Job Overview
Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Real Estate Relocation Counselor. The primary purpose of this job is to be responsible for facilitating the overall relocation process with relocating clients who are homeowners in their origin location. This position will provide transferee case management, customer satisfaction and service delivery, supplier coordination, and revenue generation, while supporting BHHS PenFed Realty initiatives for cross selling business.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Act as the Berkshire Hathaway HomeServices PenFed Realty main point of contact for administering the various phases of the relocation process for transferees.
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Oversee the delivery of relocation services to transferees and their families using BHHS's best practices and service standards to ensure a high quality service delivery experience.
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Conduct a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements and address any custom needs.
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Work with the transferee and/or family to ensure all needs are understood and met, and adjusts services and counseling to changing needs and conditions throughout the move process.
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Seek opportunities to assist customer in the analysis of purchase versus rent and closely manages and monitors the home finding process, ensuring the Company maximizes its referral fee income and collection.
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Responsible for the timely and accurate input of related data and the management of all opportunities through completion.
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Elevate exception requests and challenging situations to the Business Development/Relocation management, and/or client contacts regarding appropriate courses of action when outside of their own scope of authority.
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Responsible for the accurate and timely documenting of conversations, exceptions, and correspondence in the relocation system. Maintain file documentation and ensures data integrity. Adhere to BHHS PenFed Realty's privacy and policies standards at all times.
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Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed Realty's compliance program and all policies, procedures, rules and regulations.
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Track, monitor, follow-up with potential leads, answer all questions and provide all documentation requested, update designated relocation databases.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor's Degree in a related field.
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Minimum of three (3) years of experience in customer service, real estate, and relocation services is required.
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Direct client interaction and advisory experience required
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Proficient in Microsoft Office suite.
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Exceptional oral and written communications required.
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Experience with A.I. tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
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Licensure as a Real Estate Agent with appropriate real estate board is preferred but not required.
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CRP, SRES, GMS, gCertified preferred but not required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Limited travel to various worksites may be required.
Pay Transparency
The anticipated starting hourly range for this role is $17.74 - $41.21
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at
[email protected] .
