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Patient Service Rep-Washington Clinic Dermatology

Mercy -
Washington, MO

Apply Now

Job Details

Full-time
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Computer operation
Customer communication
Word processing
Computer literacy
High school diploma or GED
Healthcare privacy protection
Typing
Customer service problem-solving
Quality data entry
Customer data entry

Full Job Description

Washington, Missouri
Clinical Support
Administrative/Clerical/Registration
Regular
Full-time
Mercy Hospital Washington
JR262711

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Services Representative (PSR)

Full-Time | Day Shift | Mercy Washington Dermatology Clinic

Join Our Team and Help Create Outstanding Patient Experiences

Are you a customer service professional who enjoys helping others and thrives in a fast-paced environment? We are seeking a Patient Services Representative (PSR) to serve as the first point of contact for our patients and visitors. In this important role, you'll help create a welcoming, organized, and efficient experience from the moment patients walk through our doors.

If you're detail-oriented, compassionate, and passionate about providing exceptional service, we'd love to have you on our team!

What You'll Do

Patient Reception & Customer Service

Greet patients and visitors with professionalism, courtesy, and a welcoming attitude.
Verify patient information and ensure accurate registration.
Deliver a positive, patient-focused experience at every interaction.
Address questions and concerns with empathy and professionalism.

Front Desk & Administrative Support

Perform patient check-in, check-out, and appointment scheduling activities.
Answer incoming calls and assist patients with scheduling and inquiries.
Create and maintain Epic patient charts.
Process mail, scanning, faxing, copying, and other clerical duties.
Manage RightFax and support document processing workflows.
Maintain accurate electronic health records (EHR) and patient documentation.

Financial & Office Operations

Balance and reconcile daily cash drawer transactions.
Maintain accurate cash handling records.
Assist with front office workflows to support efficient clinic operations.
Support implementation of EPIC updates and workflow improvements.

Team Collaboration & Compliance

Participate in department meetings and review communications in a timely manner.
Suggest process improvements that enhance patient care and operational efficiency.
Maintain confidentiality and protect patient privacy at all times.
Follow all Mercy safety guidelines and incident reporting procedures.
Ensure reception and waiting areas remain clean, safe, and welcoming.
Support infection control and workplace safety standards.
Perform other duties as assigned.

Minimum Qualifications

Education

✅ High School Diploma or equivalent

Training

✅ Ability to attend and successfully complete Clinic Core Front Desk Training following hire

Skills & Qualifications

We're looking for candidates who bring:

Excellent verbal and written communication skills
Strong customer service and patient relations abilities
Basic computer proficiency, including data entry and word processing
Exceptional attention to detail and accuracy
Strong organizational and multitasking skills
Professionalism, discretion, and commitment to confidentiality
Ability to remain calm and adaptable in a fast-paced environment
Strong problem-solving and interpersonal skills
A positive attitude and team-oriented mindset

Preferred Qualifications

Experience

One year of medical office, healthcare, or related customer service experience preferred

Physical Requirements

Ability to occasionally push, pull, and/or lift up to 50 pounds
Ability to stand and walk throughout the workday
Ability to reach, grip, bend, kneel, squat, and twist while performing job duties

Why Join Us?

✨ Full-Time Opportunity

✨ Day Shift Schedule

✨ Supportive and Collaborative Team Environment

✨ Meaningful Work That Directly Impacts Patient Care

✨ Professional Growth and Development Opportunities

✨ Mission-Driven Organization Committed to Excellence

Make a Difference From the Very First Hello

As a Patient Services Representative, you'll play a vital role in creating a welcoming and seamless experience for every patient who enters our clinic. If you're ready to bring your customer service skills to a rewarding healthcare career, apply today!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Apply Now

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