Union Veterinary Associates — Union, MO
Position type: Full-time | On-site
Compensation: $51,000 per year, based on experience
Schedule: Full-time, Monday–Friday, 7:30 AM–5:30 PM, with a light rotating Saturday. Real work-life balance — no overnight shifts, and all major holidays off so you can spend them with your family, not at work.
Bonuses
- $500 signing bonus, paid after successful completion of 90 days of employment
- Thanksgiving and Christmas holiday bonuses
About the Role
Union Veterinary Associates has cared for pets and livestock in Union, MO (Franklin County) for over 30 years. We're seeking an experienced Veterinary Practice Manager & Customer Care Coordinator to lead day-to-day practice operations and own the client experience end to end.
This role is primarily management and client care, with hands-on clinical support as needed. It's built for a veterinary professional who is comfortable moving between staff coordination, clinic workflow, client communication, and the treatment floor. You'll be central to keeping our operations efficient, our clients confident in us, and our team environment positive.
Key Responsibilities
Practice Management
- Oversee daily clinic operations, workflow, and staff scheduling
- Coordinate coverage for veterinarians, technicians, and front-desk staff
- Support staff onboarding, training, and daily task prioritization
- Assist with payroll coordination, PTO tracking, and inventory oversight
- Monitor operational and basic financial metrics; support process improvements
- Support owner-approved special projects
Customer Care Coordination
- Own the client experience from the first phone call through post-visit follow-up
- Manage the appointment schedule to reduce wait times, gaps, and no-shows
- Oversee appointment confirmations and reminder outreach
- Serve as the escalation point for client concerns — resolve issues directly and professionally
- Communicate treatment plans, estimates, and payment options clearly, including financing options
- Follow up on post-surgical and post-treatment cases, medication refills, and recheck appointments
- Coach front-desk staff on phone handling, greeting standards, and client communication
- Monitor online reviews and client feedback; surface recurring themes to ownership
Clinical Support (Veterinary Technician, as needed)
- Assist veterinarians during exams, diagnostics, treatments, and procedures
- Provide safe and humane animal handling and restraint
- Administer treatments and medications as directed
- Prepare and maintain exam and treatment areas
- Accurately document patient care in medical records
Qualifications
- Prior experience in a supervisory, practice management, or office administrator role
- Strong client communication and conflict-resolution skills
- Strong organizational and multitasking ability
- Comfortable balancing administrative, client-facing, and clinical responsibilities
- Comfortable working in a veterinary practice environment
- Familiarity with veterinary practice management software
- Previous experience as a Veterinary Technician is a plus
- RVT/LVT/CVT credential is a plus
Compensation & Benefits
- Base salary: $51,000 per year, based on experience
- Signing bonus: $500, paid on the first paycheck following 90 days of continuous employment
- Holiday bonuses: Thanksgiving and Christmas bonuses, awarded based on practice performance
- Paid time off
- Paid sick leave
- Veterinary technician certification paid — we cover the cost of your certification
- Employee referral bonuses: $100 per vet tech referral, $1,000 per veterinarian referral
- Employee pet care discount
- Major holidays off
Why Union Veterinary Associates
- Family-friendly work environment
- Established client base and a tenured, collaborative team
Pay: $51,000.00 per year
Benefits:
- Continuing education credits
- Employee assistance program
- Employee discount
- Paid time off
Application Question(s):
- What management responsibilities have you directly owned scheduling?
- What management responsibilities have you directly owned inventory?
- What management responsibilities have you directly owned staff oversight ?
Work Location: In person
