JOB SUMMARY:
The Madrone Care Network (MCN) Care Coordinator/Certified Medical Assistant plays a critical, patient-facing role as one of the first lines of support in a compassionate, high-touch care delivery model. Acting as a key point of contact between patients, caregivers, healthcare providers, and internal care teams, the Care Coordinator is responsible for delivering exceptional service through proactive, personalized outreach and timely administrative support.
This role is central to ensuring a seamless patient experience—building trust, alleviating confusion, and coordinating care across multiple stakeholders. The Care Coordinator facilitates clear and empathetic communication, connecting with patients and caregivers via phone, secure messaging, and other communication platforms to help them navigate care pathways, understand next steps, and feel fully supported throughout their health journey.
In general, this position works Monday - Friday from 8:30 AM - 5:00 PM.
ESSENTIAL JOB FUNCTIONS:
Patient Communication & Support - Provides proactive patient support by scheduling in-home and telehealth visits, making reminder calls, arranging transportation, and assisting with the completion and signing of patient forms as requested by staff.
2. Clinical Documentation & Records Management - Documents all patient interactions in the electronic health record (EHR), monitors the EHR inbox, scans files and documents into patient charts, requests and obtains medical records, and maintains the Master Patient List—including auditing visit frequency requirements.
3. Care Team Coordination - Supports care team members by creating and managing appointment calendars, assisting with teleconferencing and visit technology, ordering Durable Medical Equipment (DME), and facilitating communication across the team.
4. Meeting & Office Support - Takes notes during Interdisciplinary Team (IDT) meetings, schedules external meetings as requested, and contributes to the efficient day-to-day functioning of the office.
5. Phone & Frontline Coverage - Provides phone coverage when team members are on calls or breaks and supports overall customer service and communication continuity for the team and patients.
SECONDARY JOB FUNCTIONS:
1.Model The Madrone Way by delivering patient- and family-centered care that is holistic, respectful, flexible, and grounded in compassion and clinical excellence. The Care Coordinator actively supports this mission through clear communication, empathetic service, and collaboration across disciplines.
2. Live MCN’s Core Values in all interactions:
- Patient Care – Support timely, whole-person care that aligns with each patient’s goals and needs.
- Compassion – Bring openness, empathy, and kindness to every encounter with patients, caregivers, and team members.
- Team – Contribute meaningfully to a collaborative, interdisciplinary care model where all voices and strengths are valued.
- Sustainability – Work with integrity and efficiency, helping ensure long-term value and impact for the organization and those it serves.
- Fun – Cultivate joy and connection in the meaningful moments we create with each other and the patients we serve.
3. Uphold privacy and professional standards, maintaining full HIPAA compliance, following all organizational policies and procedures, and demonstrating sound judgment and integrity in all tasks.
4. Foster collaborative relationships with internal teams, community partners, and caregivers by demonstrating strong listening, communication, and conflict resolution skills.
5. Stay organized, with attention to detail and readiness to respond to changing volumes, urgent needs, or evolving care requirements.
6. Support team wellbeing and sustainability by practicing safe work habits, helping maintain operational flow, and contributing to a workplace focused on staff growth, resource alignment, and the long-term success of MCN’s mission.
7. Support day-to-day operations and perform other duties as assigned, aligned with patient, caregiver, and community needs—and in service of the organization’s commitment to walk with patients as they live the remainder of their lives.
ESSENTIAL EQUIPMENT, TOOLS OR MACHINERY:
The following equipment will be necessary to effectively perform the job functions described(Company provided):
- Laptop computer or I-pad
- Cell phone
- Facsimile machine
- Photocopier/scanner
- Teleconference software
PHYSICAL REQUIREMENTS:
The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Work is primarily performed in an office environment that is air-conditioned.
Ability to sit for extended periods, as well as frequent walking, standing, bending, and reaching.
Ability to use hands and fingers to operate office equipment, type, handle paperwork, and perform data entry tasks.
Ability to hear and communicate effectively verbally and in writing with patients, caregivers, team members, and community partners, with or without reasonable accommodation.
Ability to read, review, and analyze written documents and electronic records.
Ability to lift, carry, or move items weighing up to 10lbs.
QUALIFICATIONS:
- Current California Driver’s License, auto insurance and vehicle registration
- 1 Year related professional work experience
- Bi-Lingual in Spanish
- Advanced computer and technology skills. Experience in electronic medical records is preferred.
- Capacity to remain organized, prioritize and multi-task and work independently with minimum supervision.
- Ability to demonstrate respect and professionalism toward all patients, caregivers, and colleagues, regardless of their circumstances, ethnicity, race, sexual orientation, gender identity, religious beliefs, or political affiliation.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Language:
Work Location: In person
