Top 112 System engineer Jobs in Union Ky

Systems Engineer - Tier 1
Emerge IT Solutions, LLC —Florence, KY
- Overtime
- Writing skills
- Mid-level
- Windows
System Test Engineer
Communications Test Design Inc —Hebron, KY
- Full-time
- 18 years or older
- Bachelor of Science
- US work authorization
- Paid holidays
- Disability insurance
8h
Senior System Engineer
Nexigen —Newport, KY
- $65,000 - $85,000 a year
- Full-time
- Laboratory
- System design
- Office
- Paid training
- Health insurance
Quick Apply
2d
Controls Engineer - Custom Systems
Cincinnati Test Systems —Harrison, OH
- Full-time
- Customer service
- 5 years
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
Manager, Refrigeration Engineering
Thermo Fisher Scientific —Cincinnati, OH
- Full-time
- Office
- 3 years
- Master's degree
Manager, Electrical Engineering (Embedded Controls)
Thermo Fisher Scientific —Cincinnati, OH
- Full-time
- Office
- Master's degree
- Product management
- Paid holidays
- Health insurance
Implementation Engineer I
Stord —Hebron, KY
- Full-time
- Management
- Mid-level
- 3 years
Field Systems Engineer
DHL eCommerce —Hebron, KY
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
9d
AI APPLICATIONS ADMINISTRATOR
Fischer Homes —Erlanger, KY
- Computer Science
- Mid-level
- Office
- Profit sharing
- Tuition reimbursement
13d
Project Engineer
DHL eCommerce —Hebron, KY
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Presentation skills
- Paid parental leave
- Health savings account
Lead IT Systems Engineer - REMOTE
S&S Healthcare —Cincinnati, OH
- $90,000 - $110,000 a year
- Remote
- Computer science
- Computer Science
- Pass drug screening
Quick Apply
Cloud Engineer III
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Computer Science
- 5 years
- System design
Systems Engineer III
altafiber —Cincinnati, OH
- Inventory management
- DevOps
- System design
Quick Apply
Senior Systems Engineer - Enterprise Virtualization
Cincinnati Children's Hospital —Cincinnati, OH
- $91,520 - $116,688 a year
- Full-time
- Remote
- System design
- Analysis skills
- Bachelor's degree
Control System Engineer - Secret Clearance
Quest Defense Systems & Solutions, Inc. —Cincinnati, OH
- $90,000 - $120,000 a year
- 8 hour shift
- Engineering
- Mid-level
- Office
- Disability insurance
- Health insurance
7d
Software Engineer, Performance & Optimization - US Hybrid OH/MI
Siemens —Cincinnati, OH
- $109,800 - $197,700 a year
- Full-time
- Hybrid work
- 5 years
- Java
- JavaScript
Sr. Systems Sales Engineer
Nutanix —Cincinnati, OH
- $207,000 - $311,000 a year
- Full-time
- 5 years
- English
- Analysis skills
- Paid time off
- Work from home
9d
Systems Engineer
FBT Gibbons LLP —Cincinnati, OH
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Profit sharing
- Paid parental leave
9d
Desktop Support Technologist
ProScan Imaging, LLC —Cincinnati, OH
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
2d
Senior Automation Engineer
Atlas Air —Erlanger, KY
- $115,000 - $153,000 a year
- 7 years
- Azure
- Computer Science

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Systems Engineer - Tier 1

Emerge IT Solutions, LLC
Florence, KY

Apply Now

Job Details

Full-time

Qualifications

Customer relationship building
Writing skills
Employee relationship building
Teaching

Full Job Description

We’re always on the lookout for outstanding candidates. This role is posted year-round to connect with talent even when hiring is paused.

The Systems Engineer – Tier 1 will have experience working in a fast-paced, call center type environment and/or experience working for a Managed Services Provider (MSP) on a service desk. Daily, this role will be providing first level support to client end users for Workstation and Microsoft operating system support issues. Additionally this role will provide support on low level, process based, repeatable common service desk requests, following the standard escalation process as outlined.

The Systems Engineer – Tier 1 should possess the mindset of a growth oriented individual. This candidate should have the skill set to navigate, comprehend, and communicate basic expectations to the client, and manage to these expectations accordingly. This candidate should be able to develop strong, healthy relationships with coworkers, to ensure success and promote teamwork between the practice lines of business, and ultimately to develop and deliver the highest quality of customer service to both External and Internal customers.

Primary Duties and Responsibilities:

Ensure a good initial customer experience
Daily/Weekly Time keeping and Monthly Expense Tracking.
Managing Service Requests to Service Level Agreement (SLA) Expectations.
Service Request / Incident Management (Dispatch, Categorization, Communication, Escalation process, SLA obtainment, general upkeep and Continuous Improvement)
Create and Manage Service Requests from multiple points of entry such as Phone, Email, Voice Mail, or Verbal Requests.
Manage to appropriate Service Request / Incident recording, End User/Stake Holder Data, Categorization, Configuration Attachment, Dispatch, Escalation adherence & SLA obtainment.
Manage to the established Key Performance Indicators (KPI’s) & Success Metrics of the Service Desk.
Assist in the identification of common ticket types across multiple incidents for identification of larger issues.
Assist in the Initial In / Out of Scope determination, based on knowledge provided, client agreement details and service request type.
Provide insight and ensure adherence on Service Desk Call Taking, Incident Reporting, and Dispatch practices, processes, and Standard Operating Procedures.
Perform basic, documented, process-based, repeatable support services, commonly referred to as “Quick Tix” for Emerge’s Managed Services clients.
Process based, repeatable interactions
Process based, repeatable triage
Process based, repeatable tasks
Be a key contributor in the ongoing development and evolution of Emerge's managed services Call Taking, Incident Reporting, and Dispatch practices, processes, and Standard Operating Procedures.

Secondary Duties and Responsibilities:

Provide assistance as needed to the Advanced Services delivery team for Call Taking, Incident Reporting, and Service Request creation.
Onsite travel to client locations as needed is occasionally required. Employees are expected to provide their own reliable transportation. Additionally, this role has potential to occasionally assist in providing onsite staff augmentation support services to Emerge clients.
Minimal overnight travel is required.
Perform other duties as assigned

Required Skills/Abilities:

Strong leadership and management skills, with eagerness to grow.
Strong personal drive and self-management practices.
Excellent listening, teaching, writing, and relationship development skills.
Excellent verbal and written communication skills.
Detail oriented with excellent time management skills.
Good problem solving and organizational skills.
Strong analytical and problem-solving skills.
Ability to develop and maintain relationships with alliance partners and customers.
Outgoing, confident, and articulate demeanor.

Education and Experience:

Experience working within a Managed Services desk environment, call center, or customer service representative type role servicing multiple clients in a business environment.
Experience providing first level technical support to for clients on workstations and Microsoft windows operating systems.
Experience with taking personal accountability to foster strong relationships and ensure overall client satisfaction and retention.
Experience working within any Tracking, Inventory or more specifically Service Ticketing Application(s).
Experience with typing and dictation.

Work Conditions:

Overtime may be required to meet job expectations.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
Working with internal and external client’s via Physical phone, Virtual phone, or Video Conferencing solution.
Physically able to participate in training sessions, presentations, and meetings.

Apply Now

Refine Your Search

system engineer jobs in union ky

Systems Engineer - Tier 1

System Test Engineer

Senior System Engineer

Controls Engineer - Custom Systems

Manager, Refrigeration Engineering

Manager, Electrical Engineering (Embedded Controls)

Implementation Engineer I

Field Systems Engineer

AI APPLICATIONS ADMINISTRATOR

Project Engineer

Lead IT Systems Engineer - REMOTE

Cloud Engineer III

Systems Engineer III

Senior Systems Engineer - Enterprise Virtualization

Control System Engineer - Secret Clearance

Software Engineer, Performance & Optimization - US Hybrid OH/MI

Sr. Systems Sales Engineer

Systems Engineer

Desktop Support Technologist

Senior Automation Engineer

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