Top 2564 Customer service team lead Jobs in Universal City Ca

Experienced Veterinary Client Service Representative (CSR) / Lead CSR
Toluca Burbank Dog & Cat Hospital —Burbank, CA
- $22 - $27 an hour
- Part-time
- 7 years
- Continuous improvement
- Mentoring
- Continuing education credits
- Health insurance
Quick Apply
1d
Maintenance Coordinator/Customer Service
Property Management —Valley Village, CA
- From $22 an hour
- Full-time
- Spanish
- English
- Administrative experience
- Health insurance
- Dental insurance
Customer Engagement Representative
Legion Sales Solutions —North Hollywood, CA
- $4,000 - $5,100 a month
- Weekends as needed
- High school diploma or GED
- Bachelor's degree
- In-person
- Paid training
- 401(k)
Quick Apply
1d
Director of Customer Service
Curacao —Los Angeles, CA
- $75,000.00 - $187,488.48 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Stoneledge Furniture, LLC —Burbank, CA
- $18 - $22 an hour
- Weekends as needed
- 18 years or older
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Retail Merchandiser Team Lead
SAS Retail Services —Burbank, CA
- $17.50 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
Customer Service Associate
Round1 —Burbank, CA
- $19.00 - $20.75 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Cash register
Quick Apply
Customer Care Representative
Doen —Van Nuys, CA
- $23 - $25 an hour
- Weekends as needed
- Hybrid work
- Ability to walk for extended periods
- Writing skills
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager, Cargo Services
American Airlines —Los Angeles, CA
- $80,000 - $86,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Patient Support Representative - Family Medicine, Santa Monica
UCLA Health —Santa Monica, CA
- $30.36 - $43.49 an hour
- Medical office experience
- Mid-level
4d
Customer Service Representative
DropStars Plumbing —Burbank, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Paid time off
Quick Apply
Lead Patient Service Rep - Congress (Pasadena)
Cedars-Sinai —Pasadena, CA
- $26.42 - $40.95 an hour
- 8 hour shift
- Outpatient experience
- High school diploma or GED
- Fair chance
Senior Customer Service Representative
Optum —Los Angeles, CA
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- On-the-job training
1d
Restaurant Lead Team Member/ Cashier
Los Angeles Restaurant Group —West Hollywood, CA
- $20.25 an hour
- Part-time
- Fast casual restaurant
- Restaurant management
- Ability to lift 50 pounds
- Employee discount
Quick Apply
Customer Service – REMOTE
MicroArt Semi Permanent Makeup —Los Angeles, CA
- $150,000 - $300,000 a year
- Remote
- Microsoft Outlook
- 2 years
- Communication skills
Team Lead
Rookie Kids —Glendale, CA
- $19.62 - $25.51 an hour
- Full-time
- Background check
- Merchandising
- Mid-level
Quick Apply
5d
Customer Service Associate I
Dollar Tree —North Hollywood, CA
- $18.50 - $19.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
lfournier —Los Angeles, CA
- $18 - $25 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
13d
Customer Service/Sales
Home Depot —North Hollywood, CA
- $20 - $23 an hour
- Entry level
Customer Service Representative-Film and Television
BREAKDOWN SERVICES LTD —Los Angeles, CA
- $18.42 an hour
- Public speaking
- Windows
- Communication skills
Quick Apply

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Experienced Veterinary Client Service Representative (CSR) / Lead CSR

Toluca Burbank Dog & Cat Hospital
Burbank, CA

Quick Apply

Job Details

Part-time | Full-time
$22 - $27 an hour
1 day ago

Benefits

Continuing education credits
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 4% Match
Uniform allowance
Parental leave
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Flexible schedule
Life insurance

Qualifications

Customer communication
Animal hospital experience
Greeting customers
Veterinary clinic administration
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Team development
Attention to detail
Client services
Communication with pet owners
Training & development

Full Job Description

Experienced Veterinary Client Service Representative (CSR) / Lead CSR

Toluca Burbank Dog & Cat Hospital — Burbank, CA
Full-Time | $22–$27/hour DOE

Help us create an exceptional front desk experience at a beloved independent veterinary hospital.

Toluca Burbank Dog & Cat Hospital has been a trusted part of the Burbank and Toluca Lake community for decades, caring for generations of pets and the people who love them.

Under new ownership, we're building on that legacy while bringing new energy and investment to the hospital—from our equipment and clinical standards to our operations, client communication, team development, and workplace culture.

As we continue to grow, we're looking for an experienced Veterinary Client Service Representative (CSR) who can help lead the experience our clients have from the moment they call or walk through our doors.

This isn't an entry-level receptionist position. We're looking for someone with at least 7 years of veterinary CSR/reception experience who understands how a great veterinary hospital operates and can jump in and make an impact.

For the right candidate, this is also an opportunity to grow into a Lead CSR role and help set the standard for our front desk team.

THE PERSON WE'RE LOOKING FOR

You know the front desk isn't simply where appointments get scheduled and phones get answered. It's the hub of the hospital—and often where a client's entire impression of the practice begins.

We're looking for someone who genuinely enjoys people and pets.

You're warm, engaging and approachable. You naturally connect with clients and make people feel welcome. You communicate with empathy and confidence, whether you're greeting an excited new puppy owner, helping a worried client navigate an urgent situation, or calmly working through a difficult conversation.

You're also someone who gets things done.

You take initiative rather than waiting to be told what to do. You notice when something needs attention and take ownership of it. You're organized, detail-oriented, dependable and punctual. You can juggle ringing phones, arriving clients, appointment requests, medical records and questions from the clinical team without losing your composure—or your warmth.

Most importantly, you have good judgment and high emotional intelligence. You know how to read a situation, communicate professionally and de-escalate an upset client without becoming defensive.

What You'll Do

As an experienced CSR, you'll be trusted to independently handle the core responsibilities of a busy veterinary front desk, including:

Creating a warm, welcoming experience for every client and patient
Managing incoming calls, emails, appointment requests and client communications
Scheduling appointments thoughtfully and efficiently
Checking clients and patients in and out; reviewing discharge instructions and educational materials with clients during check-out
Processing payments and reviewing invoices and estimates with clients; auditing daily financial reports to reconcile invoices and ensure zero balance discrepancies
Maintaining accurate client and patient information
Responding to client, vendor, and partner emails, faxes, and online portal requests
Triage incoming calls/appointments and recognize urgent situations and communicate appropriately with the medical team
Coordinating medical records and communications with other veterinary hospitals
Processing pharmacy requests, food orders, and prescription refills while getting veterinarian approvals as needed
Discussing basic protocols confidently, including vaccine schedules, flea/tick prevention, and pre-surgery fasting
Communicating hospital policies clearly, professionally and empathetically
Assisting with pet loss, guiding grieving owners through euthanasia options, cremation choices, and memorial items with deep compassion
Handling difficult client interactions with good judgment and de-escalation skills
Keeping doctors, technicians and fellow CSRs informed so the hospital runs smoothly
Monitor front-desk inventory, keeping retail pet food and lobby displays fully stocked and organized
Identifying problems proactively rather than waiting for someone else to solve them
Helping maintain an organized, professional and positive front desk environment

For a candidate who joins us as or develops into our Lead CSR, responsibilities may also include mentoring and training other CSRs, improving front desk workflows, helping establish service standards, and partnering with ownership and hospital leadership to continuously improve the client experience.

What We're Looking For

Required:

7+ years of veterinary CSR, veterinary receptionist or equivalent veterinary client-service experience
Strong knowledge of veterinary front desk operations and workflows
Exceptional interpersonal and verbal communication skills
A genuinely warm, friendly and engaging personality
Strong emotional intelligence and client de-escalation skills
Excellent judgment and professionalism
Proactive, self-starting work style
Strong work ethic and willingness to jump in wherever needed
Ability to multitask effectively in a busy hospital
Excellent attention to detail
Dependability and punctuality
Comfort discussing invoices, estimates and hospital policies with clients
Ability to work collaboratively with veterinarians, technicians, assistants and fellow CSRs

A plus:

Lead or senior CSR experience
Experience training or mentoring other front desk team members
Experience with Shepherd Veterinary Software / PIMS
Experience helping improve client-service processes or hospital workflows

Why Toluca Burbank?

We're an independent hospital—and we're intentionally building something different.

We believe veterinary medicine works best when decisions are centered around patients, clients and the people providing the care, rather than simply hitting corporate metrics.

At the same time, being independent shouldn't mean being poorly run.

Our new ownership team is investing in the hospital's next chapter: better systems, better technology and equipment, stronger clinical and operational practices, better communication, and a workplace where talented people have the support and tools to do their best work.

We value people who bring ideas to the table. We want our team members to grow with us, take ownership of their roles, and help us continually make the hospital better.

And yes—there are plenty of snacks, and ownership has been known to keep the team well-fed with lunches too.

Compensation & Benefits

$22–$27/hour, depending on experience and qualifications

For an exceptional candidate with substantial veterinary CSR and leadership experience, we are open to compensation toward the top of the range and the opportunity to serve as a Lead CSR.

Full-time benefits include:

High-quality medical insurance with 80% of the employee premium paid by the hospital, subject to plan eligibility
401(k) with up to 4% employer match, subject to plan eligibility
Paid time off
Employee pet-care benefits
Training and professional-development opportunities
Opportunities for increased responsibility and career growth
Predictable general-practice environment without overnight or emergency shifts
Supportive, engaged ownership
Team lunches, snacks and appreciation
The opportunity to help shape the future of a growing independent hospital

Interested?

If you're an experienced veterinary CSR who loves connecting with people, takes pride in creating an exceptional client experience, and wants to play an important role in a growing independent hospital, we'd really like to meet you.

We're particularly interested in candidates who aren't simply looking for their next front desk job, but for a hospital where their experience, judgment and personality can make a meaningful difference.

Please submit your resume and tell us a little about what you're looking for in your next veterinary hospital.

Learn more about us at TolucaBurbankVet.com.

Pay: $22.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Uniform allowance
Vision insurance

Experience:

Veterinary CSR: 7 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service team lead jobs in universal city ca

Experienced Veterinary Client Service Representative (CSR) / Lead CSR

Maintenance Coordinator/Customer Service

Customer Engagement Representative

Director of Customer Service

Customer Service Representative

Retail Merchandiser Team Lead

Customer Service Associate

Customer Care Representative

Customer Service Manager, Cargo Services

Patient Support Representative - Family Medicine, Santa Monica

Customer Service Representative

Lead Patient Service Rep - Congress (Pasadena)

Senior Customer Service Representative

Restaurant Lead Team Member/ Cashier

Customer Service – REMOTE

Team Lead

Customer Service Associate I

Customer Service Representative

Customer Service/Sales

Customer Service Representative-Film and Television

I want to receive the latest job alert for customer service team lead in universal city ca

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