Top 266 User experience director Jobs in United States

Director - Strategic CX Designer
Unum Group —Chattanooga, TN
- $109,100 - $224,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Analysis skills
- Bachelor's degree
- Loan repayment program
- Disability insurance
Director of Product Design (NYC Hybrid)
Motion Recruitment —New York, NY
- $200,000 - $250,000 a year
- Full-time
- Hybrid work
- 5 years
- Mentoring
- Senior level
- Health insurance
- Paid time off
14d
Senior Director, Design
LifeStance Health —Scottsdale, AZ
- $229,000 - $286,000 a year
- Full-time
- Remote
- Machine learning
- Mentoring
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
Director, Design
eBay Inc. —San Jose, CA
- $224,800 - $300,100 a year
- Multiple hires
- 11+ years
- Senior level
- Leadership
- Paid time off
- Parental leave
Director of Product Design
LexisNexis Risk Solutions —Alpharetta, GA
- $136,100 - $252,800 a year
- Full-time
- Office
- 8 years
- Product management
UI/UX Director, Unannounced Super Fun Video Game
Second Dinner —Irvine, CA
- $220,000 - $260,000 a year
- Full-time
- Remote
- Management
- US work authorization
- Senior level
- Paid parental leave
- Health insurance
Associate Director, Experience Design Suite Lead
Jazz Pharmaceuticals —Philadelphia, PA
- Remote
- 6 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Executive Design Director, Innovation Experience Design
Lenovo —Morrisville, NC
- $180,000 - $250,000 a year
- Full-time
- 5 years
- Product management
- Mentoring
Director of Baseball Applications
Marlins —Miami, FL
- Weekends as needed
- Computer Science
- Office
- 3 years
Quick Apply
Experience Design Director
Soda & Lime —Hollywood, CA
- Research
- Mid-level
Marathon UI/UX Director
Sony Interactive Entertainment —Remote
- $222,000 - $258,000 a year
- Remote
- Criminal background check
- Recruiting
- Senior level
- Wellness program
- Health insurance
User Experience Director
Home Depot / THD —Atlanta, GA
- 18 years or older
- Office
- High school diploma or GED
Product Design Director, Consumer & Developer Experience
Capital One —McLean, VA
- Email
- Office
- 3 years
- Organizational skills
- Health insurance
Associate Director, Product Design
Chewy —Bellevue, WA
- $166,000 - $265,000 a year
- Full-time
- Office
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Digital Design Director
Ford Motor Company —Palo Alto, CA
- $167,200 - $316,600 a year
- Online Application
- Hybrid work
- 11+ years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Director, UX Research
Collectors —California
- $163,308 - $267,038 a year
- Email
- Remote
- Mentoring
- Senior level
- 2 years
- Commuter assistance
- Paid holidays
Design Director
Kira —New York, NY
- $200,000 - $230,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- 8 years
- Health insurance
- Dental insurance
Experience Strategy Director | Remote - US
AnswerLab —New York, NY
- $190,000 - $200,000 a year
- Extended hours
- Remote
- 7 years
- Travel
- Mentoring
Quick Apply
Senior Director of User Acquisition and Growth (Remote)
Huckleberry Labs —Los Angeles, CA
- $160,000 - $200,000 a year
- Full-time
- Remote
- Mentoring
- Pediatrics
- Senior level
- Paid parental leave
- Dental insurance
Quick Apply
Product Design Director
Eidra —Chicago, IL
- $160,000 - $240,000 a year
- Hybrid work
- Office
- US work authorization
- Senior level

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user experience director jobs near united states

Director - Strategic CX Designer

Unum Group -
Chattanooga, TN

Apply Now

Job Details

Full-time
$109,100 - $224,000 a year

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Quantitative applied research
Requirements design
Qualitative data analysis
Quality performance measurement
Bachelor's degree
Requirements analysis
Prototype creation
User personas
User research for product design
Business requirements

Full Job Description

Job Posting End Date: August 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

The Director, Strategic Customer Experience (CX) Designer is responsible for understanding the key pain points and problem statements for the stakeholder personas. They help the Value Stream Owner to create the satisfying and compelling North Star experience based on customer insight, industry best practices and the enterprise Customer Experience (CX) frameworks and guardrails defined.

This role will partner with other members of the Core Team including the Value Stream Owner and the Voice of Customer (VoC) Strategist to help with design and prioritization decisions with the goal of developing the value stream’s MVPs and quick wins.

This is a campus-based role. Current remote and field-based Unum employees may apply and will be considered in accordance with company policy

Principal Duties and Responsibilities

Define the North Star experience for priority personas and with end-to-end experiences (vs point fixes)
Breakdown the North Star experience into the key feature set
Lead detailed design discoveries: customer research, experience mapping, friction analysis, and concept development
Acts as a strategic partner with the VoC Strategist in the design and interpretation of qualitative and quantitative customer research including interviews and surveys
Identifies and articulates latent needs of customers to business stakeholders
Identifies and re-shapes moments of truth for customers to improve business outcomes
Partners with VoC Strategist and UI UX designers to help test prototypes with customers
Helps link the customer facing solutions / features to measurable CX leading and lagging indicators
Perform other related duties as assigned.

Job Specifications

BA/BS required, MBA preferred.
10+ years of experience delivering value to customers through design thinking, problem solving, analytics, and/or digital assets, or equivalent relevant experience.

Experienced in leveraging customer research toolkit (qualitative + quantitative), including interviews, concept testing, and synthesis into actionable requirements
End-to-end customer experience and service design capability; able to define “moments that matter” and redesign flows across channels
Skilled in rapid prototyping and collaboration tools; comfortable working inside sprint cycles with enablement and delivery teams
Experienced in persona design and definition; skilled in storytelling and executive communication around customer pain points.
Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology.
Proven experience influencing business outcomes through experience strategy, design direction, and insight‑led recommendations.
Excellent problem solving, communication and design thinking ability with strong understanding of operating in an Agile value stream based delivery environment.
Experience delivering data and/or digital based solutions that have a direct impact on customer experience.
Fundamental understanding of various research techniques and data analytics; including strong skills in conducting and analyzing quantitative research
Proven experience with Journey mapping, service design, prototyping, concept testing tools
Turn data into action -Proactively identify and advocate for areas of opportunity through synthesis of detailed analysis and research into strategic insights and practical recommendations.
Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.
Comfortable asking tough questions – challenging mid-level to senior management throughout the transformation process
Proven results focusing on quality delivery and delighting customers; holds self to high standards of delivery
Collaborative team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
Superior consulting and advisory skills; Clarity, coherence, desirability, and measurability of experiences delivered. This role does not own delivery or operational outcomes but shapes the experience direction that guides value stream execution.

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

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Refine Your Search

user experience director jobs in united states

Director - Strategic CX Designer

Director of Product Design (NYC Hybrid)

Senior Director, Design

Director, Design

Director of Product Design

UI/UX Director, Unannounced Super Fun Video Game

Associate Director, Experience Design Suite Lead

Executive Design Director, Innovation Experience Design

Director of Baseball Applications

Experience Design Director

Marathon UI/UX Director

User Experience Director

Product Design Director, Consumer & Developer Experience

Associate Director, Product Design

Digital Design Director

Director, UX Research

Design Director

Experience Strategy Director | Remote - US

Senior Director of User Acquisition and Growth (Remote)

Product Design Director

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