Company Description
Pay Rate: $18/hour - plus enjoy Daily Pay, giving you access to your earnings when you need them!
Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
As a Seasonal - Resort Mascot/Character Performer at Westgate Resorts, you'll play a key role in creating a vibrant and welcoming atmosphere for our Owners, Guests and Team Members. By embodying our property mascot (costume character), you'll engage with families, bring joy to children, and add an extra layer of fun to resort events and daily interactions. You'll help deliver our Service Philosophy to life by providing a quality vacation experience that exceeds expectations, all while maintaining the mascot's character integrity and ensuring safety and positivity in every interaction. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.
What You Will Do as a Seasonal - Resort Mascot/Character Performer:
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Wear a mascot costume including head, torso, arms, legs, hands, and feet. Maintain character integrity by staying in character at all times, including non-verbal communication only. (Costume fits individuals between 5'0" and 5'10" tall and costume weighs up to 15 pounds.)
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Greet Guests and Owners warmly in the lobby during daily check-ins and interact with families and children throughout the resort. Be available for photos and ensure a positive guest experience.
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Attend and maintain an active presence at Westgate events, including Welcome Parties, Owner events, and any on-property gatherings.
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Distribute balloons, stickers, food, and drinks to families.
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Visit key resort locations such as the Lobby, Waterpark, Owners’ Club House, Picnic Area, Welcome Booth, swimming pools, and other areas as needed.
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Act as a “mascot handler” when needed to ensure safety and serve as a liaison between guests and the mascot.
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Assist with lobby and sales floor greetings when the mascot is not in use.
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Adhere to department training standards to ensure a seamless and consistent guest experience.
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Perform other duties as assigned to support resort operations and guest engagement.
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This is a seasonal position scheduled for approximately six months, with an anticipated end date of January 2027. Please note that this timeframe may change depending on business needs and operational requirements.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
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1-2 years of experience in guest relations, hospitality, or customer service positions is a plus.
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Previous experience as a mascot, performer, or in an entertainment role is preferred.
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Strong communication and interpersonal skills.
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Ability to engage positively with guests of all ages.
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Enthusiastic and friendly personality with a passion for creating memorable guest experiences.
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Ability to maintain character integrity, including non-verbal communication while in costume.
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Comfortable performing in a mascot costume for extended periods, including in varying weather conditions.
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Excellent time management and reliability, with the ability to follow schedules and event timelines.
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Understanding of safety protocols for mascot performance and guest interactions.
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Must be able to lift 15 pounds.
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Must be able to withstand exposure to wet and/or humid conditions; outside weather conditions.
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Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
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Required to pass a background check, drug test, and prove eligibility to work in the United States.
Education
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High school diploma or general education degree (GED)
Additional Information
Why Westgate?
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401(k) with Generous Company Match to Support Your Future
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Daily Pay – Access Your Earnings When You Need Them
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Wellness Programs to Support Your Well-Being
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Tuition Assistance to Help You Grow Your Career
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Employee Assistance Program (EAP) – Support When You Need It Most
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Pet Insurance for Your Furry Family Members
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Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
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Low-Cost Gym Membership
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NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
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Career Growth and Advancement Opportunities
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Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
