considered.
5-7 years of experience in customer service, customer experience, customer success, sales support, or a related customer-facing role.
Demonstrated ability to resolve customer issues, manage follow-up actions, and communicate effectively with internal and external stakeholders.
Experience using CRM, ERP, customer service, or case management systems.
Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests.
Strong analytical and problem-solving abilities with attention to detail and data accuracy.
Ability to travel as needed for customer visits, training, or internal meetings.

Some of your Benefits

Health Insurance

Vacation

We offer time off to refresh and recharge.

Personal Development

We offer a variety of trainings to ensure you can develop in your career.

401K Match

Save for retirement with the company's help.

Employee discounts

Opportunities for deals on products and services.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Apply Now

Refine Your Search

retention specialist jobs in tyler, tx

Customer Service Account Management Specialist

Customer Service Account Management Specialist

Case Manager/Outreach Intake Specialist

Operations Specialist (CIV)

Field Specialist V

Field Specialist IV

Tax Professional - Franchise Location

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