Network Systems Specialist
Penn State University —University Park, PA
- $49,188 - $71,340 a year
- Online Application
- Hybrid work
- Background check
- Mid-level
- University
- Paid holidays
- Health insurance
IT Support| Part-Time | Penn State University Athletics
Oak View Group —University Park, PA
- $20 - $25 an hour
- Part-time
- Oracle
- Microsoft Outlook
- Mid-level
- 401(k)
- 401(k) matching
13d
IT Applications Specialist - Part Time
Penn State University —University Park, PA
- $15 an hour
- Part-time
- Background check
- Customer service
- Teaching
System Administrator
Software Technology Inc —Bellefonte, PA
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Undergraduate Information Technology Support
Penn State University —University Park, PA
- Part-time
- Background check
- Computer Science
- Pass drug screening
Power Electronics Technical Support
GE Vernova —Pennsylvania
- $98,400 - $164,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Master's degree
- Paid parental leave
- Paid holidays
13d
IT Support Staff - Part-Time (Student)
Penn State University —University Park, PA
- From $12.50 an hour
- Part-time
- Background check
- No experience needed
- Windows
A - 5/16 - 764156 - Technical Support Specialist -
FHR —Bellefonte, PA
- Mid-level
- Office
- Windows
Quick Apply

Discover related jobs

Based on your search for it support jobs.

Network Systems Specialist
Penn State University —University Park, PA
Utilized monitoring and troubleshooting tools to investigate service disruptions, document findings in ServiceNow, and escalate incidents to appropriate…
$49,188 - $71,340 a year
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Allenwood, PA
Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
Quick Apply
5d
(Non-IT) Administration - Coordinator Administrative Support
Tailored Management —Columbus, OH
Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
$15.76 an hour
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for it support in university park, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near university park, pa

IT Support jobs in University Park, PA

Information Technology Government Contract jobs in Remote

Information Technology jobs in Boynton Beach, FL

Information Technology Specialist jobs in Cheswick, PA

Information Technology Specialist jobs in Columbus, OH

Information Technology Specialist jobs in Wenatchee, WA

Information Technology Specialist jobs in Naperville, IL

Information Technology jobs in Asheville, NC

Network Specialist jobs in Reno, NV

Network Specialist jobs in Texas

Network Engineer jobs in Columbus, OH

Network Specialist jobs in Corona, CA

Network Administrator jobs in Kansas City, MO

Network Specialist jobs in Elk River, MN

Fintech Customer Support jobs in Remote

Child Support Specialist jobs in Orange County, CA

It Support jobs in Orlando, FL

It Support jobs in Wilmington, NC

It Support jobs in Dothan, AL

It Support jobs in The Woodlands, TX

Network Systems Specialist

Penn State University -
University Park, PA

Apply Now

Job Details

Full-time
$49,188 - $71,340 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Customer communication
Technical documentation
Technical troubleshooting support

Full Job Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .

POSITION SPECIFICS

Site Operations, a vital unit within Penn State IT Infrastructure, is seeking a Network Systems Specialists to work within its Operation Center. This position is required to monitor and troubleshoot network problems and performance, to maintain reliability and prevent issues, to keep customers informed of service changes, outages, or discontinuation, and to maintain documentation of departmental processes, procedures, plans for preventative maintenance, and disaster recovery.

WORK SCHEDULE AND LOCATION

2nd shift 3pm - 11pm .

The primary location for the role is State College PA, at the University Park campus . This position has a hybrid work modality option , with a mix of in-person and remote work and will require regular weekly work on campus. Questions related to work schedules should be directed to the hiring manager during the interview process.

CORE RESPONSIBILITIES

Monitored the availability, performance, and capacity of enterprise IT services and infrastructure to maintain system reliability and uptime.

Analyzed system events and alerts across network, voice, video, application, and infrastructure environments to identify issues, assess impact, and initiate appropriate response .

Utilized monitoring and troubleshooting tools to investigate service disruptions, document findings in ServiceNow, and escalate incidents to appropriate technical teams.

Coordinated incident response by triaging issues based on severity and SLA requirements, serving as Incident Manager and Major Incident Manager during critical outages.

Created and managed change requests for planned maintenance, infrastructure upgrades, server maintenance, voice systems, and facility utility shutdowns following ITIL change management processes.

Coordinated vendor support for break/fix incidents, scheduled maintenance, and facility access to ensure timely resolution of operational issues.

Processed and routed IT service requests, facility access requests, and departmental operational requests while maintaining accurate documentation and providing excellent customer support.

Collaborated with Service Desk, Change Management, IT leadership, and cross-functional infrastructure teams to communicate operational status, coordinate service restoration, and support daily IT operations.

QUALIFICATIONS

Qualified candidates will demonstrate strength across several of the following areas:

E xperience working in teams to support IT infrastructure. The ability to demonstrate knowledge of IT infrastructure monitoring systems, enterprise networks, networked systems, and IT facilities.

Familiarity with IT Service Management, ServiceNow, and Major Incident Response processes are a plus.

P ossess the ability to work through complex, and often unstructured problems to provide solutions .

Familiarity with IT Service Management best practices and the ability to apply them to the University’s environment is preferred.

Basic analyzing/diagnosing skills, excellent communication and documentation skills, a teamwork and customer service approach, problem solving skills and strong attention to detail are required .

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree
No prior relevant work experience required; previous relevant work experience accepted in lieu of education.
Required Certifications:
None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Hotlines

Apply Now

Refine Your Search

it support jobs in university park, pa

Network Systems Specialist

IT Support| Part-Time | Penn State University Athletics

IT Applications Specialist - Part Time

System Administrator

Undergraduate Information Technology Support

Power Electronics Technical Support

IT Support Staff - Part-Time (Student)

A - 5/16 - 764156 - Technical Support Specialist -

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it support in university park, pa

Explore jobs in more locations

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

WORK SCHEDULE AND LOCATION

Job Seeker Tools

Employer Tools

Browse

Stay Connected