The Senior Install Base Product Engineer for Ultrasound Transducers is responsible for the technical ownership, performance, and lifecycle management of GE HealthCare’s installed base of ultrasound probe products. This role serves as a key technical leader, bridging design engineering, manufacturing, quality, service, and sourcing to ensure customer satisfaction, product reliability, and manufacturability.
The engineer will lead cross-functional efforts to troubleshoot field issues and address design-related manufacturability challenges, execute engineering changes (ECR/ECO), and drive resolution of quality events, including non-conformances, CAPAs, and supplier changes. This role requires a broad engineering background, strong systems-level thinking, and the ability to effectively collaborate with global teams to sustain product performance and ensure continuity of the installed base throughout its lifecycle.
At our State College site, teams design, manufacture, and service diagnostic medical ultrasound transducers (probes) used across a wide range of clinical applications including surgery, urology, cardiology, and radiology. As a high-mix, low-volume, regulated manufacturing environment, the site combines advanced engineering, precision manufacturing, and lifecycle support to deliver critical imaging technology that enables clinicians to make real-time decisions in patient care.
Product & Install Base Ownership
Own the technical performance and integrity of the Design History File (DHF) for assigned ultrasound transducer products, ensuring alignment and sustainment throughout the product lifecycle
Serve as the primary engineering point of contact for install base health, reliability, and design-driven manufacturability
Drive prioritization of issues based on customer impact, risk, and business needs
Engineering Change Management (ECR/ECO)
Define, scope, and execute Engineering Change Requests (ECRs) and Engineering Change Orders (ECOs)
Evaluate design, process, and supplier changes for impact on patient safety, quality, cost, and the installed base
Drive cross-functional alignment and approvals for changes
Ensure robust documentation, qualification, and implementation of changes
Quality & Compliance Support
Lead and support non-conformances (NCs), investigations (INVs), and corrective and preventive actions (CAPAs)
Perform root cause analysis and ensure effective corrective and preventive actions are implemented
Partner with Quality and Regulatory teams
Support audits, inspections, and post-market surveillance activities
Supplier & Procurement Support
Support supplier-related investigations and technical issue resolution
Evaluate, qualify, and approve Supplier Change Requests (SCRs)
Collaborate with Supplier Quality and Sourcing on supplier performance improvement
Provide technical guidance for component selection, obsolescence management, and redesign
Cross-Functional Leadership
Lead cross-functional problem-solving efforts across engineering, quality, manufacturing, supply chain, and service
Influence decision-making without direct authority
Act as the voice of the install base in design and strategic discussions
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or a related field
6 years of experience in product engineering, manufacturing engineering, or sustaining engineering
Experience troubleshooting product issues and driving root cause analysis
Experience with structured problem solving and engineering change management (ECR/ECO)
Experience supporting quality investigations (CAPA, NCs, complaints)
Proven ability to operate in cross-functional engineering environments
Strong systems-level thinking and analytical capability
Experience in design, manufacturing, or sustaining engineering of medical devices
Familiarity with ultrasound transducers or similar electromechanical systems
Knowledge of High-density interconnects, flex circuits, or cable assemblies
Understanding of design controls and post-market surveillance
Experience working with suppliers in global manufacturing environments
Experience with supplier change requests and component qualification
Familiarity with FDA (21 CFR Part 820) and ISO 13485
Background in Reliability engineering or field performance analysis
Lean Six Sigma
Red X problem solving
Excellent communication and collaboration skills across functions and cultures
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
