Title: Line Service Technician
Location: Indianapolis, IN - Airport KEYE
Reports to: FBO Assistant Manager
Built Different
Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.
But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.
Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.
Our Core Values
- Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
- Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
- Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
- Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
- Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.
Your Competitive Edge
- Starting hourly rate $18.00 - $20.00 per hour, depending on experience.
- Overtime pay for all hours over 40 hours per week.
- This position is classified as FLSA Non-Exempt.
Our commitment to "Take Care of Each Other" shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.
Where You Make Your Mark
The Line Service Technician ensures safe ground operations and delivers exceptional client service at our FBO location. This hands-on role provides essential ground services for private aircraft while maintaining the highest standards of safety, professionalism, and operational precision. The Line Service Technician is a front-line ambassador for the Jet Access brand, directly shaping the experience of every pilot, passenger, and aircraft owner who arrives on our ramp.
Aircraft Ground Operations and Safety
- Marshal and park aircraft safely on the ramp using proper hand signals and established procedures.
- Conduct aircraft towing operations on the ramp and in and out of hangars with precision and care.
- Perform aircraft fueling operations following all safety protocols and quality control standards.
- Execute quality control procedures for fuel farms to ensure fuel integrity at all times.
- Direct and coordinate ramp movement for all arriving and departing aircraft, maintaining a safe and organized operations area.
Client Service and Guest Experience
- Provide concierge-level service to pilots, passengers, and aircraft owners from arrival through departure.
- Operate point-of-sale systems with accuracy, ensuring proper client billing and documentation on every transaction.
- Transport flight crews and passengers using follow-me vehicles and ground transportation in a safe and professional manner.
- Anticipate client needs and deliver personalized service experiences that reflect the Jet Access standard.
- Present and upsell services and amenities to enhance client satisfaction and support revenue growth.
Ground Support Equipment and Facility Operations
- Operate tugs, trucks, and specialized ground support equipment safely and in accordance with all safety and operational standards.
- Sort, route, load, and unload packages and cargo from aircraft with care and accuracy.
- Maintain clean, organized, and hazard-free ramp and hangar areas at all times.
- Inspect and report equipment issues promptly to support uninterrupted ground operations.
- Follow all environmental and safety protocols related to fuel handling, spill prevention, and chemical storage.
Regulatory Compliance and Documentation
- Adhere to all FAA, TSA, and airport authority regulations governing FBO ground operations.
- Complete required documentation for fueling, towing, and ground service transactions accurately and on time.
- Maintain current knowledge of safety-sensitive position requirements and participate in all required drug and alcohol testing programs.
- Report any ramp incidents, near-misses, or safety concerns through proper channels without delay.
- Support compliance with all Jet Access standard operating procedures and audit-readiness at the FBO.
Team Collaboration and Professional Growth
- Collaborate with fellow Line Service Technicians and FBO leadership to maintain smooth and coordinated shift operations.
- Communicate aircraft status, client preferences, and operational changes clearly to the team in real time.
- Participate in training programs, safety briefings, and skill development opportunities to advance competency.
- Maintain a professional appearance and conduct that reflects the Jet Access brand in every client interaction.
- Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success.
Who Thrives in This Seat
The Skills You Carry In
- High school diploma or General Education Degree (GED) equivalent.
- Valid state driver's license with a clean driving record.
- Ability to regularly lift and move up to 50 lbs and stand for extended periods.
- Proficient computer skills and ability to read and respond to email and point-of-sale communications.
- Excellent interpersonal, verbal, and written communication skills.
- Must successfully pass a background check and pre-employment drug and alcohol screening.
- Deep alignment with Jet Access core values, especially a Safety First mindset and commitment to client excellence.
What This Role Asks of You
- Full-time, on-site presence at the assigned FBO location; this role cannot be performed remotely.
- Physical stamina to stand, bend, kneel, stoop, and reach for up to 8 hours per shift in outdoor ramp conditions.
- Ability to work in varying weather conditions including heat, cold, wind, and precipitation.
- Valid driver's license required; must be eligible to operate ground vehicles on the airport operations area.
How You Engage
- Approaches every client interaction with professionalism, warmth, and a service-first attitude.
- Remains composed and dependable under pressure, especially during high-traffic operations or weather-driven disruptions.
- Communicates clearly and directly with teammates and supervisors, flagging issues without hesitation.
- Builds trust with clients and colleagues through consistent follow-through and genuine care.
- Brings a positive, team-oriented energy that reinforces the Jet Access culture on the ramp every day.
What the Days Look Like
- Variable schedule aligned with airport and flight operations hours, which may include early mornings, evenings, and overnight shifts.
- On-call, evening, weekend, and holiday availability is required based on operational needs.
- Flexibility is essential as schedules shift in response to aircraft arrivals, departures, and client requests.
- Time discipline and reliable attendance are non-negotiable; the ramp runs on schedule and your presence keeps it moving.
What Sets You Apart
- Prior experience in general aviation and line service operations.
- Previous client service experience in a premium or high-touch service environment.
- Mechanical aptitude and interest in aviation equipment and ground support procedures.
- Familiarity with FBO point-of-sale systems and aircraft service documentation.
- Demonstrated ability to work independently while maintaining close attention to detail and safety standards.
Equal Opportunity Statement
Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
