Top 2 Call center supervisor Jobs in Tyler Tx

Call Center Supervisor
Serenity Mental Health Centers —Tyler, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Bilingual Member Contact Center Supervisor, Tyler West Office, Tyler TX
Altra Federal Credit Union —Tyler, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Health insurance
19h

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Call Center Supervisor

Serenity Mental Health Centers -
Tyler, TX

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Referral program

Qualifications

Team supervision
Managing teams in a customer support role
Coaching
Frontline customer support management
Supervising experience
Call center management

Full Job Description

Call Center Supervisor

Location: Las Colinas, TX

Employment Type: Full-Time ON-SITE

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role — you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required — we bring you up to speed on everything.

What You'll Own

Run daily call floor operations with a sharp eye on quality, efficiency, and team output
Build individual development plans for each team member and execute on them consistently
Use call monitoring and performance dashboards to diagnose issues and act on them fast
Absorb escalated situations before they become problems — calm, direct, and resolution-focused
Own compliance with operational standards and internal workflow requirements
Keep the floor running at a pace that is productive without burning people out
Communicate clearly up and down — your team knows where they stand, and so does leadership
Create an environment where accountability is the norm and improvement is always the goal

What You Need to Bring

At least 1 year of supervisory experience in a call center setting
Demonstrated ability to manage team KPIs and move numbers in the right direction
Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator — those environments produce exactly the instincts this role requires
You coach people up, not just out — and you have the retention numbers to prove it
Confident making real-time decisions when things get unpredictable on the floor
Organized, consistent, and detail-oriented across every shift — not just when leadership is watching
No industry-specific licensure or prior background required — full training and onboarding included

Nice to Have

Experience leading teams through rapid scaling or operational change
Familiarity with scheduling-driven or appointment-based call environments
A track record of promoting from within your own teams

What's in It for You

Competitive pay
90% employer-paid medical, dental, and vision coverage
401(k) retirement plan
10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays
Referral bonuses when you help us find great people
Genuine upward mobility in an organization that is actively growing

About Serenity

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company — and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Quick Apply

Refine Your Search

call center supervisor jobs in tyler tx

Call Center Supervisor

Bilingual Member Contact Center Supervisor, Tyler West Office, Tyler TX

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