Top 153042 Patient experience manager Jobs in United States

Patient Experience Manager
Carlsbad Medical Center —Carlsbad, NM
- Full-time
- RN License
- Hospital
- Master's degree
- Health insurance
- Dental insurance
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Patient Support Manager, Market Access (Philadelphia / DMV)
Agios Pharmaceuticals —Remote
- $110,029 - $165,044 a year
- Remote
- Nursing
- Microsoft Outlook
- Customer service
- Health insurance
Patient Experience Manager
Southern Regional Medical Center —Riverdale, GA
- 8 hour shift
- Hospital
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Physical Therapy Manager - $25,000 Sign-On 3 years*, $15,000 Relocation and Retention Bonus Eligible
Yukon-Kuskokwim Health Corporation —Bethel, AK
- $59.17 an hour
- Full-time
- Management
- Hospital
- BLS Certification
- Paid holidays
- Disability insurance
Clinic Manager
BIG STONE THERAPIES INC —Staples, MN
- $19.90 - $30.50 an hour
- Full-time
- Mid-level
- Outpatient experience
- Clinic
- Continuing education credits
- Health savings account
Quick Apply
Market Physician Executive (MPE)
Monogram Health Professional Services —Valdosta, GA
- On call
- Hybrid work
- Medicine
- Critical & Intensive Care
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Market Physician Executive (MPE)
Monogram Health Professional Services —Brunswick, GA
- On call
- Hybrid work
- Medicine
- Critical & Intensive Care
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Market Physician Executive (MPE) - Atlanta, GA
Monogram Health Professional Services —Atlanta, GA
- On call
- Medicine
- Critical & Intensive Care
- Travel
- Health insurance
- Dental insurance
Quick Apply
Clinic Manager - Breckenridge
BIG STONE THERAPIES INC —Breckenridge, MN
- $19.90 - $30.50 an hour
- Full-time
- Mid-level
- Outpatient experience
- Clinic
- Continuing education credits
- Health savings account
Quick Apply
Market Physician Executive (MPE) - Float
Monogram Health Professional Services —Georgia
- On call
- Hybrid work
- Medicine
- Critical & Intensive Care
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Registered Nurse (RN) - Home Health - Full Time - Lincoln/Lancaster County
Eventide —Lincoln, NE
- $36.00 - $40.32 an hour
- 8 hour shift
- 18 years or older
- CPR Certification
- Nursing
- 403(b) matching
- Disability insurance
Quick Apply
Staff Dentist
Consolidated Tribal Health Project, Inc. —Redwood Valley, CA
- $148,000.00 - $208,083.20 a year
- Full-time
- Background check
- CPR Certification
- Clean driving record
- COVID-19 protective measures
- Health insurance
Quick Apply
Hospice Clinical Manager - FT, Excellent Pay & Benefits, Middletown, RI
Visiting Nurse Home & Hospice —Middletown, RI
- From $47.50 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Free parking
- Paid training
Quick Apply
Team Medical Director
Lynn Community Health Center —Lynn, MA
- $120,000 - $250,000 a year
- Spanish
- Certified Nurse Practitioner
- BC/BE
- Health insurance
- Dental insurance
Quick Apply
Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Pre-Analytical & Client Services Manager
Medipath, LLC —Coral Gables, FL
- From $90,000 a year
- Weekends as needed
- Background check
- Word processing
- 3 years
- Health savings account
- Health insurance
Quick Apply
Nurse Manager Psychiatric Services
Concord Hospital —Franklin, NH
- Full-time
- Nursing
- Psychiatry
- RN License
Biorepository Operations Director
Confidential —Arlington, VA
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Office
- 3 years
Quick Apply
FT Medical Case Manager (West Hawaii Office)
Kumukahi Health + Wellness —Kailua-Kona, HI
- $21 - $23 an hour
- Email
- Nursing
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Assist Manager RN, Emergency
Community Health System —Fresno, CA
- $74.88 - $97.35 an hour
- 8 hour shift
- RN License
- BLS Certification
- Mid-level
- Free parking
- 403(b) matching

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patient experience manager jobs near united states

Patient Experience Manager

Carlsbad Medical Center -
Carlsbad, NM

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Leadership training provided
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Delegation

Full Job Description

Why You’ll Love Working Here

Competitive Compensation – Salary and benefits package designed to reward your expertise, leadership, and contributions.
Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.
Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.
Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.
Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.

Role: Patient Experience Manager
Location: Carlsbad Medical Center, Carlsbad, NM

Schedule: Day Shift Hours

Job Summary

The Patient Experience Manager leads facility-wide efforts to improve patient perception of care and service reliability by driving adoption of standardized patient experience practices and performance expectations. This role partners with hospital leadership, physicians, and frontline teams to strengthen communication, service behaviors, and accountability aligned with enterprise Vision and Values and HCAHPS performance standards. The Patient Experience Manager analyzes performance data, identifies improvement opportunities, and leads targeted initiatives that enhance patient satisfaction, reinforce service excellence, and support sustained operational results.

Essential Functions

Executes enterprise-defined patient experience initiatives within the facility, ensuring alignment with organizational priorities and consistent application of standardized practices, tools, and protocols.
Serves as the primary operational resource for hospital leadership and staff regarding patient experience standards, HCAHPS performance expectations, and Service High Reliability Organization (HRO) principles.
Provides hands-on coaching to department leaders, managers, and frontline staff to reinforce empathy, service excellence, accountability, and consistent implementation of patient-centered behaviors.
Partners with Education and Human Resources teams to align training programs, onboarding processes, and ongoing development efforts with enterprise-defined patient experience standards.
Leads onboarding and structured training sessions for leaders and staff to reinforce enterprise Vision, Values, and patient-centered care expectations.
Maintains systems and processes that ensure leaders and staff have access to patient experience data, tools, and resources necessary to support performance improvement efforts.
Monitors and evaluates facility-level patient experience metrics, identifies performance trends and gaps, and collaborates with hospital and regional leadership to implement targeted improvement actions.
Develops and delivers professional presentations, dashboards, and reports to hospital leadership and interdisciplinary teams to promote transparency, accountability, and measurable improvement.
Leads and actively participates in patient experience-related performance improvement initiatives, including service recovery and quality improvement efforts, ensuring implementation and sustainment of approved practices.
Guides hospital teams in applying enterprise-approved improvement frameworks to address patient experience gaps and sustain performance gains.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Leadership ResponsibilitiesQualifications

Bachelor's Degree in relevant field required or
Four (4) plus years of direct experience in lieu of a Bachelor's degree required
Master's Degree preferred
2-4 years of experience in closely related field with Bachelor's degree required
2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical thinking skills.
In depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

Current active licensure in a clinical discipline (e.g., Registered Nurse or equivalent healthcare credential) required
Certified Patient Experience Professional (CPXP) obtained within 12 months of hire required

Why Work at Carlsbad Medical Center?
At Carlsbad Medical Center, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

INDLEAD

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Refine Your Search

patient experience manager jobs in united states

Patient Experience Manager

Patient Support Manager, Market Access (Philadelphia / DMV)

Patient Experience Manager

Physical Therapy Manager - $25,000 Sign-On 3 years*, $15,000 Relocation and Retention Bonus Eligible

Clinic Manager

Market Physician Executive (MPE)

Market Physician Executive (MPE)

Market Physician Executive (MPE) - Atlanta, GA

Clinic Manager - Breckenridge

Market Physician Executive (MPE) - Float

Registered Nurse (RN) - Home Health - Full Time - Lincoln/Lancaster County

Staff Dentist

Hospice Clinical Manager - FT, Excellent Pay & Benefits, Middletown, RI

Team Medical Director

Patient Care Manager - Floater (RN)

Pre-Analytical & Client Services Manager

Nurse Manager Psychiatric Services

Biorepository Operations Director

FT Medical Case Manager (West Hawaii Office)

Assist Manager RN, Emergency

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